Dynamic Bilingual Customer Service Representative – Portuguese & English – Remote, Full‑Time – Elevate Your Career with brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional service across the globe. With a culture rooted in innovation, collaboration, and continuous learning, we empower our teams to solve real problems for our clients while fostering a supportive, inclusive work environment. Whether you’re a seasoned professional or an emerging talent, brighthush offers a platform where your voice matters, your growth is accelerated, and your impact is tangible.

Role Overview

We are seeking a dynamic Bilingual Customer Service Representative fluent in Portuguese and English to become an integral part of our remote customer success team. In this role, you will be the first point of contact for our diverse clientele, ensuring that every interaction is handled with professionalism, empathy, and efficiency. Your ability to navigate multiple communication channels—phone, email, text, and live chat—will help us maintain the high standards of service that brighthush is known for.

Key Responsibilities

• Customer Interaction: Provide friendly, knowledgeable support via phone, email, text, and other digital platforms, ensuring a seamless experience for every customer.
• Multilingual Communication: Deliver clear, accurate information in both Portuguese and English, adapting tone and style to suit the customer’s preferences.
• Inquiry Management: Respond promptly to customer questions, resolve issues, and provide detailed explanations about our products and services.
• Appointment Coordination: Schedule, confirm, and follow up on appointments, ensuring all parties are informed and prepared.
• Data Accuracy: Record and update customer information in our CRM system with precision, maintaining data integrity and confidentiality.
• Issue Escalation: Identify and forward complex or time‑sensitive requests to the appropriate departments, tracking progress until resolution.
• Prioritization & Multitasking: Manage multiple customer requests simultaneously, balancing urgency and importance while meeting deadlines.
• Team Collaboration: Communicate effectively with colleagues across departments, sharing insights and updates to improve service quality.
• Administrative Support: Assist with general administrative tasks, such as preparing reports, updating knowledge bases, and maintaining documentation.
• Continuous Improvement: Participate in training sessions, share feedback, and contribute to process enhancements that elevate customer satisfaction.

Essential Qualifications

• Fluency in Portuguese and Advanced English: Exceptional verbal and written communication skills in both languages.
• Customer‑First Mindset: Proven ability to handle inquiries with patience, empathy, and professionalism.
• Organizational Excellence: Strong attention to detail, meticulous record‑keeping, and the ability to follow up on multiple tasks.
• Stress Management: Demonstrated capacity to work effectively under pressure, maintaining composure during high‑volume periods.
• Technical Proficiency: Comfortable using computers, email, messaging platforms, and customer‑relationship management (CRM) tools.
• Remote Work Discipline: Self‑motivated, reliable, and capable of maintaining productivity in a virtual environment.
• Professionalism: Ability to remain solution‑oriented and courteous when addressing challenging or time‑sensitive situations.

Preferred Qualifications

• Prior experience in a bilingual customer service, administrative support, or reception role.
• Experience working in a Portuguese/English environment, especially within the hospitality or service industry.
• Familiarity with CRM systems such as Salesforce, HubSpot, or Zendesk.
• Knowledge of the Massachusetts work calendar and local holidays (useful for scheduling and compliance).

Skills & Competencies

• Communication: Clear articulation, active listening, and the ability to tailor messages to diverse audiences.
• Problem‑Solving: Analytical thinking, resourcefulness, and a proactive approach to resolving customer issues.
• Time Management: Prioritization, deadline adherence, and efficient task execution.
• Collaboration: Team orientation, cross‑functional coordination, and constructive feedback sharing.
• Adaptability: Flexibility to adjust to evolving processes, technologies, and customer expectations.
• Technology Savvy: Comfortable learning new software, troubleshooting basic technical problems, and leveraging digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Bilingual Customer Service Representative, you will:

• Gain exposure to our global operations, learning how diverse markets shape our service strategies.
• Participate in ongoing training programs covering advanced customer engagement, conflict resolution, and product knowledge.
• Access mentorship from senior leaders who will guide your professional development and help you identify career pathways within the organization.
• Earn certifications in CRM platforms, language proficiency, and customer experience best practices.
• Be considered for internal mobility into roles such as Customer Success Manager, Operations Analyst, or Product Support Specialist.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, transparency, and innovation. Our remote‑first model means:

• Flexible work hours that align with the 8:30 AM – 4:30 PM Eastern Time schedule, ensuring you can balance personal commitments.
• Regular virtual team huddles, town‑hall meetings, and informal coffee chats to foster connection across time zones.
• A collaborative workspace powered by modern communication tools—Slack, Zoom, Microsoft Teams—allowing instant collaboration.
• Access to a digital library of resources, including industry reports, language learning modules, and professional development courses.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for bilingual customer service roles.
• Performance‑based bonuses tied to customer satisfaction metrics and individual KPIs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays aligned with the Massachusetts work calendar.
• Professional development stipend for courses, certifications, and conferences.
• Wellness initiatives such as virtual fitness classes, mental health resources, and ergonomic support.

Application Process

Ready to join brighthush? Follow these simple steps:

• Initial Screening: Qualified candidates will receive a brief call to discuss experience, availability, and fit.
• Interview: Successful applicants will participate in a structured interview with our hiring team, covering technical skills, situational scenarios, and cultural fit.
• Assessment: You may be asked to complete a short language proficiency test or role‑play exercise to demonstrate your communication skills.
• Offer: Upon selection, we’ll extend a formal offer detailing compensation, benefits, and onboarding timelines.

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds, identities, and experiences, and we do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

Apply Today

Take the next step in your career and become a vital part of brighthush’s global customer success team. Click the link below to submit your application and start your journey with us.