Experienced Customer Service Representative – Email, Chat & Phone Support for Growing E‑Commerce Brand brighthush (Remote, Work‑From‑Home)

About brighthush and the E‑Commerce Revolution

brighthush is a trailblazer in the North American e‑commerce landscape, delivering high‑quality products across a spectrum of markets. From everyday household essentials to premium children’s gear, we blend innovation with customer‑centricity to create unforgettable shopping experiences. Our mission is simple: to connect people with products that enrich their lives. As we continue to expand, we’re looking for passionate, proactive individuals who thrive in a fast‑paced, digital environment.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in our people. We offer a fully remote, work‑from‑home setup that empowers you to balance professional growth with personal life. Our open‑book management culture means you’ll see how decisions are made and how your contributions shape the company’s trajectory. We reward excellence with a competitive compensation plan, performance bonuses, and annual salary increases. And if you’re ambitious, there’s a clear path to leadership roles—you could be heading a team in no time.

Key Responsibilities

As a Customer Service Representative at brighthush, you’ll be the frontline ambassador for our brand. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Respond to customer inquiries via email, live chat, and phone with speed and accuracy.
• Order Management: Process orders, track shipments, and resolve any order‑related issues promptly.
• Product Promotion: Identify upsell and cross‑sell opportunities to enhance customer experience and drive revenue.
• Customer Relationship Building: Establish trust through open, interactive communication and follow‑up on all interactions.
• Issue Resolution: Handle complaints, provide solutions, and ensure timely follow‑up for complete satisfaction.
• Data Integrity: Maintain accurate records in our CRM, file documents, and keep all customer data up to date.
• Performance Management: Meet or exceed individual and team targets, quotas, and quality metrics.
• Process Adherence: Follow all communication procedures, guidelines, and policies to maintain brand consistency.
• Weekend Availability: Be available to support customers during weekends as part of our commitment to 24/7 service.
• Continuous Improvement: Share feedback and ideas that help refine processes and elevate customer satisfaction.

Essential Qualifications

• Minimum 1 year of experience in customer service for an e‑commerce brand.
• Proficiency with Zendesk or Gorgias ticketing systems.
• Hands‑on experience with Shopify (storefront and admin).
• Strong written and verbal communication skills in English.
• Familiarity with CRM systems and best practices.
• Ability to multi‑task, prioritize, and manage time effectively in a fast‑paced environment.
• Customer‑orientation mindset with the ability to adapt to diverse customer personalities.
• Fast learner and proactive problem‑solver.
• Reliable internet connection, laptop/computer, and noise‑cancelling headset.

Preferred Qualifications

• Experience in a high‑volume, remote customer support role.
• Knowledge of e‑commerce fulfillment processes.
• Previous exposure to performance‑based incentive structures.
• Experience in a bilingual environment (Spanish/English).
• Background in retail or logistics operations.

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving: Quick identification of root causes and effective resolution strategies.
• Attention to Detail: Accuracy in data entry, order processing, and documentation.
• Adaptability: Flexibility to handle shifting priorities and new tools.
• Team Collaboration: Willingness to share insights and support peers.
• Customer Advocacy: Champion the customer’s voice in every interaction.
• Resilience: Maintain composure under pressure and deliver consistent results.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. We provide:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to online training courses covering product knowledge, advanced CRM usage, and soft‑skill development.
• Regular performance reviews with clear pathways to promotion.
• Opportunities to lead projects that impact product launches, customer experience initiatives, and process improvements.
• Potential to transition into team lead, manager, or specialist roles within the customer service or operations departments.

Work Environment & Company Culture

brighthush fosters a culture of innovation, transparency, and collaboration. Even though we’re a remote team, we stay connected through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Dedicated Slack channels for quick communication and knowledge sharing.
• Annual virtual retreats to celebrate wins and strengthen team bonds.
• Open‑door policy where every voice is heard and valued.
• Commitment to work‑life balance with flexible schedules and generous time‑off policies.

Compensation, Perks, and Benefits

While the exact salary will depend on experience, we offer a competitive range of PHP 40,000 – PHP 50,000 per month. In addition, you’ll enjoy:

• Performance bonuses tied to individual and team metrics.
• Annual salary increases based on performance reviews.
• Health and wellness benefits (including mental health resources).
• Access to a digital learning library and external courses.
• Company‑sponsored tech stipend for home office upgrades.
• Flexible remote work policy that supports your lifestyle.

How to Apply

If you’re ready to bring your customer‑service expertise to a dynamic, growth‑oriented team, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.