Dynamic Customer Experience Coordinator – Front‑End Operations, Loyalty Program Champion, and Team Leadership at brighthush

Introduction: Join brighthush, a Global Leader in Off‑Price Retail

At brighthush, we’re redefining the retail experience by blending affordability, style, and exceptional service. As a Fortune 100 company, brighthush operates a vast network of stores across the United States, each delivering a unique, high‑energy shopping environment. Our mission is simple: provide customers with the best value and the best experience possible. If you thrive in a fast‑paced, customer‑centric setting and want to grow your career while making a tangible impact, brighthush is the place for you.

Why This Role Matters

The Customer Experience Coordinator is the linchpin between our front‑line associates and the shoppers who walk through our doors. You’ll be the face of brighthush’s commitment to service excellence, ensuring that every customer interaction is seamless, personalized, and memorable. By leading a team of associates, you’ll shape the store’s culture, drive loyalty program enrollment, and uphold the highest standards of safety and compliance.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily store operations, assign registers, manage POS coverage, and coordinate associate breaks to maintain optimal staffing levels.
• Champion Customer Service Excellence: Model courteous, prompt, and personalized service; engage with shoppers, answer questions, and resolve concerns in real time.
• Promote Loyalty Programs: Drive enrollment in brighthush’s loyalty initiatives, educate customers on benefits, and track program metrics.
• Train and Mentor Associates: Conduct onboarding, provide ongoing coaching, and develop associates’ skills in customer engagement, merchandising, and POS proficiency.
• Maintain Store Presentation: Ensure the store remains clean, organized, and visually appealing; collaborate with the merchandising team to execute floor plans.
• Drive Safety and Compliance: Enforce safety protocols, conduct regular safety briefings, and ensure adherence to all labor laws and company policies.
• Support Shrink Reduction Initiatives: Participate in loss prevention efforts, monitor inventory discrepancies, and implement corrective actions.
• Communicate Effectively: Provide timely updates to store management, share performance insights, and solicit feedback from associates.
• Foster a Culture of Integrity: Uphold honesty, confidentiality, and ethical behavior in all interactions.
• Adapt to Change: Respond swiftly to shifting priorities, unexpected situations, and evolving customer needs.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a high‑volume, fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Demonstrated teamwork and collaboration with peers and supervisors.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Basic computer literacy and proficiency with POS systems.

Preferred Qualifications

• Experience in a large retail chain or similar environment.
• Background in customer loyalty program management.
• Knowledge of safety and compliance regulations in retail settings.
• Leadership training or certification.
• Fluency in additional languages to better serve diverse customer bases.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and empower a team of associates.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining composure.
• Data‑Driven Decision Making: Comfortable analyzing sales and customer data to inform operational decisions.
• Adaptability: Thrives in a constantly evolving retail landscape.
• Integrity & Ethics: Demonstrates honesty, confidentiality, and adherence to company values.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs designed to elevate you to senior management roles.
• Cross‑functional training in merchandising, inventory management, and e‑commerce integration.
• Mentorship from seasoned leaders who have successfully navigated the retail industry.
• Opportunities to lead special projects, such as store redesigns or new loyalty initiatives.
• Continuous learning through workshops, webinars, and industry conferences.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they’re vibrant communities where teamwork, creativity, and customer delight converge. You’ll experience:

• A collaborative culture that values diverse perspectives and encourages open communication.
• Inclusive policies that celebrate individuality and promote equal opportunity.
• Regular team events, recognition programs, and a supportive leadership structure.
• Access to a global network of colleagues, fostering cross‑border learning and innovation.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.10 to $16.60, your total compensation package will include:

• Competitive base pay aligned with industry standards.
• Performance‑based incentives tied to store and team metrics.
• Employee discount program—enjoy savings on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental and emotional well‑being.
• Professional development stipend and tuition reimbursement for relevant courses.
• Flexible work arrangements where possible, especially for senior roles.
• Additional perks such as pet insurance, legal assistance, and auto/home insurance discounts.

How to Apply

Ready to elevate your career and make a real difference in the retail world? Submit your application today and join the brighthush family, where innovation meets opportunity.

We Celebrate Diversity and Inclusion

brighthush is an equal‑opportunity employer. We value the unique perspectives each individual brings and are committed to fostering an inclusive environment where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Contact Information

Location: USA brighthush Store 0684 Auburn ME

For more details or to discuss the role, please reach out to your local brighthush representative.

We look forward to welcoming you to our dynamic team and exploring the possibilities together.