Dynamic Bilingual Spanish‑English Customer Service Representative – Insurance Claims & Member Support Specialist – Fully Remote, Texas – Join brighthush

Welcome to brighthush – Where Service Meets Innovation

At brighthush, we’ve spent more than thirty years redefining what it means to protect people and businesses in Texas and beyond. Our legacy is built on a simple, powerful promise: to safeguard what matters most while delivering service that feels personal, proactive, and truly human. From our early days as a local insurer to today’s nationwide footprint, we’ve stayed true to our core values of transparency, collaboration, and continuous learning. When you join brighthush, you’re not just taking a job—you’re becoming part of a community that thrives on shared purpose and collective impact.

Why This Role Is a Game‑Changer for Your Career

As a Bilingual Spanish‑English Customer Service Representative, you’ll be the first line of advocacy for our diverse member base. You’ll handle inquiries, resolve issues, and recommend solutions that keep our members safe, satisfied, and connected. In a role that blends empathy with analytical thinking, you’ll help shape the future of insurance service while enjoying the flexibility of a fully remote position. At brighthush, we value innovation, inclusivity, and continuous learning—qualities that will empower you to thrive both personally and professionally.

Role Overview

In this position, you will serve as the first point of contact for members seeking assistance with policy questions, claims, and account management. Your responsibilities will span from troubleshooting day‑to‑day issues to identifying opportunities for policy enhancements, all while maintaining the highest standards of compliance and customer satisfaction.

Key Responsibilities – What You’ll Do Every Day

• First‑Line Support: Serve as the initial point of contact for inbound calls, emails, and chat inquiries from members seeking assistance with policy questions, claims, and account management.
• Issue Diagnosis & Resolution: Accurately assess member needs, guide them through the claims process or policy adjustments, and ensure a seamless experience that reflects brighthush’s commitment to excellence.
• Product Advocacy: Identify opportunities to enhance member coverage by suggesting relevant add‑ons or policy upgrades that align with their unique circumstances.
• Data Stewardship: Log every interaction in our CRM system with meticulous detail, ensuring data integrity and compliance with regulatory standards.
• Cross‑Functional Collaboration: Partner with underwriting, claims, billing, and product teams to resolve complex cases and continuously improve service workflows.
• Quality & Compliance: Meet or exceed performance metrics such as average call resolution time, customer satisfaction scores, and audit findings.
• Continuous Improvement: Provide actionable feedback on processes, tools, and member experiences to help shape future initiatives and elevate service quality.

Essential Qualifications – What We Expect

• Education: High school diploma or GED. A bachelor’s degree is a plus.
• Experience: Prior customer service experience, preferably in a call center or insurance environment.
• Bilingual Proficiency: Fluency in English and Spanish, both written and spoken.
• Location: Must reside in Texas and be eligible to work remotely from within the state.
• Background: Ability to pass a standard background check and drug screening.
• Technical Setup: Dedicated quiet workspace with reliable Ethernet connection and minimum internet speeds as specified by brighthush.

Preferred Qualifications – Bonus Points

• Experience with auto, home, or renters insurance products.
• Familiarity with CRM platforms (e.g., Salesforce) and call‑routing software.
• Knowledge of Texas state insurance regulations and compliance requirements.
• Previous remote work experience with strong self‑management skills.
• Certification in customer service or related fields (e.g., Certified Customer Experience Professional).

Core Skills & Competencies – The DNA of Success

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Problem‑Solving: Ability to analyze issues quickly and propose effective solutions.
• Attention to Detail: Accurate data entry and adherence to compliance protocols.
• Time Management: Efficiently juggle multiple calls and tasks while maintaining high service quality.
• Team Collaboration: Willingness to share insights and support peers in a virtual environment.
• Adaptability: Comfortable with evolving processes, new technology, and changing member needs.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Development Opportunities – Your Path Forward

At brighthush, we believe that every employee has the potential to grow. As a Bilingual Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and advanced customer service techniques.
• Mentorship from senior team members and leaders committed to your professional development.
• Internal career pathways, including opportunities to transition into claims, underwriting, product management, or leadership roles.
• Regular performance reviews with clear metrics and actionable feedback to help you advance.
• Access to a digital learning platform featuring courses on insurance fundamentals, technology tools, and soft‑skill development.
• Leadership development programs for high‑potential employees.
• Cross‑functional project assignments that broaden your skill set and expand your network.

Work Environment and Company Culture – A Remote Community That Feels Close

brighthush thrives on a culture of inclusivity, transparency, and innovation. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual town halls and team check‑ins.
• Monthly “Innovation Fridays” where employees share ideas and celebrate successes.
• Cross‑departmental projects that allow you to collaborate with colleagues across the organization.
• Virtual coffee chats and informal networking sessions that foster camaraderie.
• Annual virtual retreats and team‑building activities that reinforce our shared values.

Compensation, Perks, and Benefits – We Value Your Contribution

We offer a competitive total rewards package designed to support your well‑being, professional growth, and financial security:

• Base Salary: $45,000 – $60,000 annually, commensurate with experience and performance.
• Performance Bonuses: Quarterly incentives tied to individual and team metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans with low employee premiums.
• Retirement Savings: 401(k) plan with company match up to 4% of your salary.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Remote Work Stipend: Monthly allowance to cover home‑office equipment and utilities.
• Professional Development Budget: Annual stipend for courses, certifications, and conferences.
• Wellness Programs: Access to mental health resources, employee assistance programs, and wellness challenges.
• Flexible Schedule: Core hours with the flexibility to manage your workday around personal commitments.

How to Apply – Take the Next Step in Your Career

If you’re ready to bring your bilingual expertise, customer‑service passion, and analytical mindset to a company that values innovation and community, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Our hiring team will review your application promptly and reach out to schedule a conversation.

Join brighthush and become part of a forward‑thinking organization that rewards dedication, fosters growth, and places people at the heart of everything we do.