Dynamic Customer Engagement & Cultivation Specialist – Virtual Fundraising & Peer‑to‑Peer Campaigns for a Mission‑Driven Nonprofit

About brighthush

At brighthush, we believe that every heartbeat matters. Our mission is to empower patients and families affected by blood cancers to live longer, healthier lives. By combining cutting‑edge research, community‑driven fundraising, and a relentless pursuit of cures, we are on a path to add more than one million years of life to patients worldwide by 2040. When you join brighthush, you become part of a passionate, purpose‑driven team that turns hope into action.

Why This Role Matters

As a Customer Engagement & Cultivation Specialist, you will be the frontline catalyst that turns volunteers into revenue‑generating champions. Your work will directly support high‑impact fundraising initiatives such as Light The Night, Big Climb, and Team In Training, helping us reach—and exceed—our ambitious financial goals. In a world where every dollar can fund life‑saving research, your role is pivotal in turning virtual conversations into tangible progress toward curing blood cancers.

Key Responsibilities

• Recruitment & Outreach: Conduct targeted, call‑based outreach to recruit participants for flagship events (Light The Night, Big Climb, Team In Training) and other peer‑to‑peer campaigns.
• Revenue Generation: Drive revenue for mass participation campaigns by executing live call outreach, ensuring each call aligns with set financial targets.
• Campaign Management: Manage multiple markets for “Of The Year” initiatives, coordinating with local Campaign Managers or Directors to maintain alignment with market goals and transparency.
• Peer‑to‑Peer Support: Provide ongoing support to assigned peer‑to‑peer fundraising teams, helping them achieve overall revenue objectives.
• Data & Impact Tracking: Follow‑up, track, and record constituent engagement; maintain accurate records in our CRM to demonstrate a direct revenue impact of $1,000,000+ across campaigns.
• Strategic Implementation: Apply revenue strategies according to the playbook, tailoring approaches to each campaign’s unique audience.
• Cross‑Functional Collaboration: Work closely with local Campaign Development teams and national call campaign leaders to synchronize outreach efforts.
• Mass Communication Support: Assist with live calls, text blasts, and other mass communication initiatives as needed.
• Continuous Improvement: Identify opportunities to refine outreach scripts, training materials, and campaign tactics to boost conversion rates and donor satisfaction.
• Additional Duties: Perform other related responsibilities as assigned, ensuring flexibility and responsiveness to the evolving needs of brighthush’s fundraising ecosystem.

Essential Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Minimum of 1 year of experience in peer‑to‑peer fundraising, call‑center operations, or a similar revenue‑driven role.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills, with the ability to convey complex information in a clear, persuasive manner.
• Demonstrated ability to meet or exceed revenue targets in a fast‑paced, results‑oriented environment.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and data entry best practices.
• Excellent organizational skills, with a keen eye for detail and the ability to manage multiple priorities simultaneously.
• Self‑motivated, proactive, and comfortable working independently as well as part of a collaborative team.
• Availability to work Monday‑Thursday from 1 pm–9 pm PST, with weekend availability as required.

Preferred Qualifications

• Prior experience in a nonprofit or charitable fundraising environment.
• Familiarity with virtual event platforms and online fundraising tools.
• Knowledge of blood cancer research, treatment options, and patient advocacy.
• Experience in coaching or training peers on fundraising techniques.
• Multilingual abilities to engage a diverse donor base.

Skills & Competencies

• Relationship Building: Ability to establish trust and rapport quickly with volunteers and donors.
• Data‑Driven Decision Making: Comfortable analyzing metrics to refine outreach strategies.
• Resilience & Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Team Player: Collaborate across departments to achieve shared fundraising goals.
• Ethical Integrity: Uphold the highest standards of donor privacy and data security.
• Time Management: Prioritize tasks effectively to meet tight deadlines.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you master the art of virtual fundraising, you’ll have the chance to:

• Progress into senior campaign management roles, overseeing larger markets and more complex initiatives.
• Lead training programs for new hires, sharing best practices and cultivating the next generation of fundraising leaders.
• Participate in cross‑functional projects that influence strategy at the national level.
• Attend industry conferences, webinars, and workshops to stay ahead of fundraising trends.
• Earn certifications in nonprofit management, donor relations, or data analytics through our partnered learning platforms.

Work Environment & Culture

brighthush is built on a foundation of compassion, collaboration, and innovation. Our culture encourages:

• Open communication and transparent decision‑making.
• Flexibility to balance work and personal life, with remote work options and a supportive team structure.
• Recognition of individual contributions through awards, shout‑outs, and milestone celebrations.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Community engagement initiatives that allow employees to give back beyond the office.

Compensation & Benefits

Hourly Rate: $28–$30 per hour (equivalent to $50,000–$54,000 annually), commensurate with experience, location, and market conditions. This is a non‑exempt position with a competitive total rewards package that includes:

• Comprehensive medical, dental, and vision insurance.
• Life insurance and flexible spending accounts.
• 403(b) retirement plan with employer matching.
• Generous paid time off, including federal holidays.
• Wellness program and employee assistance program.
• Annual incentive plan tied to campaign performance.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

If you are passionate about making a measurable difference in the fight against blood cancers and thrive in a fast‑paced, mission‑driven environment, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply To This Job

Equal Opportunity Statement

brighthush is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds, identities, and experiences. All qualified candidates will receive consideration for employment without regard to sex, gender identity, sexual orientation, age, race, ethnicity, disability, or any other protected characteristic.