Dynamic Customer Development Specialist – Inside Sales & Veterinary Market Expert – Chesapeake, Washington DC

About brighthush and the Veterinary Health Landscape

At brighthush, we believe that the health of animals is the foundation of a thriving planet. Our mission is to empower veterinarians, pet owners, and livestock producers with innovative solutions that prevent disease, improve welfare, and enhance productivity. With a global footprint spanning more than 70 countries, we are a trusted partner in the animal health industry, delivering a portfolio of products that range from companion animal vaccines to livestock nutrition and disease management tools.

Our culture is built on curiosity, collaboration, and a relentless drive to go beyond expectations. We celebrate diversity, champion new ideas, and invest in the growth of every team member. Whether you’re a seasoned sales professional or a recent graduate with a passion for animal health, brighthush offers a dynamic environment where your contributions matter and your career can flourish.

Position Overview

We are seeking a highly motivated Customer Development Specialist to join our U.S. Sales Group for Pet Health. Based in the Chesapeake region (Baltimore, Washington DC), you will serve as the primary inside sales representative for a defined territory, driving revenue growth through strategic customer engagement, digital outreach, and a customer‑value selling (CVS) approach.

In this role, you will:

• Build and nurture long‑term relationships with veterinary practices, understanding their unique needs and positioning brighthush solutions as the optimal choice.
• Collaborate with cross‑functional teams—including marketing, product, and field sales—to develop tailored business plans and execute targeted account strategies.
• Leverage a multi‑channel digital toolkit (Veeva CRM, email, webinars, virtual events) to deliver personalized content and offers that resonate with each customer segment.
• Maintain deep technical knowledge of brighthush’s product portfolio, enabling you to lead new product launches, training sessions, and brand initiatives.
• Achieve and exceed sales objectives, key performance indicators, and customer satisfaction metrics, ensuring territory success and sustainable growth.

Key Responsibilities

Customer Relationship Management

• Develop a comprehensive understanding of each veterinary practice’s business model, challenges, and goals.
• Conduct regular virtual or in‑person visits (as travel allows) to reinforce relationships and gather feedback.
• Use Veeva CRM to track interactions, forecast opportunities, and maintain accurate data for reporting.

Strategic Account Planning

• Partner with assigned sales districts to create detailed business plans that align with corporate objectives.
• Identify high‑potential accounts and execute targeted campaigns to drive adoption of new products.
• Collaborate with marketing to develop localized content, case studies, and ROI calculators that support the sales conversation.

Digital & Inside Sales Excellence

• Implement a customer‑value selling (CVS) methodology to articulate the tangible benefits of brighthush products.
• Utilize digital tools such as MS Teams, Zoom, and virtual trade shows to engage prospects and close deals remotely.
• Track sales metrics (quota attainment, pipeline velocity, win rates) and provide actionable insights to the sales leadership team.

Product & Market Expertise

• Stay current on industry trends, competitor offerings, and regulatory changes that impact the companion animal market.
• Lead product launch initiatives, including training webinars, product demos, and educational materials for veterinarians.
• Gather customer feedback and relay it to product development teams to inform future innovations.

Essential Qualifications

• Education: Associate degree or High School Diploma / GED with equivalent experience.
• Experience: Proven track record in inside sales or the animal health sector.
• Skills:
  • Strong customer‑value selling (CVS) aptitude.
  • Proficiency in digital tools, including Veeva CRM, MS Teams, and virtual collaboration platforms.
  • Excellent communication, presentation, and negotiation skills.

Preferred Qualifications

• Undergraduate degree (BS/BA) or Registered Veterinary Technician (RVT) certification.
• In‑depth knowledge of the companion animal market, customer segments, and product lines.
• Demonstrated success in delivering creative customer solutions and driving revenue growth.
• Experience with data‑driven sales analytics and forecasting.

Skills & Competencies for Success

• Strategic Thinking: Ability to develop long‑term plans that align with both customer goals and corporate objectives.
• Relationship Building: Talent for establishing trust and rapport with veterinary professionals.
• Digital Fluency: Comfort with CRM systems, virtual meeting tools, and digital marketing platforms.
• Problem‑Solving: Creative approach to identifying customer pain points and proposing tailored solutions.
• Adaptability: Flexibility to adjust strategies in a fast‑moving market and respond to evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, we view talent development as a partnership. As a Customer Development Specialist, you will:

• Participate in a structured onboarding program that covers product knowledge, sales techniques, and industry best practices.
• Access ongoing training through e‑learning modules, live workshops, and mentorship from senior sales leaders.
• Earn certifications in Veeva CRM, digital sales, and veterinary product lines.
• Progress into roles such as Territory Sales Manager, Field Sales Representative, or Product Marketing Lead, depending on your strengths and interests.

Work Environment & Culture at brighthush

Our team thrives on collaboration, transparency, and a shared commitment to animal welfare. You’ll find:

• A supportive, inclusive culture that values diverse perspectives.
• Flexible work arrangements, including remote options and a results‑oriented approach.
• Regular team events, virtual coffee chats, and cross‑departmental projects that foster camaraderie.
• A focus on work‑life balance, with generous paid time off, wellness programs, and mental health resources.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary or hourly rate commensurate with market standards.
• Performance‑based bonuses and incentive plans tied to individual and team achievements.
• Comprehensive health benefits (medical, dental, vision, prescription drug coverage).
• Retirement savings plan with up to 6% company match.
• Flexible spending accounts for health and dependent care.
• Paid parental leave (up to 8 weeks) and family‑friendly policies.
• Well‑being initiatives such as employee assistance programs, fitness subsidies, and wellness challenges.
• Multiple relocation packages for eligible candidates.
• Annual company bonus and recognition programs.
• Access to a vibrant network of Employee Resource Groups (9+ groups) that celebrate diversity and inclusion.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that places animal health at the heart of everything we do. You’ll work alongside passionate professionals who are eager to innovate, collaborate, and make a tangible difference in the lives of pets, livestock, and the communities that rely on them.

We value your unique perspective and encourage you to bring your authentic self to work. Whether you meet every qualification or bring a fresh skill set, we invite you to apply and explore how you can contribute to our shared vision.

Ready to Make an Impact?

Take the next step in your career and help us shape the future of animal health. Click the link below to apply and join the brighthush family today!