Experienced First Notice of Loss (FNOL) Customer Service Representative – Remote, Full‑Time, High‑Impact Claims Support Specialist

About brighthush and the Claims Support Landscape

At brighthush, we are redefining how people experience insurance claims. Our mission is to turn a stressful, often confusing process into a seamless, customer‑centric journey. By leveraging cutting‑edge technology, data analytics, and a culture of empathy, we empower our clients to recover the payments they deserve while delivering world‑class service to every claimant.

As a leading player in the finance and insurance recovery sector, brighthush partners with insurers, reinsurers, and third‑party administrators to manage subrogation and claims recovery. Our success hinges on the dedication of our frontline teams—people who listen, analyze, and act with precision and compassion. If you thrive in a fast‑paced, high‑impact environment and want to make a tangible difference in people’s lives, you belong with us.

Why Join brighthush?

• Impactful Work: Every call you handle directly influences a claimant’s experience and the financial health of our partners.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Growth Pathways: From entry‑level support to senior analyst roles, we invest in your career with training, mentorship, and clear advancement tracks.
• Competitive Compensation: Earn a base salary of $26,000–$29,120 per year, with performance‑based incentives and a comprehensive benefits package.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters.

Key Responsibilities

As a First Notice of Loss (FNOL) Customer Service Representative, you will be the first point of contact for claimants. Your role blends customer service excellence with analytical rigor to ensure accurate, timely claim intake.

• Answer inbound calls from claimants, policyholders, and partner agencies with professionalism and empathy.
• Collect essential claim details—incident description, policy information, contact data, and supporting documentation.
• Record claims accurately in our proprietary system, ensuring compliance with internal quality standards.
• Analyze claim photos and supplementary evidence to assess initial damage and determine next steps.
• Collaborate with the claims team to route complex cases to appropriate specialists.
• Maintain up‑to‑date knowledge of policy terms, coverage limits, and subrogation procedures.
• Use Microsoft Office tools (Excel, Word, Outlook) and PDF utilities to manage documentation and communication.
• Adhere to data privacy regulations and company policies to protect claimant information.
• Track call metrics, achieve daily and weekly performance targets, and contribute to continuous improvement initiatives.

Essential Qualifications

• Minimum of 6 months to 1 year of call center or customer service experience.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Typing speed of at least 55 words per minute.
• Proficiency in Microsoft Excel, Word, Outlook, and PDF handling.
• Strong verbal communication skills with the ability to explain complex information clearly.
• Reside within the United States (excluding CA, NC, WA, IL, OR).
• Reliable high‑speed internet connection and a quiet workspace suitable for confidential calls.
• Self‑motivated, detail‑oriented, and able to manage multiple tasks simultaneously.

Preferred Qualifications

• Experience in the insurance, finance, or claims recovery industry.
• Familiarity with claims management software or CRM platforms.
• Knowledge of subrogation processes and insurance terminology.
• Previous remote work experience with strong time‑management skills.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to put the claimant’s needs first while balancing business objectives.
• Analytical Thinking: Quickly assess photos and documentation to determine claim validity.
• Communication: Clear, concise, and professional verbal and written communication.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic tech issues.
• Adaptability: Thrive in a dynamic environment with evolving policies and procedures.
• Team Collaboration: Work effectively with cross‑functional teams—claims adjusters, analysts, and support staff.
• Time Management: Prioritize tasks to meet daily call volume and quality metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you master FNOL processes, you’ll have the chance to:

• Advance to Senior FNOL Specialist, overseeing complex claims and mentoring new hires.
• Transition into Claims Analysis, leveraging your data skills to uncover recovery opportunities.
• Explore roles in Quality Assurance, ensuring our service standards remain world‑class.
• Participate in leadership development programs that prepare you for future managerial positions.
• Access continuous learning resources—online courses, webinars, and industry certifications—to keep your skill set sharp.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Regular virtual team huddles and one‑on‑one check‑ins.
• Open‑door communication channels with leadership.
• A supportive onboarding program that gets you up to speed quickly.
• Flexible scheduling options within core hours to accommodate personal commitments.
• A culture that celebrates wins—both big and small—through shout‑outs, recognition programs, and team celebrations.

Compensation, Perks, and Benefits

• Competitive Salary: $26,000–$29,120 per year, commensurate with experience.
• Performance Bonuses: Earn additional incentives based on call quality and productivity.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Plans: 401(k) with company matching to help you secure your future.
• Paid Time Off: Generous PTO, sick leave, and holidays to recharge.
• Professional Development: Reimbursement for relevant certifications and training.
• Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to make a difference from the comfort of your home? Submit your application through our career portal or click the link below to start the process. We look forward to learning how your skills and passion align with brighthush’s mission.

Apply to this role now

Join brighthush – Where Your Voice Matters and Every Call Counts

At brighthush, we’re more than a company; we’re a community dedicated to turning challenges into opportunities. If you’re eager to grow, collaborate, and deliver exceptional service, we invite you to bring your talents to our team. Together, we’ll shape the future of claims recovery and create lasting value for our clients and communities.