Director of Administrative Support

Company Description

Kiddie Shield focuses on understanding consumer behavior, competitor activity, and broader market trends to support data-driven decisions. The organization collects and consolidates information into clear, actionable reports and presentations that guide strategic planning. By aligning research with business objectives, Kiddie Shield designs surveys and other tools to identify prospective customers’ preferences. Team members work with both qualitative and quantitative data to help shape services and offerings for families and children-focused markets. Role Description The Director of Administrative Support is a full-time, remote role responsible for overseeing and optimizing day-to-day administrative operations across Kiddie Shield. This position leads administrative staff, coordinates schedules, and ensures efficient handling of documentation, records, and internal communications. The director will develop and refine administrative processes, support leadership with report preparation and meeting logistics, and maintain accurate data and files related to business activities. The role includes monitoring workflow, implementing tools for organization and productivity, and collaborating with cross-functional teams to support research, survey deployment, and customer-focused initiatives. The Director of Administrative Support also manages vendor relationships as needed, supports onboarding and training of administrative personnel, and upholds compliance with internal policies and relevant regulations.

Qualifications

Strong administrative leadership skills, including team management, workflow optimization, and process improvement. Proficiency with office productivity tools and software (e.g., document management, spreadsheets, shared calendars, project management platforms). Excellent organizational, time management, and multitasking abilities to handle multiple priorities in a remote environment. Clear written and verbal communication skills, with experience preparing reports, presentations, and internal documentation. Ability to collaborate effectively with cross-functional teams, build positive working relationships, and provide responsive internal support. Experience working with data and records, including attention to detail and commitment to accuracy and confidentiality. Background in administrative support, operations, or office management; prior experience in a director or supervisory role is preferred. Bachelor’s degree in Business Administration, Management, or a related field, or equivalent professional experience. Comfort with remote work practices, including self-motivation, reliability, and consistent, professional online communication.