Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in over 40 countries and a portfolio that includes flagship brands such as brighthush, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, integrity, and an unwavering focus on people—both our customers and our team members.

Position Overview

We are seeking a motivated and customer‑centric Customer Experience Coordinator to join our vibrant team at the brighthush store located in Nashua, NH. In this role, you will be the frontline ambassador for our brand, ensuring that every guest receives prompt, courteous, and personalized service. You will lead a team of Associates, drive loyalty program enrollment, and uphold the highest standards of store presentation and safety.

Key Responsibilities

• Customer Service Excellence: Champion a welcoming atmosphere by greeting guests, addressing inquiries, and resolving issues swiftly to guarantee a memorable shopping experience.
• Team Leadership: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and providing real‑time coaching to maintain optimal service levels.
• Training & Development: Design and deliver onboarding and ongoing training modules focused on front‑end principles, product knowledge, and loyalty program promotion.
• Loyalty Program Promotion: Actively promote brighthush’s credit and loyalty initiatives, guiding customers through enrollment and benefits to increase repeat visits.
• Store Presentation: Maintain a clean, organized, and visually appealing sales floor that reflects brighthush’s brand standards.
• Operational Oversight: Ensure Associates adhere to store plans, prioritize tasks, and meet performance metrics, including shrink reduction and safety compliance.
• Communication: Provide clear, timely updates to management and staff regarding priorities, challenges, and achievements.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both customers and team members.
• Continuous Improvement: Collaborate with store leadership to identify opportunities for process enhancements and customer engagement strategies.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Proven ability to manage a high‑volume front‑end environment, including POS operations and cash handling.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and interpersonal skills, with a keen eye for detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team‑player mindset, capable of fostering collaboration among peers and supervisors.
• Demonstrated experience in training and coaching associates.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion in a retail setting.
• Knowledge of safety and shrink‑reduction best practices.
• Prior exposure to brighthush’s brand culture and customer service philosophy.
• Proficiency in using POS systems and basic data entry.

Skills & Competencies

• Leadership & Team Management
• Customer Relationship Management
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Attention to Detail & Accuracy
• Adaptability & Resilience
• Communication & Presentation
• Technical Proficiency (POS, Microsoft Office, Retail Software)

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training across merchandising, inventory, and marketing.
• Mentorship from seasoned executives who share their insights and career journeys.
• Opportunities to lead special projects, such as seasonal promotions or store‑wide initiatives.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they are community hubs where diversity, collaboration, and innovation thrive. You’ll experience:

• A supportive, inclusive environment that values every voice.
• Open‑door leadership that encourages feedback and idea sharing.
• A culture of recognition—both formal and informal—celebrating achievements and milestones.
• Team‑building activities, from in‑store events to company‑wide retreats.
• Commitment to work‑life balance, with flexible scheduling and paid time off.

Compensation & Benefits

We offer a competitive hourly rate of $16.00 to $16.50 per hour, commensurate with experience and skill level. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Health, dental, and vision coverage (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Life insurance and short/long‑term disability options.
• Employee discounts on childcare, cell phone plans, pet insurance, and legal services.
• Credit union membership and referral bonuses.
• Scholarship and adoption assistance programs.

All benefits are provided in accordance with applicable plans and may be subject to change. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Location & Schedule

Address: 28 North West Boulevard, Nashua, NH 03063 Store: brighthush Store 0441 Nashua NH Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush family.

Apply to this job

Equal Opportunity Statement

brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.