Dynamic Associate Customer Service Supervisor – Driving Excellence in Client Support & Team Leadership

About brighthush

brighthush is a global trailblazer in sustainability solutions, dedicated to empowering businesses and communities to thrive through clean water, safe food, and resilient energy systems. With a presence in over 70 countries, we blend cutting‑edge technology, data‑driven insights, and a passion for environmental stewardship to create lasting impact. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence—values that resonate in every customer interaction and every team collaboration.

Why Join brighthush?

At brighthush, you’ll be part of a mission that matters. We don’t just solve problems; we transform the way the world operates. As an Associate Customer Service Supervisor, you’ll play a pivotal role in ensuring our clients receive world‑class support while nurturing a high‑performing team that thrives on continuous improvement.

Why choose us?

• Impactful Work – Every call, email, or chat you manage contributes to safer, cleaner, and more sustainable outcomes for our customers.
• Growth Opportunities – We invest in your professional development through mentorship, training programs, and clear career pathways.
• Inclusive Culture – Diversity, equity, and inclusion are not buzzwords at brighthush; they’re the foundation of our success.
• Flexibility & Work-Life Balance – Remote work from Buenos Aires, combined with flexible hours, ensures you can excel both professionally and personally.

Key Responsibilities

As an Associate Customer Service Supervisor, you will be the linchpin between our frontline agents and senior leadership, ensuring seamless service delivery and continuous team improvement. Your day‑to‑day duties will include:

• Team Leadership & Development – Mentor, coach, and inspire a diverse group of customer service agents, fostering a culture of accountability and growth.
• Performance Management – Monitor key metrics (CSAT, NPS, first‑contact resolution, average handle time) and implement data‑driven initiatives to elevate service quality.
• Training & Onboarding – Design and deliver engaging training modules that equip new hires and existing staff with the skills and knowledge to excel.
• Process Improvement – Identify bottlenecks, propose solutions, and collaborate with cross‑functional teams (Product, Engineering, Sales) to streamline workflows.
• Escalation Management – Serve as the first point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction.
• Reporting & Analytics – Generate weekly and monthly performance reports for senior leadership, highlighting trends, insights, and actionable recommendations.
• Compliance & Quality Assurance – Uphold company policies, regulatory standards, and quality benchmarks across all customer interactions.
• Culture Champion – Promote a positive, inclusive, and high‑energy work environment that aligns with brighthush’s core values.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and mindset:

• Experience – 3–5 years in customer service or business operations, with 1–3 years in a supervisory or people‑leadership role.
• Language Proficiency – Advanced English communication skills (written and spoken). Spanish is a plus given our Buenos Aires location.
• Technical Proficiency – Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook) and experience with SAP or similar CRM/ERP systems.
• Analytical Mindset – Strong analytical, problem‑solving, and troubleshooting abilities, with a track record of turning data into actionable insights.
• Independent Work Style – Proven ability to work autonomously in a fast‑paced, remote environment while maintaining high standards of quality.
• Leadership Qualities – Demonstrated ability to motivate, coach, and develop teams, fostering a culture of continuous improvement.
• Customer‑Centric Attitude – Passion for delivering exceptional customer experiences and a commitment to resolving issues with empathy and efficiency.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in the sustainability or environmental technology sector.
• Familiarity with advanced customer support platforms (e.g., Zendesk, Salesforce Service Cloud).
• Knowledge of quality assurance frameworks and Six Sigma methodologies.
• Experience managing remote or distributed teams across multiple time zones.
• Additional language skills (Spanish, Portuguese, or other regional languages).

Skills & Competencies

Success in this role requires a blend of hard and soft skills:

• Communication – Clear, concise, and persuasive communication across all levels.
• Leadership & Coaching – Ability to inspire, mentor, and develop talent.
• Data Literacy – Proficiency in interpreting dashboards, KPIs, and performance metrics.
• Problem Solving – Creative and analytical thinking to resolve complex issues.
• Adaptability – Thriving in a dynamic, evolving environment.
• Collaboration – Working effectively with cross‑functional teams.
• Time Management – Prioritizing tasks and meeting deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As an Associate Customer Service Supervisor, you’ll have access to:

• Structured leadership development programs that prepare you for senior supervisory and managerial roles.
• Mentorship from seasoned leaders who share their expertise and insights.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Continuous learning resources, including online courses, certifications, and industry conferences.
• Clear performance metrics and career pathways that reward excellence and innovation.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible working hours that accommodate your personal and professional commitments.
• Regular virtual team building events, knowledge sharing sessions, and wellness initiatives.
• A culture that celebrates diversity, encourages open dialogue, and values every voice.
• Access to cutting‑edge tools and technologies that empower you to deliver outstanding service.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry standards for mid‑level supervisory roles.
• Performance‑based bonuses tied to team and individual metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Flexible work arrangements and remote work stipend.

How to Apply

Ready to make a difference and grow your career with brighthush? Click the link below to submit your application and join a team that’s redefining the future of sustainability.