Experienced Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio that includes iconic brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating a shopping experience that is both exciting and accessible. Our culture is built on innovation, diversity, and a relentless focus on customer delight. At brighthush, every team member has the opportunity to grow, learn, and make a tangible impact on the lives of millions of shoppers worldwide.

Why Join brighthush?

• Dynamic Work Environment: Work in a fast‑paced, customer‑centric setting that rewards creativity and initiative.
• Career Growth: Clear pathways to advancement, from associate to store manager, and beyond.
• Learning & Development: Access to comprehensive training programs, mentorship, and continuous learning resources.
• Inclusive Culture: A workplace that celebrates diversity, equity, and inclusion at every level.
• Competitive Compensation & Benefits: Industry‑leading pay, performance bonuses, and a robust benefits package.

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring that every customer interaction is memorable and that our associates are equipped to deliver excellence.

• Lead a high‑performing team of front‑end associates, fostering a culture of service, teamwork, and accountability.
• Model outstanding customer service by engaging with shoppers, resolving issues, and promoting loyalty programs.
• Develop and deliver training modules on customer interaction, product knowledge, and POS proficiency.
• Assign registers, manage staffing schedules, and coordinate breaks to maintain optimal coverage.
• Monitor and address customer concerns in real time, turning potential complaints into opportunities for delight.
• Ensure associates adhere to store layout, merchandising standards, and operational procedures.
• Communicate priorities and updates clearly to both management and front‑end staff.
• Recognize and celebrate associate achievements while providing constructive feedback for growth.
• Collaborate with store leadership on training needs, performance metrics, and strategic initiatives.
• Enforce compliance with labor laws, company policies, and safety regulations.
• Promote and support brighthush’s credit and loyalty programs to increase repeat business.
• Contribute to shrink reduction efforts and inventory accuracy initiatives.
• Maintain a safe, organized, and welcoming store environment for customers and staff alike.
• Perform additional duties as assigned to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask and prioritize in a high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and coaching associates to elevate performance.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Background in loss prevention or store shrink reduction initiatives.
• Knowledge of safety protocols and emergency response procedures.
• Prior exposure to brighthush’s brand values and customer service standards.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Leadership and coaching abilities that inspire high performance.
• Strong analytical skills to interpret sales data and customer feedback.
• Problem‑solving aptitude, turning challenges into opportunities.
• Proficiency in Microsoft Office Suite and retail management software.
• Effective time‑management and organizational capabilities.
• Commitment to safety, compliance, and ethical conduct.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will have the chance to:

• Progress to Store Manager or Regional Manager roles through our structured leadership development program.
• Participate in cross‑functional projects that broaden your skill set and visibility.
• Access to leadership training workshops, mentorship from senior executives, and tuition reimbursement for relevant courses.
• Earn performance bonuses and recognition awards that reward your contributions.

Work Environment & Culture

Our stores are more than just retail spaces—they are vibrant communities where teamwork, creativity, and customer joy converge. At brighthush, you’ll experience:

• A collaborative atmosphere that values every voice and encourages open dialogue.
• Inclusive policies that celebrate diversity and promote equity across all levels.
• Regular team‑building activities, store events, and community outreach initiatives.
• Access to wellness programs, employee assistance resources, and a supportive HR team.

Compensation & Benefits

While specific figures vary by location and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to store and individual metrics.
• Comprehensive benefits for eligible employees, including health, dental, vision, and life insurance.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discounts on brighthush merchandise and partner services.
• Additional perks such as childcare support, pet insurance, and legal assistance.
• Opportunities for tuition reimbursement, professional development, and career advancement.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your contributions and offers a platform for growth, learning, and impact.

brighthush is an Equal Opportunity Employer

brighthush considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.

Location

USA – brighthush Store 0155, Orlando, FL

Apply Now

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family.