Dynamic Bilingual Customer Success Associate – Spanish & English – Driving Success in EMEA Higher Education & Vocational Sectors

About brighthush

At brighthush, we are on a mission to transform the way people learn, grow, and thrive. Our cutting‑edge learning platform empowers educators, students, and professionals across the globe to unlock their full potential. By blending intuitive technology with a deep understanding of educational ecosystems, we help institutions deliver engaging, personalized learning experiences that drive measurable outcomes.

Our culture is built on curiosity, collaboration, and a relentless focus on impact. We celebrate diversity, champion continuous learning, and give every team member the tools and autonomy to innovate. Whether you’re a seasoned educator, a tech enthusiast, or a customer‑centric professional, you’ll find a place at brighthush where your ideas matter and your career can flourish.

Position Overview

We’re looking for a Customer Success Associate (CSA) who is fluent in Spanish and English to join our vibrant Customer Success team. In this role, you will manage a portfolio of Tier‑3 medium‑sized accounts across Central and Southern Europe, the Middle East, and Africa (EMEA). Your focus will be on the Higher Education and Vocational Education sectors, where you’ll help institutions unlock the full value of our learning solutions.

As a CSA, you’ll be the trusted partner for our customers, ensuring they achieve their desired outcomes, driving adoption, and identifying opportunities for growth. You’ll collaborate closely with Customer Success Managers (CSMs), Sales, and Product teams to create a seamless experience that keeps our customers engaged and successful.

Key Responsibilities

• Build & nurture relationships – Develop deep, lasting connections with key stakeholders at each institution, understanding their goals and challenges.
• Strategic account management – Own a direct book of business, focusing on Tier‑3 accounts, and proactively manage the customer journey from onboarding to renewal.
• Drive adoption & value realization – Champion the use of brighthush’s learning platform, ensuring customers see tangible benefits and ROI.
• Revenue & growth enablement – Identify upsell and cross‑sell opportunities, working with Sales to expand the customer footprint.
• Customer advocacy – Serve as the voice of the customer, gathering feedback and translating it into actionable insights for Product and Engineering.
• Cross‑functional collaboration – Partner with CSMs, Renewals, and Support to resolve escalations, share best practices, and drive continuous improvement.
• Data & reporting – Maintain accurate records in Salesforce and Gainsight, generate insights, and contribute to the EMEA playbook.
• Digital enablement – Create one‑to‑many communications, FAQs, and response templates that streamline support and enhance customer experience.
• Strategic initiatives – Participate in cross‑functional projects that align with brighthush’s broader goals, such as regional market expansion or product launches.

Essential Qualifications

• Fluency in Spanish and English (written and verbal) – essential for managing relationships across the region.
• Experience working European hours – ability to coordinate across multiple time zones.
• Passion for education and technology – a proven track record of leveraging tech to solve learning challenges.
• Strong communication skills – clear, concise, and adaptable tone for all organizational levels.
• Proficiency with CRM systems (Salesforce preferred) and project management tools – ability to design workflows that boost efficiency.
• Excellent prioritization & multitasking – thrive under pressure in a fast‑paced environment.
• Experience with brighthush products (e.g., brighthush LMS) is a plus.

Preferred Qualifications

• Prior experience in customer success or account management within the education sector.
• Knowledge of Higher Education and Vocational Education ecosystems in EMEA.
• Experience with customer advocacy programs and product feedback loops.
• Background in data analysis – ability to derive insights from usage metrics.
• Experience working in a remote or hybrid environment with distributed teams.

Skills & Competencies

• Customer‑centric mindset – always put the customer’s success first.
• Strategic thinking – see the big picture while managing day‑to‑day tasks.
• Problem‑solving – identify roadblocks and craft creative solutions.
• Collaboration – work seamlessly with cross‑functional teams.
• Adaptability – thrive in a dynamic, evolving environment.
• Data‑driven decision making – use metrics to guide actions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a CSA, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior Customer Success leaders.
• Cross‑functional projects that broaden your skill set.
• Clear career pathways – from CSA to Senior CSA, Customer Success Manager, and beyond.
• Tuition reimbursement and professional development resources.

Work Environment & Company Culture

Our culture is defined by:

• Inclusivity & belonging – every voice is heard and valued.
• Open communication channels – transparency at all levels.
• Flexible work arrangements – remote, hybrid, or in‑office options based on role and location.
• Regular team building & wellness activities – from virtual coffee chats to in‑person retreats.
• A focus on work‑life balance – generous time off and “Dim the Lights” recharge periods.

Compensation & Benefits

While specific packages vary by country, you can expect:

• Competitive base salary plus performance‑based incentives.
• Participation in brighthush’s ownership program – share in the company’s success.
• Comprehensive health & wellness benefits – medical, dental, vision, and mental health support.
• Generous paid time off and local holidays.
• Access to the latest technology and tools to excel in your role.
• Recognition through the Motivosity employee recognition program.
• Ongoing learning resources – courses, conferences, and certifications.

How to Apply

If you’re ready to make a tangible impact on the future of education, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can thrive at brighthush.

Closing Statement

Join brighthush and become part of a team that’s redefining learning on a global scale. Your bilingual skills, customer‑centric mindset, and passion for education will help us empower institutions across EMEA to achieve their most ambitious goals. Apply today and help shape the future of learning with brighthush.