Remote Customer Care Representative – Connecticut – Deliver Exceptional Service & Support for brighthush

About brighthush

brighthush is a forward‑thinking leader in the healthcare and transportation management space, dedicated to creating seamless, patient‑centric solutions that connect individuals to the care they need, when they need it. With a mission to improve access to quality healthcare through innovative technology and compassionate service, brighthush partners with a diverse portfolio of healthcare providers, insurers, and community organizations. Our culture is built on collaboration, integrity, and a relentless focus on delivering value to our members and partners.

As we expand our reach across the United States, we’re looking for passionate, customer‑first professionals to join our remote team in Connecticut. If you thrive in a fast‑paced environment, love helping people, and want to be part of a company that is reshaping the way healthcare is accessed, we want to hear from you.

Why Work With brighthush?

• Impactful Work: Every interaction you have helps a patient navigate the complex healthcare system, ensuring they receive timely care and support.
• Remote Flexibility: Work from the comfort of your home office while staying connected to a vibrant, collaborative team.
• Growth Opportunities: From on‑the‑job training to leadership development programs, we invest in your professional growth.
• Competitive Compensation & Benefits: We offer a comprehensive package that rewards your hard work and supports your well‑being.
• Inclusive Culture: Diversity, equity, and inclusion are at the core of everything we do. Your voice matters.

Key Responsibilities

As a Remote Customer Care Representative, you will be the frontline advocate for our members, ensuring they receive the highest level of service and support. Your day‑to‑day responsibilities will include:

• Handling inbound calls from patients, providers, and partners with professionalism and empathy.
• Assisting members in navigating our services, scheduling appointments, and resolving any issues they encounter.
• Accurately documenting all interactions in our CRM system to maintain a clear, up‑to‑date record of member communications.
• Collaborating with cross‑functional teams—such as Operations, Billing, and Technical Support—to resolve complex member inquiries.
• Adhering to all compliance and privacy regulations (HIPAA, GDPR, etc.) to protect member information.
• Continuously improving your knowledge of brighthush’s products, services, and industry trends to better serve our members.

Essential Qualifications

• Minimum of 1 year of experience in a call center environment.
• At least 6 months of direct customer service experience, preferably in healthcare or a related field.
• Proficient typing and computer skills, with the ability to navigate multiple applications simultaneously.
• Reliable high‑speed internet connection (minimum upload 3 Mbps, download 30 Mbps).
• Quiet, dedicated workspace that meets our quality standards for call clarity.
• Strong verbal and written communication skills in English.
• Ability to work independently while staying connected to a remote team.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk) or call‑center software.
• Background in healthcare, insurance, or a related industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience in a remote or virtual work setting.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help people and a commitment to delivering outstanding service.
• Problem‑Solving: Ability to analyze issues, think critically, and provide effective solutions quickly.
• Time Management: Efficiently handle multiple tasks and prioritize responsibilities in a dynamic environment.
• Adaptability: Thrive in a fast‑changing industry and embrace new technologies and processes.
• Team Collaboration: Communicate clearly with teammates and stakeholders across departments.
• Attention to Detail: Maintain accuracy in documentation and data entry.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from experienced leaders who can guide your career path.
• Internal career ladder that includes opportunities to move into senior support roles, team lead positions, or cross‑functional projects.
• Access to online learning platforms and tuition reimbursement for courses that align with your career goals.
• Regular performance reviews that focus on growth, feedback, and recognition.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and collaboration. We provide:

• Weekly virtual team huddles to share updates, celebrate wins, and address challenges.
• Monthly virtual social events—game nights, wellness sessions, and cultural celebrations—to foster connection.
• A digital “open door” policy that encourages open communication with leadership.
• Flexible scheduling options to accommodate personal commitments while meeting service level agreements.
• A commitment to mental health and well‑being, with resources such as counseling services and wellness stipends.

Compensation & Perks

• Competitive Salary: $35,235 per year, commensurate with experience and performance.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Retirement Planning: 401(k) plan with company matching to help you build a secure future.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Parental Leave: Generous maternity and paternity leave to support new families.
• Professional Development: Tuition reimbursement and access to industry conferences.
• Technology Stipend: Monthly allowance to equip your home office with the tools you need.
• Employee recognition programs and performance bonuses.

How to Apply

If you’re ready to join a team that values your expertise, supports your growth, and makes a real difference in people’s lives, we encourage you to apply today. Click the link below to submit your application and take the first step toward an exciting career with brighthush.

We look forward to welcoming you to the brighthush family, where your passion for service meets the opportunity to shape the future of healthcare access.