Senior Technical Account Manager – Customer Success & AI Enablement Lead for EMEA at brighthush

About brighthush

At brighthush, we’re redefining the future of work by building the world’s first truly converged AI‑powered workspace. Our platform unifies tasks, documents, chat, calendar, and enterprise search into a single, intelligent ecosystem that adapts to the way teams collaborate today and tomorrow. As an AI‑native company, every member of our team lives and breathes artificial intelligence—leveraging it daily, experimenting with it, and championing its transformative potential across industries.

Our mission is simple: empower organizations to work smarter, faster, and more creatively by turning data into insight, insight into action, and action into measurable business impact. Whether you’re a startup scaling rapidly or a Fortune 500 enterprise modernizing legacy processes, brighthush delivers the tools, the intelligence, and the support you need to thrive in a hyper‑connected world.

Why Join brighthush?

When you become part of brighthush, you’ll experience:

• Cutting‑Edge Innovation – Work with the latest generative AI, automation frameworks, and data‑driven insights that shape the next generation of productivity tools.
• Global Impact – Serve a diverse portfolio of customers across EMEA, driving adoption and transformation in real‑world business scenarios.
• Career Growth – Accelerate your professional trajectory with mentorship, continuous learning, and the opportunity to lead high‑visibility initiatives.
• Inclusive Culture – Thrive in a collaborative, transparent, and supportive environment that values diversity, equity, and belonging.
• Competitive Compensation – Receive a comprehensive package that rewards performance, creativity, and dedication.

Role Overview

The Senior Technical Account Manager – Customer Success & AI Enablement Lead is a strategic, customer‑centric role that blends deep technical expertise with consultative relationship management. You will serve as the primary technical partner for a portfolio of high‑value EMEA accounts, guiding them from onboarding through ongoing adoption, optimization, and expansion. Your influence will shape the customer journey, drive measurable business outcomes, and inform product strategy at brighthush.

Key Responsibilities

• Customer Enablement & Onboarding
  • Lead or support end‑to‑end onboarding of new teams, translating discovery insights into scalable brighthush solutions.
  • Design and implement workflows, templates, hierarchies, and automations that align with each customer’s unique processes.
  • Champion best practices in system governance, change management, and data hygiene to ensure sustainable success.
• Account Health & Engagement
  • Monitor seat utilization, adoption trends, and stakeholder engagement to maintain a healthy account score.
  • Develop and execute adoption plans, quarterly business reviews, and health check‑ins that reinforce value and uncover upsell opportunities.
  • Identify risks early, collaborate with account teams to craft recovery plans, and drive continuous improvement.
• Process Optimization & Solution Design
  • Conduct Intake → Execution → Reporting (IER) cycles for critical workflows, mapping current‑state to future‑state solutions.
  • Collaborate with customers to identify friction points, streamline processes, and deliver tangible efficiency gains.
  • Create reusable workflow templates that can be scaled across teams and regions.
• AI Enablement & Agent Deployment
  • Drive adoption of brighthush AI, building custom workflow agents tailored to specific use cases.
  • Partner with customers to define AI automations that align with key performance indicators.
  • Provide technical training on prompt design, agent architecture, and scaling best practices.
  • Track and report AI usage, credit consumption, and ROI against plan commitments.
• Customer Success & Expansion
  • Translate adoption data into business value narratives that resonate with executive stakeholders.
  • Generate qualified leads through data‑driven insights and AI usage analysis.
  • Coordinate cross‑functional alignment to position renewals, expansions, and AI upsells.
• Cross‑Functional Collaboration
  • Act as the voice of the customer, translating business objectives into actionable insights for Product, Engineering, and Support.
  • Partner with account teams to ensure seamless delivery and success outcomes.

Core Skills & Competencies

• Technical Acumen – Deep understanding of the brighthush platform, automation logic, integrations, and AI agent functionality. Ability to translate business needs into technical solutions.
• AI Expertise – Familiarity with generative AI concepts, prompt engineering, and automation frameworks. Skilled at scoping AI use cases and consumption plans.
• Consultative Discovery – Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into brighthush.
• Project & Program Management – Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
• Data & Reporting – Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
• Customer Engagement – Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.
• Account Ownership – Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
• Collaboration & Influence – Works cross‑functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.

Essential Qualifications

• 5+ years of experience in customer success, technical account management, or solutions engineering, preferably in SaaS or enterprise software.
• Proven track record of driving adoption, expansion, and measurable business outcomes for high‑value accounts.
• Strong technical background with experience in workflow automation, API integrations, and AI/ML concepts.
• Excellent communication, presentation, and stakeholder management skills.
• Fluency in English; additional EMEA languages (e.g., German, French, Spanish) are a plus.
• Experience working in a fast‑paced, high‑growth environment.

Preferred Qualifications

• Experience with generative AI platforms (e.g., OpenAI, Anthropic, Cohere) and prompt engineering.
• Background in process improvement methodologies (Lean, Six Sigma, or similar).
• Prior experience in a global, distributed team setting.
• Knowledge of the European regulatory landscape (GDPR, data residency, etc.).
• Previous exposure to AI‑enabled workflow agents or chatbot development.

Career Growth & Learning

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Technical Account Manager, you’ll:

• Lead high‑impact initiatives that shape product roadmap and customer experience.
• Mentor junior TAMs and cross‑functional teammates, fostering a culture of continuous improvement.
• Participate in leadership forums, hackathons, and AI research projects that keep you at the forefront of technology.
• Access a robust learning ecosystem, including internal bootcamps, external certifications, and conference sponsorships.

Work Environment & Culture

brighthush thrives on collaboration, curiosity, and a relentless focus on customer value. Our culture is built on:

• Transparency – Open communication channels, regular town halls, and a data‑driven decision‑making process.
• Inclusivity – A diverse workforce that celebrates different perspectives and fosters belonging.
• Flexibility – Remote‑first mindset with flexible hours to accommodate global teams.
• Innovation – Continuous experimentation, rapid prototyping, and a safety net for learning from failure.
• Community – Employee resource groups, volunteer programs, and wellness initiatives that enrich both personal and professional life.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual, team, and company goals.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget, conference attendance, and certification support.
• Wellness programs, mental health resources, and employee assistance programs.

How to Apply

Ready to shape the future of work with brighthush? Submit your application through our careers portal or click the link below:

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Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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