Dynamic Assistant Customer Service Representative – Appointment Scheduling & Showroom Experience Specialist at brighthush

Introduction

At brighthush, we believe that a well‑organized space is the foundation of creativity, comfort, and connection. Since our founding in 1978, we have been the industry’s trusted partner for premium space management solutions, delivering custom‑designed storage systems that transform everyday homes into functional works of art. Our commitment to exceptional service and innovative design has earned us a reputation as a leader and design authority in the market.

We are currently seeking a motivated, customer‑centric Assistant Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring a seamless experience from initial inquiry to final installation. You will work closely with our Design Consultants, Centralized Scheduling team, and showroom staff to orchestrate appointments, manage communications, and uphold the high standards that brighthush is known for.

Key Responsibilities

• Appointment Scheduling: Efficiently schedule consultations for Design Consultants using our Customer Relationship Manager (CRM), ensuring accuracy and timely follow‑ups.
• Multi‑Channel Communication: Handle inbound phone calls, emails, and in‑person inquiries from vendors and clients, providing clear, courteous, and professional responses.
• Issue Resolution: Direct client concerns, complaints, or special requests to the appropriate management team, collaborating with designers to achieve swift resolutions.
• Showroom Management: Serve as the first point of contact for showroom visitors, welcoming guests, managing the guestbook, offering refreshments, and maintaining a pristine environment in line with our cleanliness checklist.
• Financial Reconciliation: Match receivables with vendor invoices, reconcile credit card statements, and process payments accurately.
• Administrative Support: Assist with customer communications related to installations, confirmations, and return visits; support the Centralized Scheduling team with daily updates and issue tracking.
• Data Management: Enter and update client information, appointment details, and financial records with precision and speed.
• Team Collaboration: Work closely with designers, sales staff, and management to ensure a cohesive customer experience and to support business objectives.

Essential Qualifications

• Minimum of 1–2 years of administrative or customer service experience in a fast‑paced environment.
• Associate’s degree in Business Administration, Accounting, or a related field preferred.
• Proven ability to communicate politely, clearly, and professionally with clients and vendors.
• Strong calendar management and regional scheduling skills.
• Self‑starter with a positive attitude, capable of managing own schedule and thriving in a dynamic setting.
• Tech‑savvy with rapid learning aptitude for business systems such as CAD, Epicor, Salesforce, Microsoft Office, and our proprietary CRM.
• Excellent data entry skills with a keen eye for detail and accuracy.

Preferred Qualifications

• Experience in the home‑improvement, interior design, or custom closet industry.
• Knowledge of project management tools and scheduling software.
• Prior exposure to credit card processing and financial reconciliation.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong organizational and multitasking abilities.
• Effective problem‑solving and conflict‑resolution skills.
• Adaptability to changing priorities and a willingness to learn new systems.
• Team player who collaborates across departments to achieve shared goals.
• Professional demeanor and strong interpersonal communication.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As an Assistant Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and advanced CRM usage.
• Mentorship from senior designers and sales leaders to broaden your industry expertise.
• Clear promotion pathways to roles such as Customer Service Manager, Sales Coordinator, or even Design Consultant.
• Cross‑functional projects that allow you to gain exposure to marketing, operations, and product development.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

Our showroom is more than a workspace—it’s a creative hub where ideas come to life. You’ll enjoy:

• A collaborative, inclusive culture that values diversity and encourages open dialogue.
• Flexible work arrangements, including hybrid options for certain roles.
• A supportive team that celebrates successes and learns from challenges together.
• Regular team‑building events, design workshops, and community outreach initiatives.
• A modern, well‑maintained showroom that reflects the quality and aesthetics we bring to our clients.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans for you and your family.
• Paid sick days, vacation, and holidays.
• Employee discount on all brighthush products and services.
• Retirement savings plan with company match.
• Wellness programs, including gym memberships and mental health resources.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to bring your customer service expertise to a company that values creativity, precision, and growth? Click the link below to submit your application and join the brighthush family:

Apply to this job at brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

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