Dynamic Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Experience Architect at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a portfolio that spans iconic brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, we empower shoppers worldwide to discover style and savings in every aisle. Our mission is simple yet powerful: to create memorable, customer‑centric experiences that inspire confidence and loyalty. At brighthush, we believe that every team member is a brand ambassador, and we invest heavily in people development, diversity, and innovation.

Why Join brighthush?

As a Customer Experience Coordinator, you will be at the heart of our retail operations, shaping the first impression that every shopper has of our stores. This role offers a unique blend of leadership, customer service, and operational excellence. You’ll work in a fast‑paced environment that rewards initiative, creativity, and a passion for delivering outstanding service. Whether you’re based in one of our four global Home Offices, a Distribution Center, or a bustling retail location, you’ll find ample opportunities to grow, learn, and make a tangible impact on our brand’s success.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Exceptional Service: Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Create a Positive Store Atmosphere: Maintain a clean, organized, and inviting environment that reflects brighthush’s standards.
• Mentor and Coach: Train Associates on front‑end principles, customer personalization, and loyalty program benefits.
• Manage POS Operations: Assign registers, support POS coverage, and coordinate breaks to ensure seamless customer flow.
• Resolve Customer Issues: Address concerns promptly, turning potential complaints into opportunities for delight.
• Prioritize Store Plans: Ensure Associates execute tasks in alignment with the store’s operational plan, adjusting priorities as needed.
• Communicate Effectively: Provide clear updates to management and Associates, fostering transparency and teamwork.
• Recognize and Reward: Offer constructive feedback and celebrate successes to build a motivated team.
• Collaborate on Training Needs: Partner with management to identify and address skill gaps.
• Uphold Policies and Compliance: Adhere to labor laws, company policies, and safety procedures.
• Promote Loyalty Programs: Drive enrollment and usage of credit and loyalty initiatives.
• Support Shrink Reduction: Participate in initiatives that minimize loss and maximize profitability.
• Maintain Safety Standards: Foster a safe environment for customers and staff alike.
• Perform Additional Duties: Take on tasks as assigned to support overall store performance.

Essential Qualifications

• Minimum 1 year of retail experience with a proven track record of customer service excellence.
• At least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising techniques and visual standards.
• Ability to multitask and adapt quickly to changing priorities.
• Excellent communication and organizational skills with meticulous attention to detail.
• Proficiency in POS systems and basic data entry.
• Availability to work a flexible schedule, including nights and weekends.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a fast‑paced retail environment with high customer traffic.
• Knowledge of loyalty program management and customer retention strategies.
• Previous exposure to store shrink reduction initiatives.
• Demonstrated ability to coach and develop team members.
• Proficiency in multiple languages is a plus.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Operational Planning & Execution
• Data‑Driven Decision Making
• Adaptability & Resilience
• Safety & Compliance Awareness
• Technology Savvy (POS, CRM, Inventory Systems)

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management or corporate roles.
• Cross‑functional training in merchandising, inventory control, and visual merchandising.
• Mentorship from senior leaders who share their insights and experiences.
• Opportunities to lead special projects, such as store redesigns or loyalty program rollouts.
• Continuous learning through online courses, workshops, and certifications.

Work Environment & Company Culture

brighthush prides itself on a culture that celebrates diversity, collaboration, and innovation. Our teams thrive in an environment where:

• Every voice is heard and valued.
• Employees are encouraged to bring fresh ideas to the table.
• Work‑life balance is supported through flexible scheduling and generous time‑off policies.
• Recognition and rewards are integral to our daily operations.
• Safety and well‑being are top priorities, with comprehensive health and wellness programs.

Compensation, Perks & Benefits

While the starting hourly rate for this position ranges from $13.00 to $13.50, compensation is influenced by experience, skill set, and performance. In addition to competitive pay, brighthush offers a robust benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) plan with company match for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Employee assistance programs (EAP) and wellness resources.
• Auto and home insurance discounts.
• Pet insurance and legal insurance options.
• Credit union membership and financial planning services.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing in top talent.

How to Apply

If you are passionate about delivering world‑class customer experiences and ready to lead a dynamic team, we invite you to apply today. Join brighthush and become part of a company that values innovation, integrity, and the relentless pursuit of excellence.