Experienced Customer Care Consultant – Evening Shift, Remote, 25 Hours – Elevate Brighthush’s Luxury Beauty Experience

About Brighthush

Brighthush is a trailblazing leader in the premium skincare and beauty sector, renowned for blending cutting‑edge science with timeless elegance. With a global footprint that spans boutique salons, high‑end department stores, and an ever‑growing online community, Brighthush delivers personalized, transformative beauty solutions that empower customers to feel confident and radiant. Our mission is simple: to illuminate every individual’s natural beauty through products crafted with the finest ingredients, backed by exceptional customer care.

As we continue to expand our reach, we’re looking for passionate, customer‑centric professionals to join our remote team. If you thrive in a fast‑paced, service‑oriented environment and want to be part of a brand that values innovation, integrity, and inclusivity, Brighthush is the place for you.

Position Overview

We’re hiring a Customer Care Consultant – Evening Shift (25 hours per week) to provide outstanding support to our global clientele. This role is ideal for individuals who excel in communication, problem‑solving, and enjoy building lasting relationships with customers. Working remotely from anywhere in the United Kingdom, you’ll be an integral part of our customer experience team, ensuring every interaction reflects Brighthush’s commitment to excellence.

Key Responsibilities

• Customer Interaction: Respond to inquiries via phone, email, and live chat with professionalism and empathy.
• Order Management: Process orders accurately, resolve discrepancies, and coordinate with logistics to ensure timely delivery.
• Consultations & Recommendations: Conduct personalized beauty consultations, recommend products based on skin type and preferences, and upsell where appropriate.
• Issue Resolution: Handle complaints and returns, escalating complex issues to the appropriate departments while maintaining a positive customer experience.
• Data Entry & CRM Maintenance: Update customer records, track interactions, and ensure data integrity within our CRM system.
• Team Collaboration: Participate in daily huddles, share insights, and contribute to continuous improvement initiatives.
• Compliance & Quality Assurance: Adhere to company policies, privacy regulations, and quality standards in all customer interactions.

Essential Qualifications

• GCSEs in Maths and English (grades A–C) or equivalent.
• Fluent in English, both written and spoken.
• Strong customer service background with a proven track record of exceeding service metrics.
• Excellent administrative, numerical, and computer skills.
• Experience in a contact centre or call‑center environment is highly desirable.
• Ability to work independently, manage time effectively, and maintain focus during evening hours.

Preferred Qualifications

• Previous experience in the beauty, cosmetics, or luxury retail industry.
• Knowledge of skincare ingredients, product lines, and current beauty trends.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Multilingual capabilities (e.g., Spanish, French) are a plus.
• Experience with e‑commerce order processing and returns management.

Core Skills & Competencies

• Communication: Clear, concise, and engaging verbal and written communication.
• Problem‑Solving: Ability to analyze situations, identify root causes, and propose effective solutions.
• Empathy & Emotional Intelligence: Understanding customer needs and responding with genuine care.
• Attention to Detail: Precision in data entry, order processing, and documentation.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Player: Collaborative mindset, willing to support colleagues and share best practices.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and fostering professional development. As a Customer Care Consultant, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, customer engagement techniques, and industry trends.
• Opportunities to cross‑train in related areas such as sales, marketing, or product development.
• Clear career pathways to senior customer service roles, team leadership, or specialist positions.
• Participation in innovation projects that shape the future of our customer experience.

Work Environment & Company Culture

Brighthush prides itself on a culture that values:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Collaboration: Open communication channels and a supportive team dynamic.
• Innovation: Encouraging creative solutions and continuous improvement.
• Work‑Life Balance: Flexible scheduling, remote work options, and a focus on employee well‑being.
• Recognition and rewards for outstanding performance and contributions.

Compensation, Perks & Benefits

While the exact salary will be discussed during the interview process, Brighthush offers a competitive compensation package that includes:

• Competitive hourly rate aligned with industry standards.
• Generous paid time off (PTO) policy, including holidays and personal days.
• Retirement savings plan with company match.
• Parental leave benefits that support new parents.
• Health and wellness programs, including mental health resources.
• Employee discounts on Brighthush products and partner services.
• Access to continuous learning resources, such as online courses and certifications.

Why Brighthush?

Joining Brighthush means becoming part of a brand that is redefining luxury beauty. You’ll work alongside dedicated professionals who are passionate about delivering exceptional customer experiences. Our remote, flexible environment allows you to balance your personal and professional life while contributing to a global mission. With a focus on growth, innovation, and employee well‑being, Brighthush offers a platform where your talents can flourish.

How to Apply

Ready to elevate the customer experience and bring your expertise to Brighthush? Click the link below to submit your application and take the first step toward an exciting career with us.

We look forward to discovering how your skills and passion align with Brighthush’s vision. Join us and help illuminate the world, one customer at a time.