Director of Platform Support
Company Description
Sentinel Capital is a multi-industry fundamental investment firm focused on identifying and executing high-potential, macro-economic opportunities in equities markets. The firm brings together highly ambitious and intellectually curious professionals who are driven to transform long-term asset management. Sentinel Capital combines deep market expertise with cutting-edge technology and innovative research to pursue consistent, high-yield returns. Team members are encouraged to think inventively and entrepreneurially, contributing to a culture that values rigorous analysis, collaboration, and bold ideas. The firm’s environment is well suited for individuals who thrive in a fast-paced setting and want to influence the future of investment strategies. Role Description The Director of Platform Support is a full-time, remote role responsible for overseeing the stability, performance, and continuous improvement of Sentinel Capital’s technology platforms that support investment research, execution, and operations. This role leads a distributed support team, setting standards for incident management, service quality, and platform reliability, while coordinating closely with software development and product teams to ensure seamless deployment and maintenance of new features. Day-to-day responsibilities include prioritizing and resolving platform issues, monitoring system health, managing vendor and tool relationships, and implementing processes to reduce downtime and improve user experience. The Director will define and track key performance metrics, document best practices, and drive cross-functional projects that enhance scalability, security, and efficiency of core systems. Collaboration with leadership to align platform support initiatives with business goals and compliance requirements is a central part of this position.
Qualifications
Demonstrated experience in team management and team leadership, including building, mentoring, and developing high-performing remote support teams. Strong project management skills, with a track record of planning, prioritizing, and delivering complex, cross-functional platform initiatives on schedule. Background in software development or engineering, with the ability to understand technical architectures, troubleshoot issues, and collaborate effectively with development teams. Experience in product management or platform ownership, including gathering requirements, aligning support capabilities with product roadmaps, and enhancing user experience. Proficiency with platform monitoring, incident management, and ticketing tools; familiarity with cloud-based infrastructures and modern DevOps practices is highly beneficial. Excellent communication and stakeholder management skills, with the ability to translate technical concepts into clear, actionable information for non-technical audiences. Proven ability to work effectively in a remote, fast-paced environment, making data-driven decisions and prioritizing multiple competing demands. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree or relevant certifications (e.g., PMP, ITIL, Agile/DevOps) are a plus. Experience in financial services, capital