Senior Director of Customer Base Growth & Retention – Driving Revenue Expansion for brighthush’s Global Cloud HCM Platform

About brighthush

brighthush is a global human capital management (HCM) powerhouse that delivers a next‑generation cloud platform to organizations worldwide. With headquarters in Toronto, Ontario, and Minneapolis, Minnesota, brighthush serves customers across North America, Europe, the Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM solution unifies data, automates calculations, and empowers enterprises to achieve higher efficiency, productivity, and compliance for their global workforces.

Our brand promise, “Makes Work Life Better™”, reflects our unwavering commitment to employees, customers, partners, and communities worldwide. At brighthush, we believe that technology should simplify work, not complicate it, and that every stakeholder deserves a better experience.

Why brighthush?

In a world where people are the most valuable asset, brighthush is redefining how businesses manage and nurture their workforce. We combine cutting‑edge technology with a human‑centric philosophy, creating a platform that not only streamlines HR processes but also unlocks insights that drive strategic decisions. By joining brighthush, you become part of a mission‑driven organization that is shaping the future of work, one employee at a time.

Role Overview

The Senior Director of Customer Base Growth & Retention (DVP Customer Base) is a pivotal executive role that blends strategic vision with hands‑on execution. You will lead, coach, and scale a high‑performance team of Customer Base Account Executives, driving measurable growth through a disciplined, value‑based sales approach. Your influence will extend beyond the sales floor, shaping the customer experience, informing product strategy, and aligning cross‑functional initiatives to maximize revenue from our existing customer base.

Your Impact

As the steward of our customer‑centric growth engine, you will:

• Deepen relationships with existing customers, uncovering new revenue opportunities through upsell, cross‑sell, and expansion.
• Translate brighthush’s value proposition into compelling narratives that resonate with C‑suite executives and decision makers.
• Drive a culture of continuous improvement, ensuring that every team member is equipped with the skills, data, and motivation to exceed targets.
• Collaborate with Marketing, Product, Customer Success, and Finance to create integrated programs that accelerate pipeline generation and customer engagement.
• Champion digital selling tools and automation to streamline the sales cycle and enhance the customer journey.

Key Responsibilities

• Team Leadership & Development – Build, mentor, and inspire a team of 5–60 Customer Base Account Executives, fostering a culture of continuous improvement and high performance.
• Strategic Sales Enablement – Design and deliver live training, role‑playing sessions, call monitoring, and joint selling workshops that elevate team capabilities and align with brighthush’s value‑selling methodology.
• Performance Management – Set ambitious yet attainable individual and team sales targets, monitor progress, and hold Account Executives accountable for quotas, pipeline health, and Salesforce (SFDC) hygiene.
• Executive Sponsorship – Serve as the first line of executive sponsorship, representing brighthush in C‑suite engagements and translating business objectives into actionable sales strategies.
• Resource & Incentive Planning – Oversee resource allocation, incentive structures, and communication plans to ensure the team remains focused, motivated, and aligned with corporate goals.
• Cross‑Functional Collaboration – Partner with Marketing, Product, Customer Success, and Finance to execute strategic programs, maintain consistent messaging, and leverage joint selling opportunities.
• Process Improvement – Identify bottlenecks in sales administration, propose enhancements, and report on key metrics to drive continuous improvement.
• Forecasting & Reporting – Prepare accurate monthly, quarterly, and annual sales forecasts, and present insights to senior leadership.
• Digital Sales Enablement – Champion the adoption of digital selling tools—social media, video, automation—to accelerate pipeline generation and customer engagement.
• Pipeline Development – Build a robust pipeline through self‑generated activities and corporate marketing programs, consistently exceeding assigned quotas.
• Other Duties – Perform additional responsibilities as assigned by the executive leadership team.

Essential Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5–10 years of field sales experience in a supervisory or managerial capacity, leading a high‑performing sales team.
• Proven track record of sales success in SaaS/Cloud/Technology, preferably within the HCM or enterprise software space.
• Deep understanding of solution selling and value‑based selling techniques.
• Strong leadership skills with the ability to inspire, coach, and retain top talent.
• Excellent verbal and written communication skills, capable of engaging C‑suite executives.
• Proficiency in Salesforce and other CRM platforms, with a focus on data hygiene and pipeline management.
• Ability to thrive in a fast‑paced, rapidly expanding environment.

Preferred Qualifications

• Experience managing a team of 5–60 Account Executives.
• Knowledge of HCM software or high‑tech products/services.
• Demonstrated success in driving revenue growth through upsell and cross‑sell within an existing customer base.
• Comfortable with leveraging digital selling tools such as social media, video, and automation to accelerate sales motion.
• Strong analytical mindset, able to translate data into actionable insights.
• Experience collaborating with Marketing, Product, and Customer Success to align sales initiatives.

Skills & Competencies

• Strategic Thinking – Ability to develop long‑term growth plans and translate them into tactical actions.
• Team Building – Proven ability to attract, develop, and retain high‑performing sales talent.
• Data‑Driven Decision Making – Skilled at analyzing sales metrics, forecasting, and reporting.
• Relationship Management – Strong interpersonal skills to build trust with customers and internal stakeholders.
• Change Management – Comfortable navigating evolving priorities and adapting quickly.
• Digital Fluency – Proficiency with modern sales tools, social selling, and automation platforms.
• Resilience – Ability to maintain focus and drive results in a dynamic, high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Executive leadership mentorship programs that pair you with senior leaders across the organization.
• Continuous learning resources, including industry certifications, product training, and sales methodology workshops.
• Cross‑functional projects that broaden your exposure to product development, marketing, and customer success.
• Clear promotion pathways from Director to Vice President roles, with a focus on strategic impact and organizational influence.
• Global mobility options for those interested in leading teams in different regions.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and inclusivity. We celebrate diversity and encourage every employee to bring their authentic self to work. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team huddles.
• Digital collaboration tools that keep communication seamless.
• Regular virtual coffee chats and informal networking events.
• Annual in‑person retreats that foster team bonding and strategic alignment.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior sales leadership.
• Performance‑based bonuses and incentive plans tied to individual and team revenue targets.
• 401(k) plan with company match.
• Comprehensive health, dental, vision, and life insurance coverage.
• Unlimited Time Away From Work (TAFW) policy, providing flexibility beyond traditional vacation.
• Paid U.S. holidays, up to 80 hours of paid sick time, and 17 weeks of paid parental leave.
• Professional development stipend and access to industry conferences.
• Employee wellness programs, including mental health resources and fitness stipends.
• Community impact initiatives such as volunteer days and brighthush Cares charitable partnerships.

How to Apply

If you are ready to lead a dynamic sales team, drive revenue growth, and shape the future of cloud HCM, we invite you to apply. Submit your resume and a cover letter outlining your experience in SaaS sales leadership and how you would contribute to brighthush’s mission.

Apply Now

Join brighthush – Where Innovation Meets Impact

At brighthush, you will be part of a forward‑thinking organization that is redefining how businesses manage their most valuable asset: people. Your expertise will help us deepen relationships with existing customers, uncover new revenue streams, and continue to deliver on our promise of making work life better for millions worldwide.

We celebrate diversity, champion inclusion, and empower every team member to thrive both professionally and personally. If you are a visionary sales leader with a passion for technology and a track record of driving results, we want to hear from you.

Take the next step in your career and help shape the future of human capital management. Apply today and join the brighthush family.