Senior Director of Customer Success & Strategic Account Leadership – Healthcare SaaS & Value‑Based Care Solutions

About brighthush

brighthush is a trailblazing healthcare technology company that empowers payers, providers, and health plans to transform value‑based care. With a portfolio of cloud‑native SaaS solutions, we help our clients navigate the complexities of risk adjustment, quality measurement, and care coordination while driving measurable improvements in patient outcomes and financial performance. Our mission is simple: to illuminate the path to better health by combining data, analytics, and human‑centric design.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven organization that is reshaping the future of healthcare. We champion a culture of continuous learning, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant community of thought leaders, engineers, and customer‑success champions.

Position Overview

We are seeking an experienced Senior Director of Customer Success & Strategic Account Leadership to lead our customer‑success organization and drive the adoption of our SaaS platform across complex, high‑value accounts. In this role, you will partner with executive stakeholders, guide a high‑performing team, and translate data‑driven insights into actionable strategies that elevate client satisfaction, retention, and revenue growth.

Key Responsibilities

• Client Relationship Stewardship – Serve as the primary point of contact for our most strategic accounts, building trust and ensuring alignment with their business objectives.
• Revenue & Growth Leadership – Identify upsell, cross‑sell, and expansion opportunities; collaborate with Sales and Product to create tailored value propositions.
• Team Development & Coaching – Recruit, mentor, and empower a team of Customer Success Managers, ensuring they possess the skills and mindset to deliver exceptional service.
• Strategic Account Planning – Own the account roadmap, including quarterly business reviews, risk mitigation plans, and performance dashboards.
• Data‑Driven Decision Making – Leverage analytics to monitor health metrics (e.g., HEDIS, CMS‑HCC, Stars, MSSP/ACO) and translate findings into actionable improvement plans.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Marketing, and Finance to shape product roadmaps, launch new features, and refine customer journeys.
• Executive Communication – Deliver compelling presentations to C‑suite executives, articulating ROI, risk, and strategic impact.
• Process & Tool Optimization – Continuously refine workflows, CRM usage, and automation to increase efficiency and scalability.
• Compliance & Governance – Ensure all customer interactions adhere to regulatory standards and internal policies.

Essential Qualifications

• 7+ years of progressive experience in healthcare or healthcare technology, with a proven track record in client‑facing leadership roles.
• Deep understanding of risk adjustment and quality programs, including CMS‑HCC, HEDIS, Star ratings, and MSSP/ACO frameworks.
• Hands‑on experience managing complex, multi‑state accounts in a SaaS environment.
• Demonstrated ability to lead and scale high‑performing customer‑success teams.
• Exceptional analytical skills, with the ability to interpret large datasets and translate insights into strategic actions.
• Advanced presentation and executive‑level communication skills; comfortable speaking with board members and senior executives.
• Proficiency in PowerPoint, Excel, and CRM platforms (e.g., Salesforce, Gainsight).
• Strong project management skills and a results‑oriented mindset.
• Bachelor’s degree in Business, Healthcare Administration, or a related field; MBA or advanced healthcare certification is a plus.

Preferred Qualifications

• Experience in a high‑growth SaaS company with a focus on value‑based care solutions.
• Prior involvement in designing and executing customer‑success frameworks for enterprise‑grade clients.
• Knowledge of data privacy regulations (HIPAA, GDPR) and experience implementing compliance controls.
• Background in data science or analytics, with familiarity in SQL, Python, or Tableau.
• Track record of building and scaling customer‑success operations across multiple regions.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
• Leadership & Influence – Inspire teams, drive change, and build consensus across functional boundaries.
• Customer‑Centric Mindset – Deep empathy for client challenges and a relentless focus on delivering value.
• Data Literacy – Comfortable working with metrics, dashboards, and predictive analytics.
• Communication Excellence – Clear, concise, and persuasive communication in both written and verbal formats.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration – Build strong relationships with cross‑functional teams and external partners.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As Senior Director, you will:

• Lead strategic initiatives that shape the future of our product portfolio.
• Mentor the next generation of customer‑success leaders, fostering a culture of growth and excellence.
• Participate in executive‑level strategy sessions, influencing company direction and market positioning.
• Access continuous learning resources, including industry conferences, certification programs, and internal knowledge hubs.
• Earn recognition through our performance‑based incentive program and opportunities for equity participation.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first model means you can work from anywhere in the U.S., but you’ll still enjoy:

• Weekly virtual town halls with the CEO and product leaders.
• Monthly cross‑functional hackathons to prototype new ideas.
• Quarterly “innovation days” where teams can pursue passion projects.
• A culture that celebrates wins, learns from failures, and values diverse perspectives.
• Flexible work hours that respect work‑life balance.

Compensation & Benefits

• Competitive Salary – USD 195,000 – 217,000 per year, commensurate with experience.
• Performance Bonus – Up to 20% of base salary based on revenue and customer success metrics.
• Equity Participation – Opportunity to earn stock options as part of the total compensation package.
• Health & Wellness – Comprehensive medical, dental, and vision plans; mental health support.
• Paid Time Off – Generous PTO, including vacation, sick leave, and personal days.
• Retirement Plan – 401(k) with company match.
• Professional Development – Reimbursement for courses, certifications, and industry conferences.
• Technology Stipend – Home‑office equipment allowance and high‑speed internet support.
• Employee Assistance Program – 24/7 counseling and support services.

How to Apply

Ready to lead the next wave of customer success in healthcare technology? Submit your resume and a cover letter that highlights your experience with complex SaaS accounts, your strategic impact on revenue growth, and why you’re excited about brighthush’s mission. We look forward to exploring how you can help us illuminate the future of value‑based care.