Dynamic Bilingual Customer Support Specialist – Multilingual Service Excellence & Remote Opportunities

About brighthush

At brighthush, we’re redefining the way businesses connect with their customers. As a global leader in customer experience solutions, we empower brands to deliver seamless, personalized support across every touchpoint. Our mission is simple: to light up every customer interaction with clarity, empathy, and efficiency. Whether you’re a seasoned professional or a passionate newcomer, brighthush offers a vibrant, inclusive environment where your voice matters and your growth is our priority.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your home or any location that inspires you—Cebu City is just one of many hubs we support.
• Impactful Work: Every interaction you handle shapes the experience of thousands of customers worldwide.
• Career Growth: Structured learning paths, mentorship programs, and cross‑functional projects accelerate your professional trajectory.
• Diverse Culture: A multicultural team that celebrates differences, fosters collaboration, and champions innovation.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Position Overview

We are seeking a highly motivated Bilingual Customer Support Specialist fluent in English and a second language (Spanish, Tagalog, Mandarin, or French) to join our dynamic support team. In this role, you will be the frontline advocate for our global clientele, ensuring every query is resolved with professionalism, empathy, and speed.

Key Responsibilities

• Deliver timely, accurate assistance to customers via phone, email, and live chat in both English and the target language.
• Resolve inquiries, concerns, and issues promptly, maintaining a high first‑contact resolution rate.
• Assist with order processing, product inquiries, billing questions, and general account maintenance.
• Collaborate with cross‑functional teams—Product, Sales, and Technical Support—to escalated complex issues and provide comprehensive solutions.
• Maintain an in‑depth understanding of our product suite, updates, and industry trends to answer questions confidently.
• Contribute to continuous improvement initiatives by identifying process gaps, suggesting enhancements, and participating in pilot projects.
• Adhere to quality standards, including call monitoring, ticket accuracy, and customer satisfaction metrics.
• Participate in regular training sessions, role‑play exercises, and knowledge‑sharing workshops.

Essential Qualifications

• Fluency in English and a second language (written and spoken) with a proven track record of professional communication.
• Minimum of 2 years’ experience in customer service, technical support, or a related field.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent interpersonal and communication skills, with a customer‑centric mindset.
• Proficiency with CRM systems (e.g., Zendesk, Freshdesk) and collaboration tools (Slack, Teams).
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Flexibility to work non‑traditional hours, including evenings, weekends, and holidays, as required by our global schedule.

Preferred Qualifications

• Experience working in a remote or distributed team environment.
• Knowledge of e‑commerce platforms (Shopify, Magento) and payment processing systems.
• Technical aptitude for troubleshooting basic software and hardware issues.
• Previous exposure to quality assurance or process improvement projects.
• Certifications in customer service, linguistics, or related fields.

Core Competencies & Skills

• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new tools and processes.
• Collaboration: Works seamlessly with cross‑functional teams to achieve shared goals.
• Analytical Thinking: Uses data and metrics to drive decisions and improve service quality.
• Customer‑First Attitude: Prioritizes customer satisfaction and advocates for the end‑user.
• Continuous Learning: Seeks opportunities for personal and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the industry. As a Bilingual Customer Support Specialist, you will have access to:

• Mentorship Programs: Pairing with senior support leaders to gain insights and accelerate skill development.
• Skill‑Building Workshops: Regular training on product updates, soft skills, and advanced troubleshooting.
• Cross‑Departmental Projects: Opportunities to collaborate on product launches, UX research, and customer journey mapping.
• Leadership Pathways: Clear progression from Specialist to Team Lead, Manager, and beyond.
• Global Exposure: Work with customers and teams across multiple time zones, enhancing cultural competence.

Work Environment & Culture at brighthush

Our culture is built on transparency, respect, and a shared commitment to excellence. We celebrate diversity, encourage open dialogue, and foster an environment where every team member can bring their authentic self to work. Remote work is supported by robust collaboration tools, regular virtual town halls, and a strong sense of community.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers:

• Competitive base salary aligned with market standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance (where applicable).
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and virtual fitness classes.
• Flexible work hours and the ability to work from any location.

How to Apply

Ready to make a difference? Submit your resume and a brief cover letter highlighting your bilingual experience and customer‑service achievements. We’re excited to learn how you’ll bring your unique perspective to the brighthush team.

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