Dynamic Customer Care Centre Advisor – Morning & Weekend Shift (Remote) – Elevate Customer Experience at brighthush

About brighthush

brighthush stands at the forefront of vertical transportation, delivering world‑class elevators, escalators, and moving walkways that keep cities moving. With a legacy spanning more than a century, we blend engineering excellence with an unwavering commitment to customer experience. Our solutions power hospitals, airports, shopping centres, and high‑rise residential buildings, ensuring safety, reliability, and comfort for millions of people every day.

At brighthush, we believe that technology is only as good as the people who support it. That’s why we invest heavily in our people, fostering a culture of continuous learning, collaboration, and innovation. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your contributions matter, your growth is accelerated, and your work has a real impact on the world.

Why Join brighthush?

• Global Impact: Your work will support customers in more than 100 countries, helping to keep essential infrastructure running smoothly.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, distributed team.
• Career Growth: Structured learning paths, mentorship programmes, and internal mobility opportunities.
• Inclusive Culture: A diverse workforce that values every voice and encourages collaboration across disciplines.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Job Overview

We’re looking for a highly motivated Customer Care Centre Advisor to join our remote support team. This role focuses on delivering exceptional service during morning and weekend shifts, ensuring that our customers receive timely assistance, accurate information, and a seamless experience across all touchpoints.

Key Responsibilities

• Provide first‑line support to customers via phone, email, and chat, addressing inquiries related to product usage, maintenance, and service requests.
• Coordinate with field technicians, service managers, and engineering teams to schedule and track service appointments.
• Process invoices, service orders, and warranty claims accurately, ensuring compliance with internal policies and external regulations.
• Maintain detailed, up‑to‑date records in our CRM and ERP systems, ensuring data integrity and accessibility for cross‑functional teams.
• Identify recurring issues or trends, escalating them to the appropriate stakeholders and contributing to continuous improvement initiatives.
• Adhere to SLA targets, achieving high first‑contact resolution rates and maintaining customer satisfaction scores above 90%.
• Participate in regular training sessions and knowledge‑sharing workshops to stay current on product updates, industry standards, and customer service best practices.
• Support the development of customer support documentation, FAQs, and self‑service resources.

Essential Qualifications

• High school diploma or equivalent; a GCSE or A‑level in Maths and English (or comparable) is required.
• Minimum of 1 year of customer service or administrative experience, preferably in a technical or manufacturing environment.
• Proficiency in brighthush Office Suite (Word, Excel, Outlook) and experience with database or CRM systems.
• Strong written and verbal communication skills in English, with the ability to explain technical concepts to non‑technical audiences.
• Excellent organisational and multitasking abilities, able to manage multiple tickets and priorities simultaneously.
• Problem‑solving mindset, with a track record of turning challenges into opportunities for improvement.
• Self‑starter attitude, comfortable working independently in a remote setting while staying connected to a distributed team.

Preferred Qualifications

• Experience with brighthush Project or similar project‑management tools.
• Knowledge of the elevator or vertical transportation industry, including basic safety standards and maintenance procedures.
• Previous exposure to brighthush ERP or invoicing systems such as brighthush ERP, brighthush ERP, or brighthush Dynamics.
• Fluency in additional languages (e.g., Spanish, French, German) is a plus.
• Certification in customer service or technical support (e.g., brighthush Certifications, brighthush Certifications).

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Aptitude: Ability to quickly grasp product features, troubleshoot issues, and navigate complex systems.
• Data‑Driven Decision Making: Comfortable analysing metrics, identifying patterns, and proposing actionable solutions.
• Collaboration & Teamwork: Works effectively with cross‑functional teams, sharing insights and driving collective success.
• Adaptability: Thrives in a fast‑changing environment, adjusting priorities and processes as needed.
• Time Management: Meets deadlines, manages call queues, and balances administrative tasks with customer interactions.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Care Centre Advisor, you’ll have access to:

• Structured onboarding and mentorship programmes that pair you with experienced colleagues.
• Regular training modules covering product knowledge, customer service excellence, and industry regulations.
• Cross‑functional projects that expose you to engineering, sales, and operations teams.
• Internal job rotation programmes, allowing you to explore roles in service management, technical support, or product development.
• Annual performance reviews with clear pathways for promotion to Senior Advisor, Team Lead, or Customer Success Manager.

Work Environment & Culture

brighthush fosters a culture of openness, respect, and continuous improvement. Our remote teams are supported by:

• Weekly virtual town halls and team‑building activities.
• Digital collaboration tools (brighthush Collaboration Tools) that keep everyone connected.
• Flexible working hours within the required shift windows, ensuring a healthy work‑life balance.
• Inclusive policies that celebrate diversity and promote equity across all levels.

Compensation & Benefits

While specific salary figures are tailored to experience and market conditions, we offer a competitive package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Parental leave policies that support new parents.
• Employee assistance programmes and wellness resources.
• Annual professional development stipend for courses, certifications, or conferences.

How to Apply

Ready to make a difference in a world that moves? Click the link below to submit your application and join brighthush’s dedicated team of customer care professionals.

Apply to brighthush Today

Closing Statement

At brighthush, we’re more than a company – we’re a community of innovators, problem‑solvers, and customer champions. If you’re passionate about delivering world‑class service, eager to grow in a supportive environment, and ready to help keep the world moving, we want to hear from you. Apply now and become part of a team that values your expertise, nurtures your potential, and celebrates every success together.