Customer Support Specialist – Multilingual, AI‑Enhanced, Remote (Europe) – Full‑Time & Flexible Hours

About brighthush

brighthush is a forward‑thinking, AI‑driven customer experience platform that empowers businesses across Europe to deliver seamless, multilingual support. With a mission to transform every customer interaction into a memorable experience, brighthush blends cutting‑edge technology with human empathy. Our team is a vibrant mix of linguists, data scientists, and support professionals who thrive on solving complex problems and building lasting relationships with customers worldwide.

Why Join brighthush?

As a rapidly growing startup, brighthush offers you the chance to shape the future of customer support. You’ll work with international brands, collaborate with cross‑functional teams, and gain hands‑on experience with AI‑powered tools that are redefining the industry. Whether you’re a seasoned support veteran or a language enthusiast looking to break into tech, brighthush provides a platform where your skills can shine and your career can accelerate.

Key Responsibilities

• Multichannel Support: Deliver high‑quality assistance via email, live chat, and phone (both inbound and outbound) across multiple time zones.
• Customer Advocacy: Act as the voice of the customer, ensuring every query is handled professionally, promptly, and with empathy.
• Issue Resolution: Diagnose problems, provide step‑by‑step solutions, and guide customers through troubleshooting processes.
• Escalation Management: Identify complex issues, document them accurately, and route them to the appropriate specialist teams.
• Data Integrity: Maintain meticulous records in our customer support system, ensuring all interactions are logged and searchable.
• Process Improvement: Share insights and feedback to refine support workflows, knowledge bases, and AI‑assistant scripts.
• Team Collaboration: Participate in regular stand‑ups, knowledge‑sharing sessions, and cross‑departmental projects.

Essential Qualifications

• Based in Europe with valid work authorization.
• Strong written and verbal English skills (basic to good proficiency).
• Native or professional proficiency in at least one European language (German, French, Spanish, Italian, Portuguese, Dutch, Polish, Czech, Slovak, Hungarian, Romanian, Bulgarian, Greek, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenian, Serbian, Bosnian, Montenegrin, Macedonian, Albanian, Lithuanian, Latvian, Estonian, Icelandic, Irish, Maltese, Luxembourgish, Russian, Ukrainian, Turkish, or any other European language).
• Comfortable communicating via phone, email, and chat.
• Experience with customer support platforms such as Zendesk, Freshdesk, Intercom, or similar.
• Self‑motivated, detail‑oriented, and capable of working independently in a fully remote environment.

Preferred Experience

• 1–3 years of customer support or related experience.
• Background in AI or chatbot development is a plus.
• Experience working with multilingual teams or in a global support center.
• Knowledge of customer service metrics (CSAT, NPS, first‑contact resolution) and how to improve them.

Skills & Competencies

• Communication: Clear, concise, and culturally sensitive communication across languages.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Technical Aptitude: Comfortable learning new software, APIs, and AI tools.
• Collaboration: Work seamlessly with cross‑functional teams, including product, engineering, and marketing.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. We offer:

• Mentorship from senior support engineers and product managers.
• Access to internal training on AI, data analytics, and advanced customer service techniques.
• Opportunities to transition into product, engineering, or data roles based on your interests.
• Regular feedback loops and performance reviews to help you set and achieve career goals.
• Participation in industry conferences, webinars, and hackathons.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Our remote-first approach means you can work from anywhere in Europe, with flexible hours that respect your personal commitments. We celebrate diversity, encourage open dialogue, and reward innovative ideas that drive customer satisfaction.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers competitive salaries aligned with industry standards. Additional benefits include:

• Fully remote work with no relocation costs.
• Flexible working hours and the ability to choose part‑time or full‑time commitments.
• Health and wellness stipend.
• Paid time off and public holiday coverage.
• Access to cutting‑edge AI tools and a collaborative knowledge base.
• Opportunity to earn performance bonuses tied to customer satisfaction metrics.

How to Apply

If you are passionate about delivering outstanding customer experiences, fluent in multiple European languages, and eager to work in a dynamic, AI‑driven environment, we want to hear from you. Submit your application through the link below and join brighthush in redefining the future of customer support.