Senior Customer Success Manager – DACH Region Lead, Data & Analytics Platform – Remote (UK) – Driving Growth & Retention for brighthush

About brighthush

brighthush is a global leader in data‑driven decision making, delivering cutting‑edge analytics, data quality solutions, and industry‑specific insights that empower businesses to make smarter, faster choices. With a presence across North America, Europe, and Australia, brighthush partners with Fortune 500 companies, mid‑market innovators, and public sector agencies to unlock the full value of their data assets. Our mission is simple: to turn data into actionable intelligence that drives real‑world impact.

As a virtual‑first organization, we champion flexibility, collaboration, and continuous learning. Our culture is built on five core values that guide every interaction: customer focus, innovation, simplicity, execution, and trust. These principles shape how we work, how we grow, and how we celebrate success together.

Why This Role Matters

Customer success is the linchpin of sustainable growth in the data and analytics industry. In a world where data is abundant but insights are scarce, the ability to help customers extract value from complex platforms is what differentiates a good product from a great one. As the Senior Customer Success Manager for the DACH region, you will lead a high‑performing team, drive adoption of our data products, and ensure that our German‑speaking customers realize measurable business outcomes. Your work will directly influence customer retention, upsell opportunities, and the overall health of our portfolio.

Key Responsibilities

• Team Leadership & Development – Manage a team of 7 full‑time Customer Success Executives (plus 2 part‑time members), fostering a culture of accountability, continuous improvement, and professional growth.
• Strategic Relationship Management – Build and nurture long‑term partnerships with Tier 4 customers across Germany, Austria, and Switzerland, acting as their trusted advisor on data strategy and platform optimization.
• Lifecycle & Adoption Management – Own the end‑to‑end customer journey, from onboarding through renewal, ensuring high adoption rates, product usage, and satisfaction scores.
• Data‑Driven Decision Making – Leverage analytics dashboards, usage metrics, and customer feedback to identify trends, forecast churn risks, and uncover upsell opportunities.
• Commercial Accountability – Collaborate with Sales, Product, and Finance to set revenue targets, track pipeline health, and close expansion deals that align with customer goals.
• Process & Program Improvement – Design and implement scalable processes, playbooks, and training programs that elevate the customer experience and drive operational efficiency.
• Stakeholder Collaboration – Work closely with the Director of Customer Success, Product Management, and Marketing to align regional strategies with global initiatives.
• Thought Leadership – Represent brighthush at industry events, webinars, and customer forums, positioning the brand as a thought leader in data analytics.

Essential Qualifications

• 10+ years of experience in Customer Success, Account Management, or Client Services within a B2B data, analytics, SaaS, or technology environment.
• Proven track record of improving customer retention, adoption, and satisfaction while driving revenue growth.
• Deep understanding of data products, including data quality, coverage, delivery, licensing, integration, privacy, and governance.
• Fluency in both English and German (written and spoken) – essential for effective communication across the DACH market.
• Strong leadership skills with experience managing cross‑functional teams and mentoring high‑potential talent.
• Analytical mindset: ability to interpret complex data sets, generate actionable insights, and present findings to senior stakeholders.
• Experience with CRM and CSAT tools (e.g., Salesforce, Gainsight, Zendesk) and proficiency in Excel, PowerPoint, and data visualization platforms.

Preferred Qualifications

• Advanced degree (MBA, MSc in Data Science, or related field) or equivalent professional experience.
• Prior experience leading customer success teams across multiple markets or regions.
• Knowledge of the German regulatory landscape around data privacy (GDPR, BDSG) and data sovereignty.
• Experience working in a fast‑paced, high‑growth startup or scale‑up environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day operations.
• Communication & Influence – Excellent verbal and written communication skills in both English and German.
• Customer‑Centric Mindset – Passion for solving customer problems and delivering tangible value.
• Collaboration – Proven ability to work cross‑functionally with Sales, Product, Marketing, and Engineering.
• Project Management – Skilled at prioritizing initiatives, managing timelines, and driving results.
• Adaptability – Comfortable navigating ambiguity and rapidly changing priorities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the data landscape. As a Senior Customer Success Manager, you will:

• Progress to Director of Customer Success or Head of Customer Experience roles, leading global teams.
• Take ownership of cross‑regional initiatives, expanding your influence beyond the DACH market.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access a curated library of courses, certifications, and learning paths in data science, product management, and leadership.
• Benefit from a culture that rewards innovation, experimentation, and continuous improvement.

Work Environment & Culture

brighthush thrives on a culture of trust, transparency, and empowerment. Our remote‑first model means you can work from anywhere in the UK while staying connected through:

• Weekly virtual town halls and regional meet‑ups.
• Real‑time collaboration tools (Slack, Teams, Miro).
• Flexible working hours that respect work‑life balance.
• Regular team‑building activities, both virtual and in‑person.

We celebrate diversity, equity, and inclusion, ensuring every voice is heard and valued. Our inclusive hiring practices and supportive environment foster innovation and creativity.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders in the UK.
• Performance‑based bonus tied to customer health metrics, revenue growth, and team development.
• Equity or stock‑option plans that align your success with the company’s long‑term vision.
• Comprehensive health and wellbeing benefits: private medical insurance, mental health support, and wellness stipends.
• Generous paid time off, including public holidays, vacation, and personal days.
• Professional development budget for courses, certifications, and conference attendance.
• Flexible work arrangements and a fully remote setup with a stipend for home‑office equipment.

How to Apply

Ready to lead a high‑impact customer success team and shape the future of data analytics in the DACH region? Submit your application through our careers portal or reach out directly to our recruiting team at [email protected]. We look forward to exploring how your expertise can help our customers thrive.

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities, and we provide reasonable accommodations throughout the hiring process. If you require assistance, please contact our HR team.

Data Privacy Statement

brighthush respects your privacy. We only collect and process personal data necessary for recruitment and employment purposes. For more details, please review our Privacy Policy.

Join brighthush – Where Data Meets Impact

As a Senior Customer Success Manager, you will be at the forefront of transforming raw data into strategic advantage for our clients. Your leadership will shape the customer experience, drive revenue, and influence the direction of our products. If you are passionate about data, customer success, and leading high‑performing teams, we invite you to apply and become part of brighthush’s journey to redefine the future of analytics.