Seasonal Remote Bilingual Customer Service Representative – English & Spanish – Championing Exceptional Support & Technical Assistance for brighthush

About brighthush and the Opportunity

brighthush is a global pioneer in customer experience and technology services, empowering businesses worldwide to deliver world‑class support across multiple channels. With a culture rooted in innovation, diversity, and continuous learning, brighthush is expanding its remote customer service team to meet the growing demand for bilingual support. This seasonal role offers a unique chance to join a dynamic, high‑impact team while working from the comfort of your own home.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the United States with a reliable internet connection.
• Seasonal Engagement: A defined, time‑bound role that offers a clear start and finish, ideal for students, parents, or anyone looking for a temporary yet rewarding experience.
• Impactful Work: Directly influence customer satisfaction and loyalty by providing timely, empathetic support in both English and Spanish.
• Growth & Development: Access to comprehensive training, mentorship, and career pathways within brighthush.
• Inclusive Culture: A workplace that celebrates diversity, equity, and inclusion through employee resource groups and community initiatives.

Key Responsibilities

As a Seasonal Remote Bilingual Customer Service Representative, you will be the first point of contact for customers seeking assistance. Your day‑to‑day duties will include:

• Providing inbound customer support using a structured call flow guide in the customer’s preferred language.
• Diagnosing and resolving basic technical issues related to products and services.
• Accurately tracking, documenting, and retrieving customer information in our secure databases.
• Identifying opportunities to upsell or cross‑sell additional products and services that meet customer needs.
• Delivering an expert customer experience with a positive, solution‑oriented attitude.
• Collaborating with team members and supervisors to continuously improve support processes.
• Adhering to all company policies, quality standards, and compliance requirements.

Essential Qualifications

• Fluency in both English and Spanish (reading, writing, and speaking).
• Minimum of 1 year of customer service experience, preferably in a call center or remote environment.
• High school diploma or GED.
• Strong computer navigation skills and proficiency with Windows PCs.
• Ability to multitask efficiently in a fast‑paced setting.
• Proactive learner eager to adopt new technologies and tools.
• Legally authorized to work in the United States.

Preferred Qualifications

• Experience with CRM or ticketing systems (e.g., Salesforce, Zendesk).
• Knowledge of basic troubleshooting for software or hardware products.
• Previous exposure to bilingual customer support or call center metrics.
• Demonstrated commitment to continuous improvement and quality assurance.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Problem Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting basic technical problems.
• Time Management: Efficiently prioritize tasks and manage call volume while maintaining high quality.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team environment.
• Adaptability: Thrive in a dynamic environment with evolving processes and customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a seasonal team member, you will:

• Receive structured onboarding and ongoing training modules covering product knowledge, customer service best practices, and technical troubleshooting.
• Participate in mentorship programs that pair you with experienced professionals across the organization.
• Gain exposure to cross‑functional teams, including product development, quality assurance, and analytics.
• Build a portfolio of skills that can lead to full‑time roles in customer success, technical support, or account management.
• Access internal job boards and career development resources to explore future opportunities within brighthush.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Key highlights include:

• Remote work infrastructure with 24/7 IT support and secure VPN access.
• Regular virtual team huddles, knowledge sharing sessions, and social events.
• Employee Resource Groups (ERGs) such as Women in Tech, LGBTQ+ Pride, Black Professionals, and more, promoting belonging and professional growth.
• Commitment to sustainability and community service through initiatives like OneEarth Champions and volunteer days.
• Recognition programs celebrating milestones, performance, and community impact.

Compensation, Perks, and Benefits

While the seasonal role offers a competitive hourly rate, brighthush also provides a comprehensive benefits package for eligible U.S. employees, including:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid training days.
• DailyPay enrollment for early access to earned wages.
• Performance‑based incentives and referral bonuses.
• Health and wellness programs with trained partners.
• Employee Assistance Program (EAP) for personal and professional support.
• Access to global networking events, webinars, and skill‑building workshops.

How to Apply

Ready to bring your bilingual customer service expertise to brighthush? Click the link below to submit your application and join a team that values your skills, supports your growth, and celebrates your contributions.

Apply Now

Closing Statement

At brighthush, we are dedicated to delivering exceptional customer experiences while empowering our team members to thrive. If you are a bilingual professional with a passion for problem solving, a commitment to quality, and a desire to work in a flexible, supportive environment, we encourage you to apply today. Join us for a seasonal adventure that could spark a lifelong career with brighthush.