Experienced Italian Customer Service Specialist – Relocate to Greece for brighthush – Elevate Customer Experience in a High‑End Tech Environment

About brighthush and the Opportunity

brighthush is a global leader in premium home technology, celebrated for its sleek appliances, iconic hair‑styling tools, and cutting‑edge air‑cleaning solutions. With a reputation for innovation, quality, and customer obsession, brighthush has built a loyal community of users who expect nothing but the best from their devices.

We’re expanding our customer support footprint in Greece and are looking for a passionate, tech‑savvy Italian speaker to join our high‑performance team. This role offers a unique blend of relocation, cultural immersion, and the chance to work with world‑class products while enjoying the Mediterranean lifestyle.

Why This Role Stands Out

• Live the Experience: Work remotely from anywhere in Greece after a brief onboarding period in Athens.
• Zero‑Stress Relocation: brighthush covers your flight, airport pickup, and provides two full weeks of paid accommodation.
• Paid Training: 11 days of fully compensated, hands‑on training in our product lab.
• Career Growth: Pathways to senior support roles, product specialist tracks, and cross‑functional projects.
• Culture & Lifestyle: A collaborative, inclusive environment that values work‑life balance, continuous learning, and community engagement.

Key Responsibilities

As a brighthush Customer Service Specialist, you will be the voice of the brand for our Italian‑speaking customers. Your day‑to‑day tasks will include:

• Customer Interaction: Handle inbound calls, emails, and live chat sessions, providing expert guidance on product selection, usage, and troubleshooting.
• Technical Support: Diagnose and resolve issues with smart appliances, hair‑styling devices, and air‑cleaning systems, using diagnostic tools and knowledge bases.
• Order Management: Process orders, track shipments, and coordinate returns or exchanges with the logistics team.
• Product Knowledge: Maintain deep understanding of brighthush product lines, firmware updates, and feature releases.
• Data Entry & CRM: Accurately log interactions, update customer records, and flag recurring issues for product improvement.
• Team Collaboration: Participate in daily stand‑ups, share insights, and contribute to continuous improvement initiatives.
• Feedback Loop: Capture customer feedback and relay it to product and engineering teams to influence future developments.

Essential Qualifications

• Language Proficiency: Native or fluent Italian (C1+), with strong written and spoken English for internal communication.
• Customer Service Experience: Minimum 1–2 years in a customer‑facing role (retail, hospitality, tech support, or sales).
• Tech Savvy: Comfortable navigating multiple software platforms, troubleshooting hardware/software issues, and learning new tools quickly.
• Problem‑Solving Mindset: Ability to analyze problems, think critically, and provide clear, actionable solutions.
• Adaptability: Willingness to relocate to Greece, embrace a new culture, and work in a dynamic, fast‑paced environment.

Preferred Qualifications

• Experience supporting high‑end consumer electronics or smart home devices.
• Knowledge of Greek language or willingness to learn basic conversational Greek.
• Previous remote work experience with a distributed team.
• Certifications in customer service or technical support (e.g., ITIL, CompTIA).

Key Skills & Competencies

• Communication: Clear, empathetic, and persuasive communication in both Italian and English.
• Technical Aptitude: Strong grasp of electronics, firmware, and IoT concepts.
• Customer‑Centric Mindset: Passion for delivering exceptional experiences and turning challenges into opportunities.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Team Player: Collaborative attitude, openness to feedback, and a willingness to support colleagues.
• Continuous Learning: Curiosity to stay updated on product developments and industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Specialist, you will have the chance to:

• Progress to Senior Support Specialist or Team Lead roles.
• Transition into Product Specialist, Quality Assurance, or Field Service positions.
• Participate in cross‑functional projects, such as product launches, user experience research, and data analytics.
• Access to internal training programs, certifications, and mentorship from senior leaders.
• Attend annual conferences, workshops, and product demos worldwide.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusivity, and well‑being. Our remote‑first approach means you can work from the comfort of your Greek home or a local co‑working space. We celebrate diversity, encourage open dialogue, and support personal growth through:

• Regular virtual coffee chats and team building events.
• Flexible working hours to accommodate different time zones.
• Wellness programs, including gym memberships and mindfulness sessions.
• Community outreach initiatives, such as volunteering and sustainability projects.

Compensation & Benefits

While the base salary aligns with the local Greek market, we offer a comprehensive benefits package designed to enhance your quality of life:

• Competitive base salary with performance‑based bonuses.
• Health insurance coverage for you and your immediate family.
• Paid relocation package: flight, airport pickup, and two weeks of accommodation.
• Fully paid 11‑day training program.
• Access to brighthush product lab for hands‑on experience.
• Annual professional development stipend.
• Employee discount on all brighthush products.
• Paid time off, including vacation, sick leave, and public holidays.

How to Apply

Ready to elevate your career and experience the vibrant Greek lifestyle? Submit your resume in English or Italian, and let’s start the conversation. We’ll arrange your flight, welcome you to Athens, and set you up for success.

Apply now and become a key part of brighthush’s global customer experience team.

We look forward to welcoming you aboard!