Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the off‑price retail landscape by blending exceptional customer service with innovative merchandising strategies. As a Fortune 100 leader, brighthush operates a global network of flagship stores, distribution centers, and home‑office hubs that serve millions of shoppers each year. Our mission is simple: deliver high‑quality products at unbeatable prices while creating memorable, personalized experiences for every customer who walks through our doors.

We believe that the heart of retail success lies in people. That’s why we invest heavily in our associates, offering continuous training, mentorship, and a culture that celebrates diversity, collaboration, and personal growth. If you’re passionate about creating smiles, driving loyalty, and leading a team to new heights, brighthush is the place where your career can flourish.

Position Overview

The Customer Experience Coordinator is a pivotal role that bridges frontline operations and strategic customer engagement. You will lead a team of associates at the front of the store, ensuring that every shopper receives prompt, courteous service and is introduced to our loyalty programs. By setting the tone for customer interactions, you’ll help shape the brand’s reputation for honesty, integrity, and outstanding service.

Key Responsibilities

• Front‑End Leadership: Oversee daily operations of the front‑end team, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Customer Engagement: Actively engage with shoppers, model exemplary service, and promote loyalty programs to enhance repeat business.
• Team Development: Train, coach, and mentor associates on front‑end principles, customer personalization, and brand values.
• Operational Excellence: Maintain a clean, organized store environment, enforce store plans, and prioritize tasks to meet daily objectives.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes.
• Communication: Provide clear, timely updates to management and associates, fostering a transparent and collaborative atmosphere.
• Performance Management: Deliver constructive feedback, recognize achievements, and support associates in achieving their goals.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols, maintaining a secure environment for staff and shoppers.
• Shrink & Loss Prevention: Participate in store shrink reduction initiatives, supporting inventory accuracy and loss prevention strategies.
• Continuous Improvement: Partner with management to identify training needs, process enhancements, and opportunities for operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a knack for fostering teamwork.
• Adaptability to changing priorities and unexpected situations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Demonstrated commitment to upholding brand values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with loyalty program promotion and customer data analytics.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of POS systems and retail technology platforms.
• Prior experience in a high‑volume retail environment.

Skills & Competencies

• Leadership & Coaching: Ability to inspire and develop a high‑performing team.
• Customer‑Centric Mindset: Passion for delivering personalized, memorable experiences.
• Problem‑Solving: Quick, effective resolution of customer concerns and operational challenges.
• Data‑Driven Decision Making: Use of sales metrics and customer feedback to inform strategies.
• Collaboration: Strong partnership with store management, merchandising, and loss prevention teams.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Integrity: Upholds confidentiality and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management or regional roles.
• Access to our brighthush Academy, featuring courses on retail analytics, customer psychology, and advanced merchandising.
• Mentorship from senior leaders who have navigated the full spectrum of retail operations.
• Opportunities to lead cross‑functional projects, such as store layout redesigns or loyalty program enhancements.
• Clear performance metrics that align with company goals, ensuring your contributions are recognized and rewarded.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community of passionate individuals who value:

• Diversity & Inclusion: A culture that celebrates varied perspectives and backgrounds.
• Collaboration: Open communication channels across all levels, encouraging idea sharing and teamwork.
• Continuous Learning: Regular training sessions, workshops, and on‑the‑job coaching.
• Employee Well‑Being: Programs that support physical, mental, and financial health.
• Recognition: Celebrating achievements through awards, shout‑outs, and career advancement.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive base salary, brighthush offers:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program for retail merchandise.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, such as on‑site fitness classes and mental health resources.
• Employee assistance program (EAP) for counseling and support.
• Flexible work arrangements where applicable.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please contact your brighthush representative.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a position—you’re stepping into a role that empowers you to shape the future of retail. You’ll:

• Lead a dynamic team that delivers world‑class customer experiences.
• Drive loyalty initiatives that directly impact revenue and customer satisfaction.
• Grow professionally through structured training and real‑world challenges.
• Be part of a company that values integrity, innovation, and inclusion.
• Enjoy a supportive work environment that rewards hard work and creativity.

How to Apply

Ready to elevate your career and make a tangible impact? Submit your application through the link below. We look forward to discovering how your passion and expertise can help brighthush continue to set the standard for customer experience excellence.