Experienced Customer Support Specialist – National Remote Provider Communications & Audit Support at brighthush

About brighthush

brighthush is a leading innovator in the health‑care technology space, dedicated to transforming how health data flows across the entire care continuum. By harnessing cutting‑edge analytics, AI‑driven insights, and a deep understanding of the industry, we empower health‑care providers, payers, and patients to collaborate more effectively, reduce costs, and elevate quality of care. Our mission is simple yet profound: to help people live healthier lives by making the health system work better for everyone.

As a fully remote, national team, brighthush offers the freedom to work from anywhere in the United States while being part of a dynamic, purpose‑driven organization. We celebrate diversity, champion equity, and are committed to creating an inclusive environment where every voice is heard and every contribution matters.

Why Join brighthush?

• Impactful Work: Your daily interactions will directly influence provider accuracy, patient outcomes, and the overall efficiency of the health‑care ecosystem.
• Career Growth: We invest in continuous learning, mentorship, and clear career pathways—from specialist roles to leadership positions.
• Flexible Remote Culture: Enjoy the flexibility of a fully remote role with structured 8‑hour shifts that fit your lifestyle.
• Competitive Compensation: Hourly rates range from $18.00 to $32.00, with performance‑based incentives and a comprehensive benefits package.
• Inclusive Environment: brighthush is an Equal Opportunity Employer that values diversity, equity, and inclusion at every level.

Key Responsibilities

As a Customer Support Specialist, you will be the frontline liaison between brighthush and our provider network. Your role will blend outbound outreach, inbound triage, and audit support to ensure data integrity and provider satisfaction.

• Make an average of 45 outbound provider calls per day to discuss reporting requirements, resolve inquiries, and gather missing documentation.
• Participate in daily inbound call management, scheduling, and escalation processes to provide timely assistance.
• Document and correct inaccurate provider contact and address information in our internal systems.
• Coordinate and process provider requests professionally, meeting all required turnaround times.
• Follow up with providers to obtain outstanding medical records, ensuring data accuracy and completeness.
• Accurately record all communications and outcomes in our proprietary customer relationship management (CRM) platform.
• Collaborate with audit teams to support post‑payment audit processing and documentation.
• Perform additional duties as assigned to support team goals and business objectives.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• Minimum 18 years of age.
• 1+ year of customer service experience in healthcare, health insurance, medical billing, or provider services.
• 1+ year of call center experience or handling a high volume of calls in a remote or virtual environment.
• Proficiency with Microsoft Word, Excel, and Outlook (data entry, template creation, sorting, filtering).
• Full‑time availability Monday‑Friday with flexibility to work any 8‑hour shift between 8:00 am and 5:00 pm CST.
• Willingness to work occasional overtime as business needs dictate.
• Strong written and verbal communication skills.
• Self‑directed, organized, and able to multitask in a fast‑paced environment.

Preferred Qualifications

• Prior experience in healthcare customer service or provider communications.
• Knowledge of healthcare terminology, including CPT codes, provider credentials, and common billing terminology.
• Ability to support provider communications and resolve routine issues while referring coding interpretation or clinical questions to subject‑matter experts.
• Experience with audit processes or post‑payment audit support.

Skills & Competencies

• Exceptional listening and empathy skills to build trust with providers.
• Strong problem‑solving ability and attention to detail.
• Proficiency in using CRM and data management tools.
• Adaptability to changing priorities and a collaborative mindset.
• Commitment to maintaining confidentiality and data security.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Support Specialist, you will have access to:

• Structured onboarding and paid training weeks to master our systems and processes.
• Regular coaching sessions and performance reviews to identify growth areas.
• Cross‑functional projects that expose you to analytics, product development, and compliance teams.
• Leadership development programs for high‑potential employees.
• Access to online learning platforms and industry conferences.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote workforce is supported by:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Employee resource groups that celebrate diversity and inclusion.
• Flexible work hours and a focus on work‑life balance.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While the hourly rate for this role ranges from $18.00 to $32.00, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and sick leave.
• Employee stock purchase plan (subject to eligibility).
• Wellness programs and mental health resources.
• Professional development stipend.
• Performance‑based bonuses and incentive programs.

Telecommuting Requirements

To maintain the highest standards of data security and productivity, we require:

• A dedicated, private workspace free from distractions.
• High‑speed internet connection approved by brighthush.
• Compliance with brighthush's Telecommuter Policy, which outlines security protocols and equipment usage.

How to Apply

Ready to make a difference in the health‑care industry? Submit your application through our careers portal. We review applications on a rolling basis and encourage you to apply as soon as possible to secure your spot.

Closing Statement

At brighthush, we are building a future where health data flows seamlessly, providers are empowered, and patients receive the best possible care. If you are a motivated, customer‑centric professional who thrives in a remote setting and wants to contribute to a mission‑driven organization, we want to hear from you. Join us, and together we will Care, Connect, and Grow—for the benefit of providers, payers, and the communities we serve.