Dynamic Bilingual Spanish‑English Customer Service Representative – Remote Insurance Support Specialist – Texas – Elevate Your Career with brighthush

About brighthush

At brighthush, we are redefining the insurance experience by blending cutting‑edge technology with a human touch. Our mission is to provide reliable, accessible coverage and roadside assistance to millions of members across Texas, while fostering a culture of innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters, your growth is accelerated, and your impact is tangible.

Why Join brighthush?

Working at brighthush means becoming part of a forward‑thinking organization that values diversity, equity, and inclusion. We empower our teams to challenge the status quo, experiment with new ideas, and deliver exceptional service to our members. As a remote employee based in Texas, you’ll enjoy the flexibility to balance work and life while contributing to a mission‑driven company that cares about your well‑being and professional development.

Key Responsibilities

• Customer Engagement: Serve as the first point of contact for inbound calls, emails, and chat inquiries from Spanish‑speaking members, ensuring a warm, courteous, and efficient experience.
• Issue Resolution: Diagnose and resolve member concerns related to policy coverage, claims, billing, and roadside assistance, applying problem‑solving skills and empathy.
• Product Knowledge & Upsell: Educate members on available insurance products, benefits, and add‑ons, recommending solutions that align with their needs and enhance member satisfaction.
• Data Accuracy: Accurately enter and update member information in our CRM system, maintaining data integrity and compliance with privacy regulations.
• Team Collaboration: Participate in daily huddles, share best practices, and contribute to continuous improvement initiatives that elevate service quality.
• Performance Metrics: Meet or exceed key performance indicators such as average handling time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• High school diploma or GED equivalent.
• Fluency in both English and Spanish (written and spoken).
• Minimum of 1 year of customer service experience, preferably in insurance or a related field.
• Strong communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with computer systems, including Microsoft Office Suite and CRM platforms.
• Reliable high‑speed internet connection (minimum 25 Mbps) and a dedicated, quiet workspace.
• Valid background check clearance and drug screening clearance.
• Residency in Texas (including the cities of Coppell, Houston, Austin, or San Antonio).

Preferred Qualifications

• Experience working in a remote or hybrid environment.
• Knowledge of insurance products such as auto, home, and roadside assistance.
• Previous exposure to call‑center metrics and quality assurance processes.
• Additional language skills (e.g., Portuguese, French).
• Certification in customer service or related fields.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to analyze situations, identify root causes, and implement effective solutions quickly.
• Adaptability: Comfortable navigating changing priorities and evolving processes in a fast‑paced environment.
• Team Player: Collaborative attitude, willingness to share knowledge, and support peers.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Time Management: Efficiently manage multiple tasks while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. We offer:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on product updates, customer service best practices, and industry trends.
• Clear promotion pathways from Customer Service Representative to Team Lead, Supervisor, or Manager roles.
• Access to a digital learning library, webinars, and certifications that enhance your skill set.
• Cross‑functional projects that expose you to different business units and broaden your perspective.

Work Environment & Culture

brighthush champions a culture of transparency, respect, and innovation. As a remote employee, you’ll benefit from:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team gatherings, town halls, and social events.
• A supportive manager who values open communication and feedback.
• Access to a virtual wellness program, including mindfulness sessions and fitness challenges.
• A commitment to diversity and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

We believe in rewarding excellence and supporting your well‑being. Your total compensation package includes:

• Competitive base salary ranging from USD 49,920 to 54,080 per year, commensurate with experience.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and first‑contact resolution.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Generous paid time off (PTO) and paid holidays.
• Parental leave policy that supports new parents.
• Tuition reimbursement program to encourage continuous learning.
• Employee assistance program (EAP) for mental health support.
• Employee referral bonuses for bringing in top talent.

How to Apply

If you are passionate about delivering exceptional service, thrive in a bilingual environment, and want to grow your career with a forward‑thinking insurance provider, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply To This Job

Join brighthush Today

Be part of a team that is reshaping the insurance landscape, one conversation at a time. Your bilingual skills, customer‑first mindset, and dedication to excellence will help us deliver unparalleled support to our members. Apply now and take the next step in a career that values your voice, rewards your efforts, and empowers your growth.