Dynamic Customer Experience Consultant – Remote, Henderson, Nevada – Driving Sales & Service Excellence at brighthush

About brighthush

brighthush is the nation’s leading retailer of high‑quality used vehicles, renowned for its transparent, customer‑centric approach to car buying. With a legacy of innovation and a commitment to delivering exceptional experiences, brighthush has grown into a trusted name across the United States. Our mission is simple: to make every customer’s journey smooth, informed, and enjoyable. Whether you’re stepping into a showroom or connecting from the comfort of your home, brighthush is dedicated to redefining the automotive retail experience.

Why Join brighthush?

At brighthush, we believe that people are the heart of our success. We foster a culture of collaboration, continuous learning, and empowerment. As a Customer Experience Consultant, you will be at the forefront of our digital transformation, shaping how customers interact with our brand across multiple channels. You’ll have the opportunity to grow your career, develop new skills, and contribute to a company that values innovation, integrity, and impact.

Key Responsibilities

• Customer Interaction Excellence: Serve as the primary point of contact for customers via phone, chat, and email, providing timely, accurate, and personalized assistance.
• Sales Enablement: Guide customers through the vehicle selection process, highlight product features, and close sales while meeting or exceeding monthly targets.
• Problem Resolution: Identify and resolve customer issues, escalating when necessary, to ensure a seamless experience from inquiry to delivery.
• Data Management: Accurately enter and update customer information in our CRM system, maintaining data integrity and confidentiality.
• Process Improvement: Collaborate with cross‑functional teams to refine workflows, share feedback, and implement best practices that enhance service quality.
• Compliance & Licensing: Maintain any required automotive sales licenses and stay current with industry regulations and company policies.
• Team Collaboration: Participate in regular team meetings, training sessions, and performance reviews to drive collective success.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service or sales experience, preferably in automotive or retail sectors.
• Strong verbal and written communication skills in English.
• Proficiency with computer applications (MS Office, CRM platforms, and web browsers).
• Availability to work nights, weekends, and holidays as required by the role.
• Must reside within 100 miles of the Customer Experience Center in Carson City, Nevada.
• Valid automotive sales license or willingness to obtain one within the first 90 days.

Preferred Qualifications

• Experience with remote customer support tools and virtual sales platforms.
• Knowledge of automotive financing, leasing, and trade‑in processes.
• Multilingual abilities to serve a diverse customer base.
• Previous exposure to performance metrics and incentive compensation structures.
• Demonstrated ability to thrive in a fast‑paced, high‑volume environment.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering outstanding service and building lasting relationships.
• Sales Acumen: Ability to identify customer needs, recommend solutions, and close deals effectively.
• Technical Proficiency: Comfortable navigating CRM systems, data entry, and digital communication tools.
• Problem‑Solving: Quick thinker who can troubleshoot issues and provide creative solutions.
• Adaptability: Flexibility to adjust to changing priorities, schedules, and customer demands.
• Collaboration: Strong teamwork skills, with a willingness to share insights and support peers.
• Time Management: Efficiently handle multiple tasks while maintaining high quality and accuracy.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the automotive market. We offer:

• Structured Onboarding: Comprehensive training covering product knowledge, sales techniques, and customer service best practices.
• Mentorship Programs: Pairing with experienced consultants to accelerate learning and professional development.
• Continuous Learning: Access to e‑learning modules, workshops, and certifications in automotive sales, customer experience, and leadership.
• Internal Mobility: Clear pathways to advance into senior customer experience roles, sales management, or specialized product teams.
• Performance Recognition: Incentive programs, awards, and public acknowledgment for outstanding contributions.

Work Environment & Culture at brighthush

Our remote-first approach empowers you to work from anywhere within the designated radius, while still feeling part of a vibrant, collaborative community. We celebrate diversity, champion work‑life balance, and encourage open communication. At brighthush, you’ll find:

• Regular virtual town halls and team‑building events.
• Inclusive policies that support employees of all backgrounds.
• A culture that rewards innovation, initiative, and a growth mindset.
• Access to cutting‑edge technology that streamlines your workflow.

Compensation & Benefits

While specific figures may vary based on experience and performance, the base salary range for this role is USD 43,056 – 65,312 per year. In addition to competitive pay, brighthush offers:

• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Employee discount program on vehicle purchases and services.
• Wellness initiatives, including mental health resources and fitness stipends.
• Professional development budget for courses, conferences, and certifications.

How to Apply

Ready to elevate your career and join a team that values excellence, innovation, and customer delight? Click the link below to submit your application and become part of brighthush’s transformative journey.