Dynamic Bilingual Spanish/English Healthcare Customer Success Specialist – Remote 24/7 Support, Patient Experience Champion, and Sales‑Driven Service Excellence Leader

About brighthush

brighthush is a global leader in digital business services, dedicated to transforming the way brands connect with their customers. With a workforce that spans 300 languages and 500,000 professionals worldwide, we blend cutting‑edge technology with a human‑centric approach to deliver exceptional service experiences. Our mission is simple yet powerful: to create brighter, healthier futures for our clients, our employees, and the communities we serve. Whether we’re partnering with healthcare innovators, financial institutions, retail giants, or technology pioneers, we empower them to streamline operations, elevate customer interactions, and drive sustainable growth.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a culture that celebrates diversity, champions continuous learning, and rewards high performance. We believe that every team member has the potential to shape the future of customer experience, and we provide the tools, resources, and support to make that vision a reality.

• Global Impact: Work with leading brands across healthcare, finance, retail, and technology, influencing millions of customers worldwide.
• Remote Flexibility: Operate from the comfort of your home with a fully supported remote work environment.
• Career Growth: Access to structured career paths, mentorship programs, and internal mobility opportunities.
• Inclusive Culture: A workplace that values every voice, promotes equity, and encourages collaboration across all levels.
• Comprehensive Benefits: Health, dental, vision, mental‑health resources, and financial wellness programs designed to support you and your family.

Role Overview

As a Dynamic Bilingual Spanish/English Healthcare Customer Success Specialist, you will be the frontline advocate for our clients, ensuring that every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Responding to inbound and outbound customer inquiries via phone, email, chat, and social media platforms.
• Resolving complex issues related to healthcare services, billing, coverage, and policy details.
• De‑escalating tense situations with calm, clear communication and a solution‑oriented mindset.
• Processing payments, refunds, and adjustments while maintaining strict compliance with privacy regulations.
• Documenting all interactions in our CRM system for audit and reporting purposes.
• Providing constructive feedback on recurring issues to help refine processes and improve customer satisfaction.
• Meeting or exceeding defined sales and service metrics, including first‑contact resolution and customer satisfaction scores.
• Collaborating with cross‑functional teams—billing, technical support, and compliance—to resolve escalated cases.
• Participating in ongoing training sessions to stay current on product updates, industry regulations, and best practices.
• Actively contributing to the continuous improvement of support workflows and knowledge base content.
• Maintaining a high level of professionalism and brand consistency across all communication channels.

Essential Qualifications

We’re looking for individuals who bring passion, resilience, and a bilingual skill set to the table. The following qualifications are mandatory:

• Bilingual proficiency in Spanish and English (both written and spoken).
• Minimum of 6 months of customer service experience in a call‑center or similar environment.
• At least 18 years of age and a high‑school diploma or GED.
• Typing speed of 25 words per minute or higher.
• Comfortable using desktop computer systems and Windows operating systems.
• Ability to work independently while maintaining high levels of accuracy and accountability.
• Strong composure under pressure and the ability to remain objective during challenging interactions.
• Basic sales experience (minimum 6 months) with a track record of meeting or exceeding sales targets.

Preferred Qualifications

While not required, the following experience will give you a competitive edge:

• Prior experience in the healthcare industry, including familiarity with insurance terminology and patient privacy regulations.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and call‑center software.
• Knowledge of HIPAA compliance and data security best practices.
• Previous remote work experience with a proven ability to manage time and deliver results autonomously.
• Experience in a bilingual sales or account‑management role.

Core Competencies & Skills

Success at brighthush requires a blend of technical proficiency, interpersonal finesse, and a growth mindset. Key competencies include:

• Process Excellence: Adherence to established procedures while continuously seeking ways to improve efficiency and customer satisfaction.
• Collaboration: Ability to work seamlessly with teammates, supervisors, and support departments to resolve complex issues.
• Communication: Exceptional verbal and written communication skills, active listening, and the capacity to translate technical information into clear, customer‑friendly language.
• Organizational Skills: Strong multitasking abilities, meticulous attention to detail, and the capacity to prioritize tasks effectively.
• Emotional Intelligence: Self‑awareness, empathy, and the ability to manage emotions during high‑stress interactions.
• Open‑Mindedness: Willingness to embrace feedback, adapt to evolving policies, and thrive in a structured schedule that may include varied shifts.
• Critical Thinking: Analytical mindset to quickly assess problems, identify root causes, and devise effective solutions.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on delivering positive outcomes for customers.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured career ladders that allow you to progress from Customer Service Representative to Team Lead, Manager, or specialized roles such as Compliance Analyst or Product Specialist.
• Mentorship programs pairing you with experienced leaders who can guide your growth.
• Access to a wealth of learning resources, including online courses, certifications, and workshops covering customer experience, healthcare regulations, and leadership skills.
• Regular performance reviews and personalized development plans to help you achieve your career goals.
• Opportunities to work on cross‑functional projects that broaden your skill set and expose you to new areas of the business.

Work Environment & Culture

brighthush thrives on a culture of inclusion, innovation, and accountability. Our remote work model is supported by:

• High‑speed, reliable internet requirements (minimum 15 Mbps download/10 Mbps upload, 50 ms latency). Proof of speed is required.
• A dedicated workspace near your router to support a hardwired Ethernet connection.
• Access to a virtual collaboration platform (Slack, Teams) for real‑time communication with teammates.
• Regular virtual team‑building activities, wellness challenges, and recognition programs.
• Flexible scheduling options to accommodate diverse lifestyles while ensuring coverage across all time zones.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics and sales targets.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• Mental‑health resources, including Employee Assistance Programs and unlimited personal time off.
• Retirement savings plan with company match (401(k) or equivalent).
• Life and critical‑care insurance, pet insurance, and flexible spending accounts (FSA).
• Employee discounts on a wide range of products and services.
• Continuous learning stipend to support professional development.

How to Apply

Ready to bring your bilingual expertise and customer‑centric mindset to brighthush? Click the link below to start your application. We’re hiring across multiple states, and the application process is open until positions are filled.

Apply to brighthush Today

We welcome applications from active‑duty service members, veterans, and military families. If you require reasonable accommodation during the application process, please contact us at 877‑877‑3944. We are committed to providing a fair and inclusive hiring experience for all candidates.

Thank you for considering a career with brighthush. We look forward to exploring how your skills and passion can help us create brighter, healthier futures for our clients and communities.