Customer Support Specialist – Healthcare Technology & EHR Solutions – Remote – brighthush

About brighthush

brighthush is a trailblazing health‑tech company that redefines how medical practices operate. By blending cutting‑edge electronic health record (EHR) capabilities with intuitive practice‑management tools, we empower clinicians—from functional and integrative medicine to concierge and behavioral health—to deliver patient care that is both deeply personalized and operationally efficient. Our mission is simple: give every practice the technology foundation it needs to grow at its own pace, without being held back by legacy systems.

With a portfolio that spans purpose‑built EHRs, scalable practice‑management platforms, and seamless integration with third‑party services, brighthush is positioned at the forefront of a rapidly expanding market. We partner with forward‑thinking clinicians who are reshaping the patient experience, and we provide the software that makes that transformation possible.

Role Overview

As a frontline member of the brighthush support team, you will be the first point of contact for our diverse customer base. You will help practices unlock the full potential of our platforms, troubleshoot day‑to‑day challenges, and ensure that every user feels confident and supported. This role is ideal for someone who thrives in a fast‑paced, technology‑driven environment and is passionate about improving the lives of healthcare providers.

Key Responsibilities

• Customer Support Excellence: Resolve support cases via phone, email, and video calls, covering clinical workflow queries, practice‑management questions, integration connectivity, payment processing, and basic technical issues.
• Feature Testing & Feedback: Participate in pre‑release and post‑release testing cycles, providing actionable feedback to product teams to refine user experience.
• Knowledge Base Development: Author clear, concise reference articles and tutorial videos that empower customers to self‑serve and reduce ticket volume.
• Training & Onboarding: Deliver expert‑level training sessions and create documentation that aligns with each customer’s focus area, ensuring smooth adoption of new features.
• Process Improvement: Identify recurring support patterns and collaborate with cross‑functional teams to streamline workflows, reduce friction, and elevate customer satisfaction.
• Data Management: Maintain accurate records of support interactions, update ticketing systems, and generate regular reports on key metrics such as response time, resolution rate, and customer sentiment.

Essential Qualifications

• Proven experience in a technical support role, preferably within healthcare technology or SaaS environments.
• Exceptional problem‑solving skills and a proactive mindset that anticipates user needs.
• Strong familiarity with scheduling tools, spreadsheet applications (Excel or Google Sheets), and basic database concepts.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into user‑friendly language.
• Demonstrated ability to manage multiple priorities in a remote, collaborative setting.

Preferred Qualifications

• Hands‑on experience with EHR or practice‑management platforms in a clinical setting.
• Background as an EMR master administrator or in back‑end medical office operations.
• Knowledge of healthcare regulations (HIPAA, HITECH) and data privacy best practices.
• Experience with customer‑success tools such as Zendesk, Intercom, or Salesforce Service Cloud.
• Fluency in multiple languages is a plus, enabling support for a global customer base.

Skills & Competencies

• Technical Acumen: Comfortable navigating complex software ecosystems and troubleshooting integration issues.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose data‑driven solutions.
• Collaboration: Works seamlessly with product, engineering, and sales teams to drive continuous improvement.
• Adaptability: Thrives in a rapidly evolving environment, quickly learning new features and processes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Support Specialist, you will:

• Gain deep expertise in healthcare technology and clinical workflows.
• Collaborate closely with product and engineering teams, providing real‑world insights that shape future releases.
• Participate in mentorship programs and cross‑functional projects that broaden your skill set.
• Advance into roles such as Senior Support Engineer, Product Support Lead, or Customer Success Manager.

Work Environment & Culture

Our remote‑first culture values flexibility, transparency, and continuous learning. You will:

• Work from anywhere with a reliable internet connection.
• Participate in weekly virtual huddles, knowledge‑sharing sessions, and quarterly all‑hands meetings.
• Enjoy a culture that celebrates innovation, encourages experimentation, and rewards results.
• Benefit from a supportive community of peers who are passionate about improving healthcare delivery.

Compensation & Benefits

We offer a competitive salary that reflects your experience and the value you bring to brighthush. In addition, you will receive:

• Paid Time Off (PTO) and company holidays.
• Comprehensive health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• 401(k) plan with company matching contributions.
• Equity options that give you real ownership and impact in a fast‑growing health‑tech company.
• Professional development stipend for courses, certifications, and conferences.
• Access to wellness programs, mental‑health resources, and employee assistance programs.

How to Apply

If you are ready to join a dynamic team that is shaping the future of healthcare technology, we would love to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. Please include “Customer Support Specialist – brighthush” in the subject line.

Closing

At brighthush, we believe that technology should serve people, not the other way around. As a Customer Support Specialist, you will be at the heart of that philosophy, ensuring that clinicians can focus on what they do best—caring for patients—while we handle the complexity of the software. If you are driven by impact, eager to learn, and committed to excellence, we invite you to apply and become part of our mission to transform healthcare delivery worldwide.