Dynamic Customer Enablement Manager – Driving AI‑Powered Training & Adoption for Automotive CDP Solutions

Introduction to brighthush

At brighthush, we’re not just building technology – we’re redefining the future of automotive customer experience. Our cutting‑edge Customer Data Platform (CDP) harnesses AI and data science to give dealerships the insights and tools they need to thrive in a rapidly evolving market. With hubs spanning the United States and Israel, brighthush is a fast‑growing tech company that thrives on curiosity, creativity, and a relentless drive to achieve the impossible.

About the Role

We’re looking for a Dynamic Customer Enablement Manager to join our Customer Experience team. In this role, you will be the bridge between our innovative products and the dealerships that rely on them. You’ll design, develop, and deliver training programs that empower customers to fully adopt and master our AI‑powered solutions, driving higher retention, deeper engagement, and measurable business impact.

Key Responsibilities

• Design & Deliver Training: Create engaging training materials, webinars, and workshops—both in person and virtually—to enable customers to use the brighthush suite effectively.
• Collaborate Across Teams: Partner with Customer Experience, Sales, Product, Marketing, and Learning & Development to identify opportunities for deeper customer engagement and increased product adoption.
• Translate Product Innovation: Act as the liaison between the product team and customers, turning new features and enhancements into clear, actionable value for end users.
• Customer‑Centric Feedback Loop: Gather insights from dealership owners, managers, and staff; provide actionable feedback to product and marketing teams to refine messaging and optimize touchpoints.
• Travel & On‑Site Support: Conduct multi‑day, on‑site training sessions at dealership locations, often requiring extensive travel (2–4+ times per month).
• Resource Library Management: Build and maintain a comprehensive library of resources—presentations, user guides, e‑learning modules, video tutorials, FAQs, and best‑practice playbooks—to support customers throughout their journey.
• Consultative Training Strategy: Develop tailored training strategies that adapt to each customer’s unique needs, ensuring a consultative approach that drives adoption and satisfaction.
• Professional Development: Stay current on industry trends, emerging technologies, and best practices in customer enablement and training delivery.

Essential Qualifications

• 4+ years of experience in Customer Experience, Operations, or Customer Success, with at least 2 years in the automotive technology sector.
• Minimum 2 years of proven experience creating and delivering professional training content.
• Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk.
• Exceptional verbal and written communication skills, with a strong ability to present complex concepts in a clear, engaging manner.
• Demonstrated ability to manage multiple projects and priorities in a fast‑paced, customer‑centric environment.
• Self‑directed problem solver who proactively identifies solutions and takes initiative without waiting for direction.
• Comfortable navigating ambiguity, change, and shifting priorities—able to “figure it out” when plans evolve.
• Resilience and composure when engaging with challenging personalities and skeptical stakeholders, both in person and virtually.
• Strong work ethic with the ability to own individual projects independently while effectively sharing findings and learnings with the broader organization.
• Valid driver’s license and legal authorization to work in the United States without employer sponsorship.
• Ability to sit for extended periods, perform extensive computer work, and maintain reliable attendance from a home office.

Preferred Qualifications

• Experience with lead handling, CRM‑type products, or similar customer‑facing platforms in automotive or adjacent industries.
• Prior exposure to AI‑driven analytics or data‑centric product suites.
• Experience designing e‑learning modules or interactive digital training experiences.
• Knowledge of dealership operations and the unique challenges faced by automotive sales teams.
• Fluency in additional languages (e.g., Spanish, German) is a plus.

Skills & Competencies

• Customer‑First Mindset: Deep empathy for customer pain points and a passion for delivering solutions that add real value.
• Strategic Thinking: Ability to align training initiatives with broader business goals and product roadmaps.
• Analytical Acumen: Skilled at interpreting data, extracting insights, and translating them into actionable training improvements.
• Communication Excellence: Mastery of storytelling, presentation, and facilitation techniques that resonate with diverse audiences.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new information and shifting priorities.
• Collaboration: Works seamlessly with cross‑functional teams, fostering open dialogue and shared ownership of outcomes.
• Technical Proficiency: Comfortable learning new software tools and platforms rapidly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Enablement Manager, you’ll:

• Lead high‑impact projects that directly influence product adoption and customer satisfaction.
• Gain exposure to senior leaders across Product, Sales, and Marketing, building a robust network of industry experts.
• Participate in continuous learning programs, including AI & data science workshops, leadership training, and industry conferences.
• Earn certifications in instructional design, project management, or data analytics to broaden your skill set.
• Advance into senior enablement roles, such as Director of Customer Enablement or Head of Training & Adoption.

Work Environment & Culture

brighthush is built on a foundation of bold ideas, collaboration, and a commitment to impact. Our culture is defined by:

• Inclusivity & Voice: Every team member’s perspective is valued and can shape our trajectory.
• Agility: We embrace change, iterate quickly, and celebrate learning from both successes and setbacks.
• Work‑Life Balance: Flexible schedules, remote work options, and a focus on well‑being keep our team energized.
• Innovation Hub: Access to cutting‑edge AI tools, data platforms, and a collaborative environment that fuels creativity.
• Global Community: Work alongside passionate innovators from around the world, sharing knowledge and celebrating milestones together.

Compensation & Benefits

While specific figures vary, brighthush offers a competitive total on‑target earnings package that includes:

• Base salary commensurate with experience and market standards.
• Variable component tied to individual and company performance metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and access to industry conferences.
• Flexible work arrangements and remote‑friendly policies.
• Employee wellness programs, including mental health resources and fitness stipends.

How to Apply

If you’re ready to put your career in the driver’s seat and help shape the future of automotive customer experience, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role by clicking the link below.

Apply to the Customer Enablement Manager Position at brighthush

Closing Statement

Join brighthush and become part of a team that’s redefining how dealerships connect with customers. Your expertise will directly influence the success of our AI‑powered solutions, driving real value for our partners and setting new industry standards. If you’re passionate, innovative, and ready to make an impact, we encourage you to apply today and accelerate your career with brighthush.