Senior Impact Manager – Customer Success & Program Adoption Champion – Driving Global Healthcare Innovation at brighthush

About brighthush

brighthush is a pioneering force in the healthcare and life‑sciences arena, dedicated to reshaping how patients, clinicians, and caregivers acquire and master lifesaving skills. With a clear mission to elevate resuscitation training and education worldwide, brighthush fuses cutting‑edge technology, evidence‑based curricula, and an unwavering passion for saving lives. Our collaborative culture, data‑driven mindset, and relentless commitment to continuous improvement make us the top choice for professionals who want to create tangible, measurable impact on patient outcomes and the future of healthcare delivery.

Position Overview

As a Senior Impact Manager – Customer Success & Program Adoption Champion at brighthush, you will be the linchpin that connects our customers with the innovative solutions we deliver. You will own the end‑to‑end customer journey, ensuring that each account not only achieves its adoption goals but also realizes measurable business value. This role is ideal for a seasoned sales and account management professional who thrives in a fast‑paced, mission‑driven environment and is eager to drive growth, build lasting relationships, and champion customer success at scale.

Key Responsibilities

• Customer Account Leadership: Own a portfolio of high‑value accounts, serving as the primary point of contact for strategic decision‑makers and operational stakeholders.
• Program Adoption & Enablement: Design and execute adoption roadmaps that accelerate the uptake of brighthush’s training platforms, ensuring customers achieve their desired outcomes.
• Revenue & Growth Management: Drive upsell, cross‑sell, and renewal initiatives to meet or exceed quarterly and annual sales targets.
• Data‑Driven Insight: Leverage analytics to monitor adoption metrics, identify trends, and provide actionable insights to both customers and internal product teams.
• Stakeholder Collaboration: Partner with Sales, Product, Marketing, and Customer Support to align on customer needs, feature requests, and success stories.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client events, positioning the company as a thought leader in resuscitation education.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion best practices across the customer success organization.

Essential Qualifications

• Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or a related field (or equivalent professional experience).
• Minimum of 5 years of progressive experience in field sales, account management, or customer success within the healthcare or life‑sciences industry.
• Proven track record of managing complex customer relationships and achieving revenue targets.
• Valid driver’s license and ability to travel as needed (up to 30% of the time).
• Physical ability to lift up to 70 lbs, ensuring readiness for on‑site client engagements.
• Strong communication skills in English, both written and verbal.

Preferred Qualifications

• Experience with medical device or digital health platforms, particularly in training or simulation solutions.
• Familiarity with healthcare reimbursement models, credentialing, and regulatory compliance.
• Advanced proficiency in CRM systems (e.g., brighthush) and data analytics tools.
• Demonstrated ability to lead cross‑functional teams and influence senior leadership.
• Prior experience in a startup or high‑growth environment, adapting quickly to change.

Key Skills & Competencies

• Strategic Thinking: Ability to translate customer goals into actionable adoption plans.
• Relationship Building: Skilled at building trust with C‑suite executives, clinical leaders, and operational managers.
• Analytical Acumen: Comfortable working with data to drive decisions and measure success.
• Project Management: Strong organizational skills to manage multiple accounts and initiatives simultaneously.
• Adaptability: Thrive in a dynamic environment, pivoting priorities as market needs evolve.
• Collaboration: Work seamlessly with cross‑functional teams to deliver integrated solutions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Senior Impact Manager, you will have the opportunity to:

• Progress into leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead strategic initiatives that shape product development and market positioning.
• Mentor junior team members, fostering a culture of continuous learning and high performance.
• Participate in industry panels, contributing to thought leadership and brand visibility.
• Access to ongoing professional development, including certifications in sales, account management, and healthcare technology.

Work Environment & Culture

brighthush embraces a hybrid work model that balances remote flexibility with in‑office collaboration. Whether you’re based in the United States, Oklahoma City, Austin, or San Antonio, you’ll enjoy:

• Fully remote work options with a robust virtual collaboration toolkit.
• Quarterly in‑person retreats to strengthen team bonds and align on strategic priorities.
• A culture that values diversity, equity, and inclusion, ensuring every voice is heard.
• Transparent communication from leadership, fostering a sense of ownership and purpose.
• Employee resource groups that support professional growth and community building.

Compensation & Benefits

Base Salary: USD 100,000 – 105,000 per year (commensurate with experience). Performance Bonus: Competitive variable component tied to individual and company performance. Equity: Potential for stock options as part of the long‑term incentive plan. Benefits:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance for you and your dependents.
• Tuition reimbursement for relevant courses and certifications.
• Wellness programs, including mental health resources and fitness stipends.
• Retirement plan and life insurance options.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how lifesaving skills are taught and practiced. Your work will directly influence patient outcomes, improve clinical workflows, and drive measurable value for our customers. We celebrate innovation, encourage bold ideas, and reward results. If you’re ready to take your career to the next level while making a real difference in healthcare, brighthush is the place for you.

Ready to Make an Impact?

If you are a strategic, customer‑centric professional with a passion for healthcare innovation, we invite you to apply today. Join brighthush and help us shape the future of resuscitation training and patient care worldwide.