Customer Success Specialist – Driving Client Success & Innovation in FinTech & Payments Solutions

About brighthush

brighthush is a trailblazing fintech powerhouse redefining the way businesses transact across borders. With a mission to democratize instant B2B payments, we build cutting‑edge financial infrastructure that empowers companies to move money faster, safer, and more transparently than ever before. Our platform is trusted by thousands of enterprises throughout Latin America and beyond, and we’re on a relentless quest to expand our reach into new markets, new verticals, and new technologies.

At brighthush, we blend deep industry expertise with a culture of innovation, collaboration, and continuous learning. We believe that the best solutions are born from a shared commitment to customer success, data‑driven insights, and a passion for solving complex problems. Whether you’re a seasoned professional or just starting your career, you’ll find an environment that nurtures growth, rewards curiosity, and celebrates impact.

Why Join brighthush?

• Impactful Work: Your contributions directly influence the experience of thousands of businesses that rely on our platform for critical payments.
• Growth Opportunities: We invest heavily in career development, offering mentorship, training, and clear pathways to senior roles.
• Remote Flexibility: Work from anywhere in South America with a fully remote, distributed team that values autonomy and results.
• Competitive Compensation: A market‑aligned salary, performance bonuses, and equity options to share in our success.
• Comprehensive Benefits: Health, dental, vision, wellness stipends, and generous paid time off.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage open dialogue.

Key Responsibilities

As a Customer Success Specialist at brighthush, you will be the frontline advocate for our clients, ensuring they achieve maximum value from our platform while fostering long‑term relationships. Your day‑to‑day activities will include:

• Resolving complex customer issues with empathy, technical insight, and a proactive mindset.
• Analyzing customer usage patterns, pain points, and business goals to recommend tailored solutions.
• Documenting all interactions in our CRM and knowledge base to maintain a single source of truth.
• Collaborating with Product, Engineering, and Sales teams to relay customer feedback and influence roadmap decisions.
• Conducting onboarding sessions, training webinars, and quarterly business reviews to drive adoption and satisfaction.
• Monitoring system health and performance metrics using tools like New Relic and Snowflake to pre‑emptively address potential disruptions.
• Creating and maintaining detailed reports on customer health scores, churn risk, and upsell opportunities.
• Participating in cross‑functional initiatives such as product launches, feature rollouts, and process improvements.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen, analytical rigor, and a passion for customer advocacy. The following qualifications are essential:

• Proven experience in a customer experience improvement role, preferably within fintech or payments.
• Strong foundational programming knowledge (SQL, Python, or JavaScript) to query data and troubleshoot issues.
• Hands‑on experience with API testing tools such as Postman.
• Familiarity with monitoring and observability platforms like New Relic.
• Experience working with data warehouses and analytics tools such as Snowflake.
• Excellent written and verbal communication skills in English; Spanish is a plus.
• Demonstrated ability to work collaboratively in a remote, distributed environment.
• High level of self‑motivation, organization, and a results‑oriented mindset.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Prior exposure to B2B payments, banking, or financial services.
• Experience with customer success platforms (e.g., Gainsight, Totango).
• Knowledge of cloud infrastructure (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
• Experience with data visualization tools (Tableau, Power BI).
• Background in agile development practices and sprint ceremonies.

Key Skills & Competencies

• Technical Proficiency: SQL querying, API testing, data analysis, and basic scripting.
• Problem‑Solving: Ability to diagnose root causes, propose solutions, and implement fixes.
• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help clients succeed.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Collaboration: Comfortable working cross‑functionally with engineering, product, and sales teams.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Data‑Driven Decision Making: Uses metrics and analytics to inform actions and measure impact.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Success Specialist, you will have access to:

• Structured onboarding and continuous learning programs covering fintech fundamentals, product knowledge, and customer success best practices.
• Mentorship from senior customer success leaders and product managers.
• Opportunities to transition into specialized roles such as Customer Success Manager, Product Analyst, or Technical Support Engineer.
• Participation in hackathons, innovation labs, and cross‑functional projects that broaden your skill set.
• Annual budget for conferences, certifications, and courses to keep you at the forefront of industry trends.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible working hours that respect your personal rhythm while ensuring team alignment.
• Weekly virtual coffee chats, team retrospectives, and informal “Ask Me Anything” sessions with leadership.
• A culture that celebrates wins—both big and small—through shout‑outs, spot bonuses, and recognition programs.
• Inclusive policies that support work‑life balance, mental health, and personal development.
• A collaborative environment where ideas are welcomed, and experimentation is encouraged.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with market rates for fintech customer success roles.
• Performance‑based bonuses tied to customer satisfaction, retention, and upsell metrics.
• Equity options to share in the company’s long‑term growth.
• Health, dental, and vision insurance coverage.
• Wellness stipend for gym memberships, mental health apps, or home office upgrades.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to make a tangible impact on the future of B2B payments? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Success Specialist role at brighthush. We’re excited to learn how your experience, skills, and passion align with our mission.