Senior Customer Engineer – APAC – AI‑Driven Contact Center Solutions Specialist at brighthush

About brighthush

brighthush is redefining the future of customer experience with a unified AI platform that blends conversational AI agents, real‑time human agent augmentation, and conversation intelligence. Our technology empowers enterprises to turn every customer interaction into a competitive advantage, driving measurable revenue and efficiency gains across voice, chat, and digital channels. From global travel leaders to telecommunications giants, brighthush’s solutions are trusted by the world’s most ambitious brands to deliver world‑class customer experiences every day.

Founded in the heart of the Stanford AI Lab, brighthush has attracted more than $270 million in funding from premier investors such as a16z, Greylock, and Sequoia. Our leadership team is composed of some of the brightest minds in AI, including our CEO, Ping Wu, who previously led Google’s Contact Center AI and Vertex AI platforms. At brighthush, we are building the next generation of AI‑driven customer experiences, and we invite you to join us on this exciting journey.

Role Overview

As a Customer Engineer – APAC at brighthush, you will be the technical bridge between our cutting‑edge AI platform and the enterprise contact centers of the Asia‑Pacific region. You will work hand‑in‑hand with Solution Architects, Implementation Managers, Customer Success Managers, and our Engineering team to design, build, and deploy scalable integrations that enable our customers to unlock the full potential of their contact center operations.

Your day‑to‑day will involve hands‑on coding, architectural design, and close collaboration with technical stakeholders across diverse APAC markets. You will own the end‑to‑end delivery of customer integrations, ensuring that brighthush’s solutions run flawlessly within complex, multi‑vendor environments. In addition, you will play a pivotal role in identifying opportunities to deepen our impact within existing accounts and shaping the technical customer engagement strategy for the region.

Key Responsibilities

• Lead the technical execution of customer integrations, translating high‑level designs into robust, production‑ready solutions.
• Design, develop, and deploy applications using brighthush SDKs, libraries, and APIs, ensuring clean, maintainable code that adheres to best practices.
• Integrate brighthush’s AI platform with enterprise contact center voice, chat, and digital platforms such as Amazon Connect, Genesys, Five9, NICE, and Salesforce.
• Build and maintain integrations using Go, Python, and JavaScript, while leveraging AWS services and Git for version control.
• Participate in end‑to‑end testing, troubleshooting, deployment, and ongoing maintenance of brighthush products and customer integrations.
• Collaborate with Customer Success Managers to triage and resolve technical issues, escalating to brighthush Engineering when deeper product expertise is required.
• Establish and nurture strong relationships with customer technical stakeholders, positioning yourself as a trusted advisor throughout implementation and expansion phases.
• Manage multiple customer projects and technical workstreams simultaneously, delivering on time and within scope.
• Identify opportunities to simplify integrations, improve customer outcomes, and expand brighthush’s impact within customer environments.
• Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for the APAC region.

Essential Qualifications

• Proven software engineering experience with hands‑on proficiency in Go, Python, and/or JavaScript.
• Strong background in building integrations using APIs and SDKs to create value‑added solutions.
• Experience with AWS services (Lambda, API Gateway, S3, DynamoDB, etc.) and Git for source control.
• Hands‑on experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms.
• Demonstrated ability to work with enterprise customers and navigate complex technical environments.
• Excellent troubleshooting skills across applications, APIs, cloud infrastructure, and third‑party systems.
• Strong written and verbal communication skills, with the ability to translate complex technical concepts for diverse audiences.
• Track record of building trusted relationships with external technical stakeholders and adopting a consultative, strategic approach to problem solving.
• Comfortable operating in a fast‑moving environment and managing multiple priorities simultaneously.
• Adopts a “think big, deliver simple” mindset—capable of navigating complexity while delivering practical, customer‑centric solutions.
• Experience collaborating with distributed teams and customers across multiple APAC markets and time zones.

Preferred Qualifications

• Experience with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Knowledge of AI/ML concepts and experience integrating machine learning models into production systems.
• Background in data analytics and reporting, enabling you to extract actionable insights from conversation data.
• Familiarity with regulatory compliance frameworks relevant to the APAC region (e.g., GDPR, PDPA, CCPA).
• Previous experience in a customer‑facing engineering role within a SaaS or AI‑driven company.

Skills & Competencies

• Technical Leadership – Ability to guide architecture decisions and mentor junior engineers.
• Problem Solving – Strong analytical skills with a focus on delivering elegant, scalable solutions.
• Customer‑Centricity – Passion for understanding customer pain points and translating them into technical outcomes.
• Collaboration – Proven ability to work effectively with cross‑functional teams and remote stakeholders.
• Adaptability – Thrive in a dynamic environment, quickly learning new technologies and market nuances.
• Communication – Clear, concise communication across technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As a Customer Engineer, you will:

• Gain exposure to the latest AI and contact center technologies through hands‑on projects.
• Participate in internal knowledge‑sharing sessions, hackathons, and cross‑team workshops.
• Receive mentorship from senior engineers and product leaders, accelerating your technical and leadership development.
• Have the opportunity to transition into roles such as Solutions Architect, Technical Program Manager, or Product Manager, depending on your interests and strengths.
• Contribute to open‑source initiatives and industry standards, positioning yourself as a thought leader in AI‑driven customer experience.

Work Environment & Company Culture

brighthush fosters a culture of curiosity, collaboration, and impact. Our distributed teams across the APAC region enjoy:

• Flexible work arrangements, including remote work and flexible hours to accommodate multiple time zones.
• A collaborative environment where ideas are valued and experimentation is encouraged.
• Regular team‑building events, virtual coffee chats, and cross‑regional knowledge exchanges.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.
• Access to cutting‑edge tools, cloud credits, and a generous stipend for home‑office setup.

Compensation & Benefits

While specific compensation packages vary by location and experience, brighthush offers a competitive base salary, equity, and a comprehensive benefits package designed to support both your professional and personal life.

Typical benefits include:

• Comprehensive medical, dental, and vision coverage for you and your family.
• Paid parental leave for all Apply for this job