Dynamic Customer Experience Coordinator – Retail Operations & Front‑End Excellence at brighthush

Introduction

Welcome to brighthush, the global leader in off‑price retail that redefines how people shop for style, quality, and value. With a portfolio of iconic brands that span fashion, home décor, and lifestyle, brighthush has built a reputation for delivering exceptional customer experiences while fostering a culture of innovation, collaboration, and continuous growth. As we expand our footprint across North America, Europe, and Asia, we’re looking for a passionate, results‑driven Customer Experience Coordinator to join our vibrant team and help shape the future of retail.

About brighthush

brighthush operates a network of more than 4,000 stores worldwide, offering a curated selection of designer and brand name merchandise at deeply discounted prices. Our mission is simple: to provide customers with a unique shopping experience that combines affordability, variety, and style. Behind every successful store is a dedicated team of associates, managers, and leaders who embody our core values of integrity, teamwork, and customer focus.

Why Join Us

At brighthush, you’ll find a workplace that celebrates diversity, encourages creativity, and rewards hard work. We invest in our people through comprehensive training programs, mentorship opportunities, and a clear career progression path. Whether you’re a seasoned retail professional or an ambitious newcomer, brighthush offers a platform to learn, grow, and make a tangible impact on millions of shoppers worldwide.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of associates at the front of the store, ensuring prompt, courteous service and a seamless checkout experience.
• Champion Customer Loyalty: Promote and manage loyalty programs, encouraging repeat visits and higher basket values.
• Model Outstanding Service: Serve as a role model by engaging with customers, resolving issues, and maintaining a welcoming store environment.
• Train & Mentor: Design and deliver training sessions on front‑end principles, customer personalization, and POS operations.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain optimal staffing levels.
• Address Customer Concerns: Resolve complaints swiftly and professionally, turning challenges into opportunities for customer delight.
• Enforce Store Standards: Ensure associates adhere to store plans, merchandising guidelines, and safety protocols.
• Communicate Effectively: Provide clear updates to management and staff on priorities, performance metrics, and improvement initiatives.
• Collaborate on Training Needs: Work with store management to identify skill gaps and develop targeted training plans.
• Maintain Compliance: Uphold labor laws, company policies, and procedural standards at all times.
• Drive Shrink Reduction: Participate in loss prevention initiatives and support store shrink reduction goals.
• Promote Safety: Foster a culture of safety awareness and maintain a secure environment for customers and associates.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Demonstrated ability to train and develop others.
• Availability to work flexible hours, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience.
• Knowledge of POS systems and loyalty program management.
• Background in loss prevention or shrink reduction initiatives.
• Leadership training or certification in retail operations.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and building customer loyalty.
• Leadership & Coaching: Ability to inspire, guide, and develop a high‑performing team.
• Analytical Thinking: Use data and metrics to drive decisions and improve performance.
• Problem‑Solving: Resolve customer and operational challenges efficiently.
• Communication: Clear, concise, and persuasive communication with all stakeholders.
• Time Management: Prioritize tasks and manage competing demands effectively.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.
• Integrity & Ethics: Uphold honesty, confidentiality, and ethical standards.

Career Growth & Development

At brighthush, your career trajectory is limited only by your ambition. The Customer Experience Coordinator role serves as a launchpad into senior retail management positions such as Store Manager, District Manager, or Director of Customer Experience. We provide:

• Structured leadership development programs that cover store operations, financial management, and people leadership.
• Mentorship from seasoned executives who share insights and best practices.
• Access to internal job boards and cross‑functional projects that broaden your skill set.
• Regular performance reviews with clear, actionable feedback and growth plans.
• Opportunities to attend industry conferences, workshops, and webinars.

Work Environment & Culture

brighthush is built on a foundation of inclusivity, teamwork, and continuous improvement. Our stores are vibrant, energetic spaces where associates feel empowered to contribute ideas and take ownership of their work. Key cultural pillars include:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Collaboration: Cross‑functional teams that share knowledge and celebrate collective success.
• Innovation: A culture that encourages experimentation, embraces new technologies, and adapts to market trends.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and incentive programs.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness initiatives to support overall well‑being.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to store metrics and customer satisfaction.
• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

If you’re ready to elevate your career, make a real impact on customer experience, and grow within a global retail powerhouse, we want to hear from you. Submit your application through our careers portal, and let’s start a conversation about how you can contribute to brighthush’s continued success.