Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to redefining the shopping experience. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a real impact.

Why Join brighthush?

At brighthush, you’ll be part of a Fortune 100 company that values creativity, integrity, and customer obsession. We offer a dynamic work environment where your ideas are heard, your development is prioritized, and your contributions shape the future of retail. Whether you’re stationed in one of our bustling distribution centers, a vibrant retail store, or a strategic home office, you’ll find abundant opportunities to learn, thrive, and advance your career.

Position Overview

As a Customer Experience Coordinator, you will be the frontline champion of our customer service philosophy. You’ll lead a dedicated team of associates, ensuring that every shopper receives prompt, courteous, and personalized service while promoting our loyalty programs. Your role is pivotal in creating a seamless, welcoming environment that turns first‑time visitors into lifelong customers.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end associates to deliver exceptional customer service.
• Model and reinforce a culture of honesty, integrity, and confidentiality in all interactions.
• Design and execute training programs that emphasize personalized customer engagement and loyalty program promotion.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns swiftly, turning challenges into positive experiences.
• Ensure associates adhere to store plans, prioritize tasks, and meet performance metrics.
• Communicate clearly with management and staff, providing progress updates and actionable feedback.
• Collaborate with store leadership on associate training needs and performance improvement plans.
• Enforce compliance with labor laws, company policies, and safety regulations.
• Promote credit and loyalty programs, driving enrollment and usage.
• Support shrink reduction initiatives and maintain a safe, organized store environment.
• Perform additional duties as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced, high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated capability to train and develop others.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing loyalty program enrollment and promotion.
• Background in store shrink reduction and loss prevention initiatives.
• Knowledge of POS systems and retail analytics tools.
• Leadership training or certification in customer service excellence.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence and the ability to motivate a diverse team.
• Analytical thinking to interpret sales data, customer feedback, and performance metrics.
• Problem‑solving skills to resolve customer issues and operational challenges.
• Proficiency in Microsoft Office Suite and retail POS systems.
• Commitment to safety, compliance, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, team leadership, and customer engagement—skills that are highly transferable across the retail industry. Our structured career ladder offers clear pathways to roles such as Store Manager, District Manager, or even corporate positions in merchandising, marketing, and operations. Continuous learning is embedded in our culture, with access to internal training programs, mentorship, and cross‑functional projects that broaden your skill set and accelerate your professional development.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and energetic workplace. We celebrate diversity and encourage every employee to bring their authentic self to work. Our open‑door policy ensures that ideas flow freely, and our supportive leadership team is dedicated to your success. Whether you’re working in a bustling retail store or a strategic distribution center, you’ll find a community that values teamwork, innovation, and a shared commitment to customer satisfaction.

Compensation & Benefits

Base Pay: Competitive hourly rate ranging from $16.25 to $16.75, commensurate with experience and qualifications. Benefits Package: Comprehensive benefits for eligible employees, including medical, dental, and vision coverage; 401(k) with company match; paid parental leave; paid holidays, vacation, and sick days; employee discounts on merchandise; and additional perks such as pet insurance, legal assistance, and a credit union partnership. Additional Perks: Employee assistance program, smoking cessation support, bereavement leave, childcare and cell phone discounts, scholarship opportunities, and adoption assistance. Professional Development: Access to ongoing training, leadership development programs, and tuition reimbursement for relevant courses.

How to Apply

If you’re ready to lead a passionate team, elevate the customer experience, and grow your career with a global retail powerhouse, we want to hear from you. Click the link below to submit your application and join the brighthush family today.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.