Director, Sales & Customer Success – Strategic Growth Leader for Innovative Behavioral Health Solutions
About brighthush
At brighthush, we are redefining the future of behavioral health, child welfare, and community care. Our mission is to deliver evidence‑based programs that transform lives, empower families, and strengthen communities across the United States. With a culture rooted in compassion, data‑driven decision making, and relentless innovation, brighthush has become a trusted partner for public agencies, non‑profits, and private organizations seeking measurable impact.
As a rapidly expanding organization, we are looking for a visionary Director of Sales & Customer Success who can lead our field and specialty sales teams to new heights. This role is pivotal in scaling our reach, deepening client relationships, and ensuring that every partnership delivers tangible, sustainable outcomes.
Key Responsibilities
- Strategic Leadership: Oversee a high‑performing sales organization, setting ambitious yet achievable revenue targets and aligning the team’s efforts with brighthush’s long‑term growth strategy.
- Team Development & Coaching: Mentor and coach sales representatives, fostering a culture of continuous learning, accountability, and excellence. Provide regular feedback, conduct performance reviews, and design individualized development plans.
- Pipeline Management: Maintain a robust, data‑driven pipeline using HubSpot CRM. Ensure accurate forecasting, timely follow‑ups, and efficient hand‑offs to the customer success team.
- Account Expansion & Retention: Drive upsell and cross‑sell opportunities within existing accounts, working closely with Customer Success to maximize client lifetime value.
- Market Intelligence: Analyze market trends, competitor activity, and client needs to refine positioning, messaging, and sales tactics.
- Collaboration with Product & Marketing: Partner with product managers and marketing to develop targeted campaigns, sales collateral, and product roadmaps that resonate with our audience.
- Reporting & Analytics: Deliver weekly, monthly, and quarterly sales reports to senior leadership, highlighting key metrics, insights, and action plans.
- Travel & Client Engagement: Represent brighthush at industry events, client meetings, and partner conferences (25‑35% travel). Build and nurture relationships with key decision‑makers in the behavioral health ecosystem.
Essential Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- 7+ years of progressive sales experience, with a minimum of 3 years managing a field or specialty sales team.
- Proven track record of exceeding revenue targets in a complex, solution‑based sales environment.
- Strong pipeline and CRM discipline; advanced proficiency in HubSpot is required.
- Experience with NetSuite or similar ERP systems is a plus.
- Exceptional communication, negotiation, and presentation skills.
- Ability to thrive in a fast‑paced, remote work environment while maintaining high levels of collaboration and engagement.
- Background check required.
Preferred Qualifications
- Experience in the behavioral health, child welfare, or public sector consulting space.
- Familiarity with evidence‑based program delivery and outcome measurement.
- Leadership experience in a high‑growth startup or scale‑up environment.
- Advanced data analytics skills, including proficiency in Excel, Tableau, or Power BI.
- Multilingual capabilities, especially in Spanish or other regional languages.
Skills & Competencies
- Strategic Thinking & Visionary Leadership
- Sales Enablement & Coaching
- Pipeline & Forecast Management
- Customer Relationship Management (HubSpot)
- Data‑Driven Decision Making
- Cross‑Functional Collaboration
- Negotiation & Closing Expertise
- Adaptability & Resilience
- Empathy & Client‑Centric Mindset
Career Growth & Learning Opportunities
At brighthush, your professional journey is supported by a culture of continuous learning and advancement. As Director of Sales & Customer Success, you will:
- Lead a high‑impact team and shape the future of our sales organization.
- Gain exposure to senior leadership and influence strategic decisions.
- Participate in executive‑level training programs, industry conferences, and certification courses.
- Advance into executive roles such as VP of Sales, Chief Revenue Officer, or Head of Global Partnerships.
- Benefit from mentorship programs that pair you with seasoned leaders across the organization.
Work Environment & Company Culture
brighthush thrives on a culture that blends purpose with performance. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:
- Weekly virtual town halls and cross‑departmental collaboration sessions.
- Monthly “Innovation Fridays” where teams share breakthroughs and learnings.
- Annual retreats that combine team building, strategy workshops, and community service projects.
- A transparent, data‑driven decision‑making process that values every voice.
- Commitment to work‑life balance, with flexible hours and generous paid time off.
Compensation & Benefits
- Competitive base salary ranging from USD 160,000 to 170,000 per year, commensurate with experience.
- Performance‑based bonus structure tied to individual and team revenue targets.
- Equity options to share in brighthush’s long‑term success.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and holiday schedule.
- Professional development stipend and reimbursement for certifications.
- Wellness programs, including virtual fitness classes and mental health resources.
- Flexible work arrangements and remote‑friendly infrastructure.
Why Join brighthush?
When you join brighthush, you become part of a mission‑driven team that is changing the landscape of behavioral health. You’ll have the opportunity to:
- Lead transformative sales initiatives that directly impact the lives of children, families, and communities.
- Work alongside passionate professionals who bring expertise from academia, public policy, and technology.
- Drive innovation in program delivery, leveraging data and technology to create scalable solutions.
- Enjoy a supportive, inclusive culture that values diversity, equity, and belonging.
- Be recognized for your contributions through performance rewards, career advancement, and public acknowledgment.
Ready to Make an Impact?
If you are a strategic sales leader with a passion for evidence‑based solutions and a desire to drive meaningful change, we invite you to apply. Bring your expertise, your vision, and your commitment to excellence to brighthush, and help us build a healthier, more resilient future for all.