Senior Customer Success Manager – Strategic Enterprise Partnerships & Growth Leadership at brighthush

About brighthush

brighthush is a trailblazing AI‑powered employee experience platform that is redefining how modern organizations connect, collaborate, and thrive. By weaving together people, trusted knowledge, apps, and intelligent agents into a single, coherent digital ecosystem, brighthush delivers personalized, context‑aware experiences that drive engagement, productivity, and business outcomes. With a proprietary Knowledge Graph that synthesizes signals across connected systems, brighthush turns data into actionable insights, enabling enterprises to make smarter decisions faster.

Trusted by more than 1,000 organizations worldwide—including leading global brands, healthcare leaders, logistics innovators, and biotech pioneers—brighthush is the go‑to solution for companies that want to empower their workforce, streamline operations, and unlock the full potential of their digital workplace.

As a Series D company that has raised over $131 million in funding, brighthush sits at the intersection of AI, enterprise software, and employee experience. Recognized as a 4× Leader across Gartner, Forrester, IDC, and G2, brighthush is poised for rapid global expansion and is looking for visionary leaders to help shape the future of work.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for a portfolio of complex, strategic customers across the United States and European Union. Your mission is to help these organizations achieve their business objectives, maximize the value of their investment in brighthush, and build long‑term, high‑impact partnerships.

In this role, you will blend commercial acumen, technical curiosity, and a proactive mindset to drive customer outcomes, value realization, retention, and growth. You will engage executive stakeholders, navigate intricate customer environments, and translate complex technical concepts into clear, business‑driven value.

What Makes This Opportunity Unique

• Join a high‑performing Customer Success team that is scaling globally.
• Own a portfolio of strategic accounts that span the US and EU markets.
• Leverage brighthush’s AI‑powered platform to deliver measurable business impact.
• Accelerate your career with significant learning, visibility, and progression opportunities.
• Work in a culture that values innovation, collaboration, and continuous improvement.

Key Responsibilities

Customer Value Realization

• Develop and execute success plans that align with each customer’s business objectives and desired outcomes.
• Drive adoption and measurable business value by helping customers maximize their investment in brighthush.
• Partner with customers to define success metrics, track progress, and demonstrate value realization throughout the customer lifecycle.
• Navigate complex stakeholder environments and align business and technical teams around strategic objectives.

Executive Stakeholder Engagement

• Serve as a trusted advisor to executive and senior business stakeholders.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with executive stakeholders.
• Present business value, adoption insights, strategic recommendations, and success plans to customer leadership teams.
• Influence executive stakeholders by connecting brighthush initiatives to broader business priorities and outcomes.

Proactive Customer Success & Risk Management

• Anticipate customer needs and proactively identify opportunities to drive additional value.
• Monitor customer health, engagement, and adoption trends to identify risks early.
• Develop and execute mitigation plans to address risks before they impact customer outcomes.
• Drive customer initiatives forward and coordinate stakeholders to ensure successful execution.

Cross‑Functional Collaboration & Customer Advocacy

• Partner closely with Sales, Product, Support, and Leadership teams to deliver exceptional customer outcomes.
• Advocate for customer needs and provide actionable feedback to influence product and process improvements.
• Coordinate internal resources and stakeholders to resolve customer challenges and drive strategic initiatives.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s degree preferred).
• 5+ years of experience in Customer Success, Account Management, or a related customer‑facing role within a B2B SaaS environment.
• Proven experience managing complex, enterprise customers across either North America or the EU region.
• Experience leading Executive Business Reviews (EBRs/QBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders.
• Strong commercial acumen with a track record of driving customer retention, growth, and long‑term partnerships.
• Technically savvy with the ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value.
• Highly proactive with a demonstrated ability to anticipate customer needs, identify risks and opportunities early, and drive actions to successful outcomes with minimal direction.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non‑technical audiences.

Preferred Qualifications

• Experience in the AI, employee experience, or digital workplace space.
• Background in consulting or professional services, where you have guided enterprise customers through transformation initiatives.
• Familiarity with data‑driven decision making and analytics platforms.
• Experience working with global, multi‑site organizations and navigating cross‑border regulatory environments.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and outcomes.
• Influence & Negotiation – Skilled at building consensus and driving alignment across diverse stakeholders.
• Data‑Driven Decision Making – Comfortable using metrics, dashboards, and analytics to inform strategy.
• Project Management – Proven track record of managing multiple initiatives simultaneously.
• Adaptability – Thrive in a fast‑moving, evolving environment.
• Collaboration – Strong team player who works effectively across functional boundaries.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our platform and customer experience.
• Mentor junior team members and share best practices across the organization.
• Participate in leadership development programs and cross‑functional projects.
• Gain exposure to executive leadership and strategic decision‑making.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and empowerment. We believe that when work is good, life is better. Our flexible work model—Hub, Hybrid, or Remote—provides the freedom to balance professional and personal priorities while staying connected to a vibrant community of thinkers and doers.

Key cultural pillars include:

• Inclusive Collaboration – Every voice is heard and valued.
• Continuous Improvement – We celebrate experimentation and learn from every outcome.
• Customer Obsession – The customer’s success drives everything we do.
• Growth Mindset – We invest in our people’s development and celebrate their achievements.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive base salary complemented by performance‑based incentives. Our comprehensive benefits package includes:

• Health, dental, and vision coverage.
• Flexible work arrangements, including fully remote options.
• Generous paid time off and holiday schedule.
• Retirement savings plan with company match.
• Wellness programs and mental health resources.
• Professional development budget and tuition reimbursement.
• Employee stock purchase plan and equity opportunities.
• Team‑building events, hackathons, and innovation challenges.

How to Apply

Ready to make a tangible impact on the success of world‑class organizations? Submit your application through our career portal or click the link below to start your journey with brighthush.

Apply to Senior Customer Success Manager at brighthush

Closing Statement

At brighthush, we’re building the future of work—one intelligent, connected experience at a time. If you are a strategic thinker, a customer‑first advocate, and a proactive leader who thrives in a fast‑paced, AI‑driven environment, we want to hear from you. Join us and help shape the next generation of employee experience while advancing your own career to new heights.