Customer Support Specialist – brighthush Flooring Solutions & Sustainable Design Partner (Western US Remote)

About brighthush – Pioneering Sustainable Spaces

brighthush is a global leader in flooring and sustainability, dedicated to re‑imagining how interior environments serve people and the planet. With a portfolio that spans brighthush carpet tile and LVT, brighthush rubber flooring, and brighthush premium area rugs, the company blends cutting‑edge design, high performance, and deep environmental responsibility into every product line. Trusted by architects, designers, and building professionals worldwide, brighthush helps bring bold visions to life while delivering measurable impact on carbon footprints.

Building on more than three decades of sustainability progress and industry‑first innovation, brighthush is fully committed to becoming carbon‑negative by 2040—without relying on carbon offsets. This ambitious goal fuels a culture of continuous improvement, collaboration, and purpose‑driven work that you can be proud to be part of.

Why This Role Matters

As a Customer Support Specialist at brighthush, you will be the connective tissue between our customers, internal sales teams, and the broader supply chain. Your ability to keep projects moving, solve problems quickly, and nurture relationships will directly influence the success of high‑value flooring projects across the Western United States. This is a remote‑first position, allowing you to work from anywhere in the region while aligning with Pacific Standard Time (8 am – 5 pm PST).

Role Overview

The Customer Support Specialist (CSS) is a hybrid role that blends order management, project coordination, technical consultation, and cross‑functional collaboration. You will partner closely with Account Executives (AEs) to ensure seamless order entry, accurate delivery, and proactive issue resolution. Your work will span the entire sales lifecycle—from initial lead capture in the CRM system to final purchase order (PO) receipt and freight coordination.

Key Responsibilities

• Order Management & CRM Mastery: Enter and track orders in the CRM, overseeing each sales phase from new lead to PO acquisition. Ensure data integrity and timely updates for all stakeholders.
• Customer Outreach & Relationship Building: Proactively contact flooring contractors, general contractors, architects, designers, and end‑users (including hospitals, higher education, and K‑12 facilities) to understand needs, answer questions, and provide product guidance.
• Technical Consultation: Review take‑offs, drawings, and blueprints to recommend appropriate brighthush products for specific technical spaces. Offer expertise on product specifications, installation processes, and performance attributes.
• Inventory Coordination: Monitor customer inventory levels, ensuring that brighthush products align with demanding installation schedules. When stock is limited, suggest alternate colors, arrange sample shipments, and facilitate rapid decision‑making.
• Mock‑up & Sample Management: Collaborate with the technical team to create, ship, and track mock‑ups and sales trials, guaranteeing that customers receive accurate representations of the final product.
• Weekly AE Sync: Conduct structured 30‑60‑90 day review calls with the Account Executive, assessing sales phase accuracy, identifying next steps, and generating actionable activity plans.
• PO Follow‑Up & Sales Forecasting: Pursue awarded contractors for timely PO submission, contributing directly to monthly sales targets.
• Freight & Logistics Coordination: Prepare freight quote request sheets, liaise with the warehouse, and negotiate carrier options for expedited orders. Work with purchasing to navigate customs processes for international shipments.
• Continuous Process Improvement: Identify bottlenecks, propose workflow enhancements, and share best practices across the support team to elevate overall service quality.

Essential Qualifications

• Demonstrated ability to prioritize multiple, simultaneous assignments in a fast‑paced environment.
• Exceptional interpersonal and written communication skills, with a strong team‑oriented mindset.
• Technical aptitude and a proven track record of quickly learning and retaining product specifications, installation methods, and industry terminology.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience in a customer‑facing support or sales‑operations role, preferably within the construction, architecture, or interior‑design sectors.

Preferred Qualifications

• Working knowledge of the construction process, project timelines, and on‑site coordination.
• Familiarity with international shipping, customs clearance, and freight logistics.
• Hands‑on experience with ERP systems (e.g., JD Edwards) and CRM platforms (e.g., Salesforce).
• Ability to navigate and manage work across three operating platforms simultaneously (Salesforce, JD Edwards, and a third internal system).
• Prior exposure to sustainable building materials or green‑building certifications (LEED, WELL, etc.).

Core Skills & Competencies

• Analytical Thinking: Ability to interpret technical drawings, inventory data, and sales metrics to make informed recommendations.
• Problem Solving: Proactive approach to identifying issues, developing solutions, and communicating resolutions clearly to customers and internal teams.
• Organizational Excellence: Meticulous attention to detail in order entry, documentation, and follow‑up activities.
• Customer‑Centric Mindset: Passion for delivering a seamless, positive experience that exceeds expectations.
• Adaptability: Comfort with shifting priorities, evolving product lines, and emerging sustainability standards.
• Collaboration: Strong partnership skills with sales, technical, logistics, and purchasing departments.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned Account Executives and product experts.
• Continuous training on sustainable flooring technologies, green building standards, and emerging market trends.
• Opportunities to earn industry certifications (e.g., LEED Green Associate, Certified Flooring Installer).
• Clear career pathways toward senior support roles, sales operations management, or product specialist positions.
• Cross‑functional project assignments that broaden your exposure to supply‑chain logistics, international trade, and product development.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Sustainability, and People‑First Collaboration. We celebrate diverse perspectives, encourage bold ideas, and recognize that every employee contributes to our carbon‑negative ambition. Remote work is fully supported, with a flexible schedule that respects work‑life balance. Regular virtual town halls, team‑building events, and an inclusive employee resource network keep the brighthush community connected, no matter where you are located.

Compensation, Perks & Benefits

While exact figures vary by location and experience, brighthush offers a competitive salary package complemented by a comprehensive benefits suite, including:

• Health, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company match.
• Generous paid time off, holidays, and sick leave.
• Remote‑work stipend for home‑office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program and wellness resources.
• Company‑wide sustainability initiatives, volunteer days, and carbon‑offset contributions.

How to Apply

If you are a relationship‑builder who thrives on keeping complex projects moving forward, we want to hear from you. To submit your application, click the link below and follow the prompts. brighthush is an equal‑opportunity employer and actively encourages applications from veterans, individuals with disabilities, and candidates of all backgrounds.

Apply To This Job

Join brighthush – Make an Impact Every Day

At brighthush, your work does more than support sales; it helps shape healthier, more sustainable spaces for schools, hospitals, offices, and homes across the nation. By joining our team, you become part of a mission‑driven organization that values your expertise, invests in your growth, and celebrates your successes. Take the next step in your career and help us build a carbon‑negative future—one floor at a time.