Experienced Italian‑English Customer Support Specialist – Remote, Portugal – 8‑Hour Rotating Shift, Competitive Pay, Career Growth at brighthush

About the Opportunity

Are you fluent in Italian and English, and eager to bring your customer‑centric mindset to a dynamic, international environment? brighthush is looking for a dedicated Italian‑English Customer Support Specialist to join our multilingual support team. This fully remote role, based in mainland Portugal, offers a stable, long‑term career path with ample opportunities for professional growth and skill development.

Why brighthush?

brighthush is a global telecommunications powerhouse that delivers cutting‑edge connectivity solutions to millions of customers worldwide. Our mission is to empower people through reliable, innovative communication services. As a member of the brighthush family, you’ll work alongside talented professionals from diverse backgrounds, contributing to a culture that values collaboration, continuous learning, and customer obsession.

What You’ll Do

As the first point of contact for our Italian‑speaking customers, you’ll play a pivotal role in ensuring a seamless, positive experience across all touchpoints. Your day‑to‑day responsibilities will include:

• Handling inbound and outbound customer interactions via phone, email, and live chat.
• Resolving account, billing, and service‑related inquiries with precision and empathy.
• Diagnosing and troubleshooting technical issues, escalating complex cases to specialized teams when necessary.
• Providing clear, concise information about our products, services, and platform features.
• Collecting and analyzing customer feedback to drive continuous improvement in service quality.
• Maintaining accurate, up‑to‑date records in our CRM system.

Essential Qualifications

• Native‑level fluency in Italian and professional proficiency in English.
• Minimum of 1 year of experience in a customer support, contact centre, or technical assistance role.
• Strong communication skills, both written and verbal, with the ability to convey complex information in a clear, friendly manner.
• Excellent problem‑solving abilities and a proactive approach to resolving customer issues.
• High attention to detail and a commitment to maintaining data integrity.
• Comfortable using digital tools, CRM platforms, and remote collaboration software.
• Positive, customer‑focused attitude and resilience in fast‑paced environments.

Preferred Qualifications

• Experience in the telecommunications or technology sector.
• Knowledge of billing systems, network services, or mobile broadband solutions.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or Salesforce Service Cloud.
• Previous remote work experience with a proven track record of self‑management and time‑zone flexibility.
• Additional language skills (e.g., Spanish, Portuguese) are a plus.

Key Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong analytical and troubleshooting skills.
• Adaptability and the ability to thrive in a constantly evolving environment.
• Team collaboration and cross‑functional communication.
• Time‑management and prioritization in a multi‑channel support setting.
• Continuous learning orientation and openness to feedback.

Career Growth & Development

At brighthush, we believe in nurturing talent from within. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Paid training courses covering technical knowledge, product updates, and soft‑skill development.
• Clear career pathways to roles such as Senior Support Engineer, Team Lead, or Customer Success Manager.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to participate in cross‑functional projects, enhancing your exposure to different business units.

Work Environment & Culture

Working remotely from mainland Portugal, you’ll enjoy the flexibility of a fully virtual office while staying connected to a vibrant, multicultural team. Our culture is built on:

• Transparency and open communication across all levels.
• Respect for work‑life balance, with flexible scheduling and generous time‑off policies.
• A focus on innovation, encouraging employees to propose ideas that shape our customer experience.
• Regular virtual team events, knowledge‑sharing sessions, and community initiatives.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Contract & Working Conditions

• Fully remote position within mainland Portugal.
• Monday to Friday schedule with rotating 8‑hour shifts between 07:00 and 18:00.
• Availability to work on public holidays when scheduled, with additional compensation.
• Permanent contract after a 6‑month probationary period.

Compensation & Benefits

We offer a competitive and transparent compensation package designed to reward performance and dedication:

• Base Salary: €920 per month.
• Language Allowance: €250 per month.
• Multiskill Bonus: €150 per month.
• Performance Bonus: Up to €360 per month.
• Attendance Allowance: €110 per month.
• Flex Work Allowance: €60 per month.
• Meal Allowance: €10.20 per working day.

In addition to the monetary benefits, brighthush provides:

• Private health insurance covering you and your immediate family.
• Paid training and professional development courses.
• Fully remote work setup, including a stipend for home‑office equipment.
• Access to a global network of peers and mentors.
• Career progression opportunities within a stable, long‑term project.
• Regular employee engagement surveys to shape workplace policies.

How to Apply

If you are passionate about delivering world‑class customer support and thrive in a remote, multicultural setting, we encourage you to apply today. Please submit your resume, a cover letter outlining your relevant experience, and any certifications that demonstrate your expertise in customer support or telecommunications.

Data Privacy Notice

By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be treated confidentially and used solely for evaluating your application.