Dynamic Bilingual English‑Spanish Customer Service Agent – Remote, Full‑Time, Florida – Elevate Your Career with brighthush’s Premier Support Team

About brighthush and the Opportunity

brighthush is a trailblazing customer experience powerhouse that partners with leading technology, finance, and healthcare organizations to deliver world‑class support solutions. Our mission is simple yet powerful: to transform every customer interaction into a memorable, brand‑enhancing experience. With a culture rooted in innovation, collaboration, and continuous learning, brighthush empowers its people to thrive in a fast‑moving, customer‑centric environment.

We are expanding our remote support footprint in Florida and are looking for a passionate, bilingual Customer Service Agent to become an integral part of our high‑performing team. As a key member of brighthush, you will be the first point of contact for our clients’ customers, ensuring every interaction reflects our commitment to excellence.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls in both English and Spanish, providing clear, courteous, and accurate information to customers and clients.
• Appointment Coordination: Schedule, confirm, and reschedule appointments across multiple time zones, ensuring all parties have the necessary details and resources.
• Data Management: Accurately document all customer interactions, service requests, and follow‑ups in our CRM system, maintaining data integrity and confidentiality.
• Issue Resolution: Identify and resolve customer concerns, escalating complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Process Improvement: Provide feedback on workflow efficiencies and contribute to the continuous improvement of support processes.
• Team Collaboration: Work closely with cross‑functional teams—sales, technical support, and operations—to ensure a unified approach to customer service.
• Weekend Availability: Participate in scheduled weekend shifts as part of a rotating roster to support our clients’ global operations.

Essential Qualifications

• Fluency in both English and Spanish, with strong verbal and written communication skills in each language.
• Intermediate to advanced computer proficiency, including experience with CRM platforms, Microsoft Office Suite, and basic troubleshooting of common software issues.
• Excellent multitasking abilities, with a proven track record of managing multiple priorities in a fast‑paced environment.
• High level of attention to detail, ensuring accuracy in data entry and documentation.
• Empathy and a customer‑first mindset, consistently delivering a positive experience even in challenging situations.
• Availability to work weekends as part of a rotating schedule.
• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.

Preferred Qualifications

• Prior experience in a customer service or call center role, especially within the technology or information services industry.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk) or help desk software.
• Knowledge of basic IT concepts, such as operating systems, networking, and common software applications.
• Experience working in a remote or distributed team environment.
• Additional language skills beyond English and Spanish.

Skills & Competencies

• Communication: Ability to convey complex information clearly and concisely in both languages.
• Problem‑Solving: Quick analytical thinking to diagnose issues and recommend effective solutions.
• Time Management: Efficiently prioritize tasks and meet deadlines in a dynamic setting.
• Adaptability: Thrive in a constantly evolving environment, embracing new tools and processes.
• Team Player: Collaborate effectively with colleagues across departments and time zones.
• Customer‑Centric Attitude: Demonstrate genuine care for customer satisfaction and brand reputation.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our collective success. As a Customer Service Agent, you will have access to a wealth of professional development resources, including:

• Structured onboarding program with mentorship from seasoned agents.
• Regular training sessions on product knowledge, customer engagement techniques, and industry best practices.
• Opportunities to cross‑train in related roles such as technical support, sales, or project coordination.
• Clear career pathways to supervisory, team lead, or specialist positions within the customer experience division.
• Annual performance reviews that align personal goals with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush cultivates a vibrant, inclusive culture that values diversity, creativity, and work‑life balance. Key highlights include:

• Remote Flexibility: Work from the comfort of your home in Florida while staying connected through collaborative tools.
• Inclusive Community: Celebrate diverse perspectives and foster an environment where every voice is heard.
• Employee Recognition: Regular shout‑outs, awards, and team celebrations to acknowledge outstanding contributions.
• Wellness Initiatives: Access to virtual fitness classes, mental health resources, and wellness stipends.
• Commitment to continuous improvement, encouraging employees to propose ideas that shape the future of customer experience.

Compensation & Benefits

We offer a competitive salary range of USD 34,320 – 35,360 per year, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance options for you and your dependents.
• 401(k) retirement plan with company match.
• Employee assistance program (EAP) for confidential counseling and support.
• Professional development budget to attend conferences, workshops, or online courses.
• Flexible work schedule and remote work stipend to support home office setup.

How to Apply

If you are a motivated, bilingual professional ready to make a difference in a dynamic, customer‑centric organization, we encourage you to apply today. Join brighthush and become part of a team that values innovation, collaboration, and personal growth.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.