Dynamic Customer Care Associate – Retail & Hospitality Expertise Valued – Remote, Full‑Time, Competitive Compensation

About brighthush

At brighthush, we’re redefining the way people experience customer service in the digital age. Leveraging cutting‑edge AI and data‑driven insights, our platform empowers businesses to deliver personalized, proactive support that turns every interaction into a lasting relationship. Whether you’re helping a homeowner navigate insurance claims or guiding a car owner through maintenance options, you’ll be part of a mission that blends technology, empathy, and real‑world impact.

Why Join brighthush?

brighthush is more than a tech company—it’s a community of innovators, problem‑solvers, and customer‑first thinkers. We champion diversity, encourage continuous learning, and reward creativity. As a remote‑first organization, we give you the flexibility to work from anywhere in the United States or Ontario, Canada, while still enjoying the camaraderie of a global team.

Role Overview

As a Customer Care Associate, you’ll be the frontline ambassador for our clients, ensuring every customer feels heard, understood, and supported. Your day will involve answering inbound calls, processing service requests, and resolving inquiries with speed and precision—all while embodying the values that make brighthush a leader in AI‑powered customer experience.

Key Responsibilities

• Answer inbound calls and chat inquiries from a diverse customer base.
• Process service requests, including account updates, policy changes, and support tickets.
• Diagnose and resolve customer issues using a structured problem‑solving framework.
• Collaborate with cross‑functional teams (Product, Engineering, Sales) to provide feedback and improve the customer journey.
• Maintain accurate, up‑to‑date records in our CRM system.
• Adhere to quality standards and performance metrics, consistently exceeding service level agreements.
• Participate in ongoing training sessions to stay current on product updates and industry best practices.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong verbal and written communication skills in English.
• Excellent problem‑solving abilities and a customer‑centric mindset.
• Ability to work independently in a remote environment, managing time effectively.
• Basic computer literacy and familiarity with CRM or help‑desk software.
• Flexibility to work a 4‑day work week (Monday‑Thursday) with occasional weekend or evening coverage as needed.

Preferred Qualifications

• Prior experience in customer service, sales, or hospitality roles.
• Experience with AI or tech‑based customer support platforms.
• Knowledge of insurance, automotive, or home‑ownership products.
• Multilingual abilities (any additional language is a plus).
• Experience working in a remote or distributed team environment.

Skills & Competencies

• Active listening and empathy.
• Strong analytical and troubleshooting skills.
• Time management and organizational prowess.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Proficiency with Microsoft Office Suite, Google Workspace, and basic data entry.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Associate, you’ll have clear pathways to advance into senior support roles, team lead positions, or even product‑management tracks. We provide:

• Structured mentorship programs with senior leaders.
• Access to online learning platforms (LinkedIn Learning, Coursera, Udemy).
• Annual skill‑development budgets for certifications and conferences.
• Internal job boards and cross‑departmental shadowing opportunities.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote teams are connected through weekly town halls, virtual coffee breaks, and quarterly all‑hands meetings. We celebrate wins, learn from challenges, and always keep the customer at the center of everything we do.

Compensation & Benefits

Salary: USD 39,520 – 43,680 per year (commensurate with experience). Benefits:

• 401(k) matching program.
• Generous paid time off (PTO) and flexible holiday scheduling.
• 4‑day work week, giving you an extra day for rest, learning, or personal projects.
• Retirement plan options beyond 401(k).
• Generous parental leave for new parents.
• Health, dental, and vision insurance (details provided during onboarding).
• Employee wellness stipend and mental health resources.
• Annual performance bonuses and spot awards.

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote – Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Oregon, Tennessee, Texas, Utah, Virginia, Ontario, Orlando, San Antonio, Las Vegas, Savannah, Virginia Beach, Reno, Tampa
• Languages: English

How to Apply

Ready to bring your customer‑first spirit to a forward‑thinking team? Click the link below to submit your application and join brighthush in shaping the future of customer experience.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re building more than a product—we’re building a movement that places people at the heart of technology. If you’re passionate about turning everyday interactions into memorable experiences, thrive in a fast‑moving, remote environment, and want to grow your career with a company that values innovation and empathy, we want to hear from you. Join us and help shape the next generation of customer care.