Senior Strategic Customer Success Manager – Champion of High‑Value Account Growth & C‑Level Relationship Excellence at brighthush

About brighthush

brighthush is a pioneering technology partner that empowers organizations worldwide to unlock the full potential of their digital workforce. By delivering cutting‑edge learning platforms, data‑driven insights, and industry‑leading expertise, we help companies accelerate innovation in AI, cloud, cybersecurity, software development, and machine learning. Our mission is simple yet powerful: to accelerate the technology skills and capabilities of today’s tech workforce. With thousands of customers—from Fortune 500 enterprises to government agencies and individual professionals—trusting us to deliver measurable business value, we are poised for rapid growth and are looking for passionate, high‑impact professionals to join our team.

Why brighthush?

• Mission‑Driven Culture – Every day we work toward a purpose: democratizing technology skills and driving real business outcomes.
• Diversity & Belonging – We celebrate unique perspectives and foster an inclusive environment where all voices are heard.
• Learning & Development – As lifelong learners, we provide continuous training, mentorship, and career‑growth pathways.
• Hybrid Flexibility – Enjoy the best of both worlds: remote work on Mondays and Fridays, and collaborative in‑office sessions Tuesday‑Thursday at our Westlake, Texas hub.
• Competitive Compensation & Perks – Attractive salary, comprehensive medical coverage, unlimited PTO, wellness reimbursements, subscription benefits, professional development funds, and more.

Position Overview

As a Senior Strategic Customer Success Manager at brighthush, you will own the entire customer lifecycle for a portfolio of high‑value strategic accounts. From seamless onboarding and rapid adoption to proactive renewal and expansion, you will be the trusted advisor that customers rely on to achieve their business objectives. Your success will be measured by customer health scores, renewal rates, upsell revenue, and the depth of relationships you cultivate with C‑level stakeholders.

Key Responsibilities

• Customer Lifecycle Ownership – Lead the end‑to‑end journey: onboarding, adoption, health monitoring, renewal, and expansion.
• Strategic Planning & Execution – Collaborate with Sales, Product, and Support to design customized success plans that align with each customer’s goals.
• Relationship Building – Develop deep, trusted relationships with C‑suite executives and key decision makers; become the go‑to advocate for their success.
• Health & Adoption Analytics – Leverage Gainsight, Salesforce, and internal dashboards to track usage, engagement, and health metrics; proactively address risks.
• Renewal & Expansion Champion – Own the renewal process, ensuring frictionless negotiations and positioning opportunities for upsell and cross‑sell.
• Thought Leadership & Training – Conduct business reviews, workshops, webinars, and product demos that reinforce value and drive adoption.
• Process Improvement – Identify gaps in the customer success workflow and implement best practices to increase efficiency and impact.
• Collaboration & Communication – Work closely with Account Executives, Customer Support, and Product teams to share insights, flag issues, and align on strategy.
• Travel & On‑Site Engagement – Travel up to 50% of the time to meet customers, attend industry events, and support on‑site engagements.

Essential Qualifications

• 3–5 years of progressive experience in Customer Success, Account Management, or a related field within a SaaS or EdTech environment.
• Proven track record of managing strategic accounts, driving adoption, and achieving high renewal and expansion rates.
• Deep familiarity with Gainsight, Salesforce, and other customer success platforms.
• Strong technical acumen: ability to understand and explain development and IT solutions, and to troubleshoot basic technical inquiries.
• Exceptional communication skills—capable of engaging C‑level executives, translating technical concepts into business value, and delivering compelling presentations.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, entrepreneurial environment.
• Strong analytical mindset: ability to interpret data, identify trends, and recommend actionable insights.
• Experience in workforce development, skills‑based learning, or EdTech is highly desirable.
• Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent professional experience).

Preferred Qualifications

• Experience with Gainsight and Salesforce at a senior level.
• Background in implementing new processes and driving continuous improvement within Customer Success.
• Knowledge of SaaS licensing, training delivery, and business cycle management.
• Prior exposure to the technology skills marketplace and the challenges of upskilling in AI, cloud, and cybersecurity.
• Strong network within the tech community and ability to leverage industry contacts for customer success.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Management & Influence
• Data‑Driven Decision Making
• Problem Solving & Critical Thinking
• Project Management & Prioritization
• Presentation & Public Speaking
• Collaboration & Teamwork
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Senior Strategic CSM, you will:

• Progress to a Director of Customer Success role, overseeing a team of CSMs and shaping the global success strategy.
• Lead cross‑functional initiatives that influence product roadmap, marketing, and sales.
• Participate in executive‑level mentorship programs and industry conferences.
• Access a robust learning platform that includes certifications, workshops, and peer‑learning circles.
• Benefit from a culture that rewards innovation, experimentation, and continuous improvement.

Work Environment & Culture at brighthush

Our hybrid model blends the best of remote flexibility with in‑person collaboration. You will spend Tuesdays through Thursdays at our Westlake, Texas office, engaging with teammates, attending strategy sessions, and building relationships with customers on site. Mondays and Fridays offer remote work, giving you the freedom to balance personal commitments while staying connected through digital collaboration tools.

We foster a culture of trust, autonomy, and accountability. Every team member is empowered to take ownership, experiment, and learn from failures. Our leadership team is approachable, and we celebrate achievements—both big and small—through regular recognition programs.

Compensation & Benefits

While specific salary ranges are confidential, we offer a competitive base salary commensurate with experience, complemented by a performance‑based bonus structure. Additional benefits include:

• Comprehensive medical, dental, and vision coverage
• Unlimited paid time off (PTO) and Summer Fridays
• Wellness reimbursements and mental health support
• Professional development stipend and tuition reimbursement
• Technology stipend for home office setup
• Company‑wide subscription to industry‑leading learning platforms
• Retirement savings plan with company match
• Employee referral bonus program

How to Apply

Ready to make a tangible impact on the success of our customers and grow your career at a forward‑thinking organization? Submit your application through the brighthush careers portal or click the link below to apply directly:

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories in accordance with EEOC guidelines and local laws.

Join brighthush and Shape the Future of Technology Skills

As a Senior Strategic Customer Success Manager, you will be at the forefront of driving customer success, influencing product strategy, and shaping the future of technology education. If you thrive in a dynamic, mission‑driven environment and are ready to build lasting relationships with C‑suite leaders, we want to hear from you. Apply today and become a pivotal part of brighthush’s growth story.