Dynamic Customer Success Manager – EMEA – Driving Growth & Client Excellence in SaaS Energy Analytics

About brighthush and the Energy Analytics Revolution

At brighthush, we’re redefining how the world powers its future. Our cutting‑edge SaaS platform delivers real‑time energy modeling, simulation, and analytics that empower utilities, governments, and large enterprises to make smarter, data‑driven decisions. By turning complex data into actionable insights, we help our clients reduce costs, lower emissions, and accelerate the transition to a sustainable energy landscape.

Our mission is simple: enable transformative energy decisions through technology. Whether you’re a grid operator, a renewable energy developer, or a policy maker, brighthush gives you the tools to model scenarios, forecast outcomes, and optimize operations with unprecedented precision.

We’re a fast‑growing, globally‑distributed team that values curiosity, collaboration, and continuous learning. If you thrive in a dynamic environment where your ideas shape the future of energy, brighthush is the place for you.

Why Join brighthush as a Customer Success Manager – EMEA?

As a Customer Success Manager (CSM) for the EMEA region, you’ll be the linchpin between our clients and the brighthush platform. You’ll own the entire customer lifecycle, from onboarding to expansion, ensuring that every client realizes maximum value from our solutions. Your work will directly influence revenue growth, customer satisfaction, and the long‑term success of our business.

We’re looking for a proactive, strategic thinker who can blend deep technical knowledge with a passion for building lasting relationships. If you’re ready to travel across Europe, the Middle East, and Africa, and you want to be part of a company that’s shaping the future of energy, we want to hear from you.

Key Responsibilities

• Account Ownership & Expansion – Serve as the primary point of contact for a portfolio of high‑value EMEA customers, ensuring they achieve their desired outcomes and identifying upsell opportunities.
• Customer Onboarding & Enablement – Lead seamless onboarding journeys, from initial discovery to full platform adoption, including training, workshops, and best‑practice sharing.
• Strategic Advisory – Act as a trusted advisor, helping clients navigate complex energy challenges, optimize their operations, and unlock new revenue streams.
• Revenue Growth & Retention – Drive renewal success, reduce churn, and identify cross‑sell and upsell opportunities that align with client goals.
• Thought Leadership & Advocacy – Represent brighthush at industry events, conferences, and user groups across EMEA, building brand credibility and gathering market intelligence.
• Data‑Driven Insights – Leverage analytics to track usage, identify trends, and provide actionable insights that improve customer outcomes and product roadmap.
• Collaboration Across Teams – Work closely with Sales, Product, Engineering, and Marketing to ensure a unified customer experience and to relay client feedback into product development.
• Travel & Relationship Building – Travel across EMEA as needed to meet clients, conduct workshops, and strengthen relationships in key markets.

Essential Qualifications

• Minimum 3+ years of experience in Customer Success, Account Management, or Strategic Consulting within a SaaS or software environment.
• Proven track record of managing enterprise‑level accounts and driving revenue growth.
• Strong understanding of the energy sector, utilities, or related industries is highly desirable.
• Excellent communication skills in English; proficiency in additional EMEA languages (e.g., French, German, Spanish) is a plus.
• Bachelor’s degree in Business, Engineering, Energy, or a related field; an advanced degree (MBA, MSc, PhD) is preferred.
• Willingness and ability to travel extensively across EMEA (up to 30% of the time).
• Experience with SaaS customer success tools (e.g., Gainsight, Totango, or similar) and CRM platforms (e.g., Salesforce).

Preferred Qualifications & Skills

• Deep familiarity with energy modeling, simulation, or analytics platforms.
• Experience working with PLEXOS, Aurora, Adapt2, or similar energy software.
• Strong analytical mindset with the ability to translate data into actionable business insights.
• Project management experience, including the ability to coordinate cross‑functional initiatives.
• Demonstrated ability to influence senior stakeholders and drive consensus across diverse teams.
• Passion for sustainability and a genuine interest in the global energy transition.

What You’ll Bring to the Table

As a CSM at brighthush, you’ll need a blend of technical acumen, strategic thinking, and interpersonal finesse. You’ll be comfortable navigating complex technical conversations while also translating those insights into business value for clients. Your ability to build trust, anticipate needs, and proactively solve problems will set you apart.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you’ll have access to:

• Professional Development Programs – Structured learning paths, certifications, and mentorship to advance your career.
• Cross‑functional projects that expose you to Sales, Product, and Engineering, broadening your skill set.
• Leadership training and succession planning to prepare you for future managerial roles.
• Global exposure through travel and collaboration with international teams.
• Participation in industry conferences, workshops, and speaking opportunities.

Work Environment & Culture at brighthush

We’re a remote‑first organization that values flexibility, autonomy, and a results‑driven mindset. Our culture is built on:

• Transparency – Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Collaboration – Cross‑functional teams that work together to solve complex problems.
• Innovation – A culture that rewards experimentation, learning from failure, and continuous improvement.
• Inclusivity – A diverse workforce that respects and celebrates different perspectives.
• Work‑Life Balance – Flexible schedules, generous vacation policy, and a focus on mental well‑being.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and revenue targets.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching.
• Professional development budget and reimbursement for relevant certifications.
• Flexible working arrangements and remote‑work support.
• Annual travel allowance for EMEA visits.

How to Apply

Ready to make a tangible impact on the energy sector while advancing your career? Submit your application through our career portal or click the link below to explore this exciting opportunity further.

Apply to this role at brighthush

Join brighthush – Where Your Success Drives the Future of Energy

We’re looking for a Customer Success Manager who is not only skilled in account management but also passionate about shaping the future of energy. If you’re ready to combine strategic thinking, technical expertise, and a client‑first mindset to help our customers thrive, brighthush invites you to apply today. Together, we’ll empower transformative energy decisions and build a more sustainable world.