Dedicated Customer Service Representative – Insurance & Claims Support – Remote Texas

About brighthush

At brighthush, we’re redefining the insurance experience by blending cutting‑edge technology with a human touch. Our mission is simple: empower people to protect what matters most—home, health, and peace of mind—while delivering service that feels personal, reliable, and effortless. With a portfolio that spans auto, home, and life insurance, we serve millions of members across Texas and beyond, and we’re growing fast. If you’re passionate about helping people navigate complex decisions and thrive in a fast‑moving, customer‑centric environment, brighthush is the place for you.

Why Join brighthush?

Working at brighthush means you’ll be part of a culture that values innovation, collaboration, and continuous learning. We offer:

• Fully remote work with flexible scheduling to support work‑life balance.
• A supportive team that celebrates wins and learns from challenges together.
• Access to industry‑leading tools and training that keep you ahead of the curve.
• Clear career pathways from entry‑level roles to senior leadership.

Role Overview

As a Customer Service Representative – Insurance & Claims Support, you will be the first line of communication for our members. You’ll handle inbound calls, provide product recommendations, and guide customers through the claims process—all while upholding brighthush’s commitment to exceptional service. This is a full‑time, remote position based in Texas, offering a competitive salary and a comprehensive benefits package.

Key Responsibilities

• Answer inbound calls from members seeking assistance with policy questions, claims, and general inquiries.
• Provide clear, concise, and accurate information about insurance products, coverage options, and claim status.
• Recommend suitable products and services based on members’ needs and financial goals.
• Document all interactions in the CRM system, ensuring data integrity and compliance with regulatory standards.
• Escalate complex issues to specialized teams while maintaining a positive member experience.
• Participate in ongoing training sessions to stay current on product updates, industry regulations, and customer service best practices.
• Contribute to continuous improvement initiatives by sharing feedback on processes and tools.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum of 1 year of customer service experience, preferably in a call‑center or insurance environment.
• Strong verbal and written communication skills in English.
• Proficiency with computers and CRM systems; experience with Salesforce or similar platforms is a plus.
• Reliable, quiet workspace with a dedicated Ethernet connection and a minimum internet speed of 25 Mbps.
• Ability to pass a standard background check and drug screening.
• Reside in Texas (including the metro areas of Houston, Austin, San Antonio, or Coppell).

Preferred Qualifications

• Prior experience in the insurance or finance industry.
• Knowledge of insurance products such as auto, home, or life coverage.
• Experience handling claims inquiries or processing.
• Familiarity with regulatory compliance (e.g., HIPAA, GLBA).
• Strong problem‑solving skills and a proactive mindset.
• Ability to work independently while collaborating with cross‑functional teams.

Skills & Competencies

• Exceptional customer‑service orientation with a genuine desire to help others.
• Active listening and empathy to understand member concerns.
• Clear and concise communication, both verbal and written.
• Time‑management skills to handle high call volumes while maintaining quality.
• Adaptability to changing priorities and new technologies.
• Team player who shares knowledge and supports colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding program that covers product knowledge, compliance, and customer‑centric techniques.
• Ongoing training modules, webinars, and workshops to deepen your expertise.
• Mentorship from senior agents and managers.
• Clear career ladder: from Representative to Senior Representative, Team Lead, and beyond.
• Opportunities to cross‑train in related roles such as Claims Specialist, Underwriting Assistant, or Product Support.
• Tuition reimbursement for courses that align with your career goals.

Work Environment & Culture

brighthush’s remote culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team huddles, town‑hall meetings, and social events.
• A culture that celebrates diversity, equity, and inclusion.
• Access to a digital wellness program, including mental‑health resources and fitness stipends.
• State‑of‑the‑art technology stack that makes remote work seamless.

Compensation & Benefits

We offer a competitive salary range of $47,840 – $52,000 per year, commensurate with experience. In addition, you’ll receive:

• 401(k) plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Comprehensive health, dental, and vision insurance.
• Life and disability coverage.
• Retirement plan options.
• Generous parental leave policy.
• Tuition reimbursement for approved courses.
• Employee assistance program (EAP) for personal and professional support.
• Annual wellness stipend and gym membership discounts.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how you can help our members protect what matters most.

Apply to This Job

Closing

At brighthush, we’re more than an insurance provider—we’re a community that cares. If you’re driven by a desire to make a real difference in people’s lives, thrive in a fast‑paced environment, and grow your career with a forward‑thinking organization, we want to hear from you. Apply today and become part of a team that’s dedicated to excellence, innovation, and service that goes beyond the policy.