Dynamic Customer Care Student (Werkstudent) – 100% Remote, Flexible Hours – Join brighthush’s Innovative Support Team

About brighthush

brighthush is a forward‑thinking technology company that is redefining the future of mobility through intelligent, sustainable solutions. With a mission to create seamless, customer‑centric experiences, brighthush blends cutting‑edge software with a human touch, ensuring that every interaction is not just a transaction but a step toward a greener, smarter world. Our team is a vibrant mix of engineers, designers, data scientists, and customer‑service specialists who thrive on collaboration, curiosity, and continuous improvement.

Why Join brighthush?

As a global player in the information technology sector, brighthush offers a unique blend of innovation, impact, and flexibility. Working with us means you’ll:

• Be part of a mission‑driven organization that prioritizes sustainability and customer satisfaction.
• Gain hands‑on experience with industry‑leading tools such as Salesforce, Zendesk, and our proprietary AI‑powered support platform.
• Enjoy a fully remote work environment that supports work‑life balance and allows you to work from anywhere in Germany.
• Collaborate with cross‑functional teams across Europe, gaining exposure to diverse perspectives and best practices.
• Benefit from a culture that values initiative, continuous learning, and personal growth.

Position Overview

We are looking for a motivated Customer Care Student (Werkstudent) to join our support team on a part‑time, internship basis. This role is ideal for students who are passionate about delivering exceptional customer experiences, eager to learn about the latest in mobility technology, and ready to contribute to process improvements that drive efficiency and satisfaction.

Key Responsibilities

• Ticket Management: Receive, triage, and resolve customer tickets via our ticketing system, ensuring timely and accurate responses.
• Customer Support: Provide first‑line assistance to customers in German, addressing inquiries, troubleshooting issues, and guiding them through product usage.
• Process Improvement: Identify recurring pain points, propose solutions, and collaborate with the product and engineering teams to implement enhancements.
• Knowledge Base Maintenance: Update and enrich the internal knowledge base with clear, concise documentation to empower both customers and teammates.
• Feedback Loop: Collect customer feedback, analyze sentiment, and report insights to help shape future product features and support strategies.
• Team Collaboration: Participate in weekly stand‑ups, training sessions, and cross‑departmental meetings to stay aligned with company goals.

Essential Qualifications

• Currently enrolled in a university or college program (e.g., Business Administration, Computer Science, Marketing, or related field) with at least one academic year remaining.
• Fluent in German (C2 level) with excellent written and verbal communication skills.
• Strong initiative and a proactive mindset; able to work independently while staying aligned with team objectives.
• Basic familiarity with customer support tools (Salesforce, Zendesk, or similar) is a plus but not mandatory.
• High level of empathy, patience, and problem‑solving ability.
• Comfortable with remote collaboration tools such as Slack, Microsoft Teams, and video conferencing platforms.

Preferred Qualifications

• Prior experience in a customer‑service role, even if informal or volunteer, demonstrating a track record of delivering quality support.
• Knowledge of the mobility or automotive industry, including an understanding of electric vehicles, shared mobility, or related technologies.
• Basic proficiency in English (B2 level) to support international customers and cross‑functional communication.
• Experience with data analysis tools (Excel, Google Sheets) and a willingness to learn more advanced analytics.
• Passion for sustainability and a desire to contribute to eco‑friendly solutions.

Skills & Competencies

• Communication: Clear articulation of complex concepts in simple terms.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic issues.
• Time Management: Ability to juggle multiple tickets, deadlines, and learning commitments.
• Collaboration: Comfortable working in a distributed team environment and contributing to group projects.
• Analytical Thinking: Identify patterns in customer feedback and propose actionable improvements.
• Adaptability: Thrive in a fast‑moving, evolving industry and adjust to new processes or tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Student, you will:

• Receive structured onboarding and mentorship from seasoned support engineers.
• Participate in monthly learning sessions covering product updates, industry trends, and soft‑skill development.
• Have the chance to shadow product managers and engineers to understand the full product lifecycle.
• Earn a certificate of completion for the internship, which can be added to your résumé and LinkedIn profile.
• Be considered for full‑time roles in Customer Support, Product Management, or Technical Support after graduation.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and inclusivity. Our remote work model is supported by:

• Flexible working hours that accommodate study schedules and personal commitments.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A digital “open office” where team members can drop in for quick chats or brainstorming sessions.
• Access to a digital library of courses, webinars, and industry publications.
• Clear communication channels and an open‑door policy that encourages feedback and idea sharing.

Compensation, Perks, and Benefits

While the primary focus of this role is learning and experience, we offer a competitive stipend that reflects the value of your contributions. Additional perks include:

• Full access to brighthush’s employee wellness program, including mental health resources and virtual fitness classes.
• Annual professional development budget for courses, certifications, or conferences.
• Discounts on brighthush products and services, as well as partner offers across Europe.
• Opportunity to work with cutting‑edge technology and contribute to projects that have a real‑world impact.
• Potential for future full‑time employment based on performance and business needs.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your application through the link below. We’re eager to learn how your skills, passion, and curiosity can help us elevate customer experiences and drive sustainable innovation.