Experienced Front‑of‑Store Customer Experience Coordinator – Retail Leadership & Loyalty Program Specialist

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending style, value, and exceptional service. As a Fortune 100 leader, brighthush operates a global network of stores that bring high‑quality fashion, home décor, and accessories to customers worldwide. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a lasting impact.

Why Join brighthush?

When you step into a brighthush store, you’re not just working a job—you’re becoming part of a vibrant community that celebrates creativity, integrity, and customer delight. We offer:

• Competitive hourly pay with a clear path to advancement
• Comprehensive benefits for full‑time associates, including health, dental, vision, and retirement plans
• Employee discounts on all brighthush merchandise
• Professional development programs, mentorship, and leadership training
• Flexible scheduling to accommodate life’s demands
• A supportive, inclusive environment that values every voice

Position Overview

As a Front‑of‑Store Customer Experience Coordinator at brighthush Marshalls, you will lead a team of associates in delivering world‑class customer service, driving loyalty program enrollment, and maintaining a pristine, organized store environment. Your leadership will directly influence customer satisfaction scores, sales performance, and overall store success.

Key Responsibilities

• Team Leadership & Coaching: Oversee a front‑end team of 8–12 associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Service Excellence: Model and reinforce courteous, prompt, and personalized service. Address customer concerns swiftly, turning challenges into opportunities for delight.
• Loyalty Program Promotion: Educate customers on brighthush loyalty benefits, encouraging enrollment and usage to increase repeat visits.
• Store Presentation & Merchandising: Ensure the store meets visual merchandising standards, remains clean, and is fully stocked according to the planogram.
• Training & Development: Conduct onboarding and ongoing training sessions on front‑end principles, POS usage, and customer engagement techniques.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize achievements to foster a high‑performing team.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Maintain a safe environment for customers and staff.
• Operational Support: Collaborate with store management on inventory, shrink reduction initiatives, and special promotions.
• Reporting & Communication: Deliver accurate updates on sales, customer feedback, and team metrics to senior leadership.
• Continuous Improvement: Identify process gaps and propose solutions to enhance operational efficiency and customer experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to manage multiple tasks in a fast‑paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational abilities.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset with a collaborative approach to problem solving.
• Basic proficiency with POS systems and retail technology.

Preferred Qualifications

• Experience in an off‑price or high‑volume retail setting.
• Demonstrated success in driving loyalty program enrollment.
• Leadership training or certification in customer service excellence.
• Knowledge of labor regulations and compliance best practices.
• Fluency in a second language to serve diverse customer demographics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and develop team members.
• Analytical Thinking: Use data to inform decisions and improve performance.
• Problem‑Solving: Quickly resolve customer issues and operational challenges.
• Time Management: Prioritize tasks and manage time effectively in a dynamic setting.
• Communication: Clear, concise, and persuasive communication with staff and customers.
• Integrity & Ethics: Uphold honesty, confidentiality, and professional standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that prepare you for store‑level management roles.
• Cross‑functional training in merchandising, inventory management, and marketing.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.
• Clear performance metrics that align with promotion criteria, ensuring transparent career progression.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re hubs of creativity and community. You’ll experience:

• A collaborative team atmosphere where ideas are welcomed and celebrated.
• Regular team huddles that foster open communication and continuous improvement.
• A culture that values work‑life balance, offering flexible scheduling and paid time off.
• Recognition programs that celebrate both individual and team achievements.
• Inclusive hiring practices that embrace diversity in all its forms.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $18.13 to $18.63, your total compensation package can grow significantly based on performance, tenure, and additional responsibilities. Typical benefits for full‑time associates include:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Employee assistance program (EAP) for personal and professional support.
• Discounts on brighthush merchandise, childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial wellness resources.
• Opportunities for tuition reimbursement and scholarship programs.
• Short‑ and long‑term disability coverage.
• Auto and home insurance discounts.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply to this position now

Location

brighthush Marshalls – 4601 Point Fosdick Dr. NW, Gig Harbor, WA

Equal Opportunity Employer

brighthush is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable laws.