Director, FinTech Innovation Programs

Job Description:

• Lead delivery of Filene’s fintech testing work with credit unions
• Oversee Filene’s fintech testing portfolio and accountability for every test
• Manage tests from cohort launch through field execution and final reporting
• Partner with Filene’s research lead on analysis and reporting
• Bring credit unions into test cycles and match them with suitable tests
• Build and maintain relationships with participating credit unions from onboarding through results
• Improve testing methodology and process standards and ensure quality across tests
• Review test plans and secure necessary resources
• Direct test leads and source contracted support
• Run the annual fintech application and selection cycle
• Lead outreach to source applicants and facilitate a credit union executive selection committee
• Help shape fintech scouting priorities and identify suitable solutions
• Manage fintech partners through diligence, contracting, testing, and reporting
• Build relationships with solution providers, investors, and industry contacts
• Lead, manage, and develop Incubation team members as assigned
• Model Filene Credo and support organizational culture
• Support Filene’s strategic objectives, plan, budget, and metrics
• Provide service to Filene staff, members, and stakeholders
• Engage with Filene’s research and advisory programs to connect member needs with solutions
• Manage multiple projects and shifting priorities to meet deadlines

Requirements:

• Bachelor’s degree in business, technology, innovation, or a related field required
• 7+ years of progressively responsible experience in program leadership, innovation, partnerships, product implementation, or related discipline required
• Experience in financial services, innovation, FinTech, or the credit union industry preferred
• Deep understanding of challenges and opportunities within the financial services, FinTech, or credit union sector preferred
• Interest and excitement to learn the credit union industry for candidates without direct credit union or CUSO experience
• Experience setting direction for work performed by others and maintaining accountability for outcomes
• Ability to lead without formal authority
• Ability to navigate competing priorities and make clear decisions
• Ability to align internal and external contributors around shared expectations, timelines, and results
• Proven ability to manage a portfolio of active programs
• Ability to establish priorities and sequencing, allocate resources, and set consistent execution standards
• Ability to build systems and processes to coordinate growing work
• Experience evaluating pilot or program performance
• Experience partnering with researchers to design tests, assess results, and generate actionable insights
• Experience building and managing relationships with multiple stakeholders, including fintech partners, contracted resources, and senior leaders
• Strong verbal and written communication skills
• Ability to communicate complex information clearly to varied audiences
• Ability to facilitate groups in in-person and virtual settings
• Intellectual curiosity about credit unions and their members
• Ability to work in a think tank environment embracing ideation, change, reinvention, purpose, and precision
• Travel expected up to 25%, including two annual in-person events, industry conferences, and client visits
• Resume required to apply

Benefits:

• Annual incentive (bonus) plan may be available
• Medical insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Life insurance
• Disability plans
• Parental leave
• Paid time off
• 401k
• Tuition reimbursement
• Flexible workplace and work-life balance
• Career growth
• Retirement assistance
• Workplace flexibility and technology/tools supporting hybrid working
• Application or interview process accommodations